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Auto Detailing

Zippy Klean, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, November 11, 2022 a Zippy Klean tech came to my house to detail my car. I paid $405.80 for detailing inside and out and water spot removal. Once the tech left I notice that I had a haze over 1/2 of the windshield (passenger side fortunately). I called the tech and he came back the next day to fix the issue. Unfortunately, he said that he could not fix it, after working for an hour to remove it. The haze was not there before he did the detailing and it was made even worse during his attempt to fix it the next day. I took my car to the ***** dealer and asked their detail staff it they could remove the haze. They looked at it and determined that it was "etched" on and recommend that I replace the windshield. I have an appointment to get a new windshield tomorrow. As well as costing $500 for a replacement, I need to drive 2 hours to **** and 2 hours back after waiting 3 hours for the installation. I will be out of pocket for approximately $780.00 from lost work time and the new windshield. I reached out the the company and asked for my $408.50 back. They said that they do not give refunds. I sent pictures to show that the current state of the windshield presents a safety hazard. They were unsympathetic.

Zippy Klean, LLC is NOT a BBB Accredited Business.

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