Business ProfileforTemptation Tours, Inc.

On Tuesday Aug 8 we had a ************ tout reserved by the concierge at ****************. We paid approx $1270.51 for this tour. At 6 am I contacted the tour company and left a message requesting canceling the tour due to power out at hotel and wind speeds of 80mph which would make the road hazardous. A lady from the company phoned and said road conditions are good and driver is on the way and she assured me that loss of power is only at ****************. She neglected to inform me that there were already fires started in ******* and up country. When the driver ******* picked us up in a 9 person **** we asked her again about the power outage and road conditions and she assured us that all is well. She did mention that there was a fire near her apartment but she acted as if it will be contained and would cause no danger. She also was unaware of the wind speed. We told her wind is high but she said road conditions are fine. I have to admit that ************ was fine and we enjoyed the tour, but on our way back the road got closed and she phoned her boss and asked him to go another route and he told her no and insisted that the road we are on will open. This was around 4:50 and the ******* fire was spreading since 2 pm. ******************* her boss had no idea or was hiding the truth. He did not care that he has endangered our lives by forcing us to go on this trip after we requested canceling. We ended up sitting on the road till 9 pm. Then he told ******* to tell us to find a place to stay overnight until he sends us a car tomorrow to take us to the hotel. A tour company owner should have better resources to know that the road was completely closed & a whole city was engulfed in flames. He should have had the driver take us the other route to our hotel. His negligence and ignorance led to us being stranded with only our swim suits. Our IDs, essentials, meds, belongings were all at the hotel. When the road opened on Friday he refused to transport us as promised to get our stuff.