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Business Profile

Exercise and Wellness

Movement RX LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

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Complaint Details

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  • Initial Complaint

    06/27/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I paid ***************** $2205USD on March 17, 2024 for a fitness program (6months). There was no documentation which outlined this was a non refundable amount. I was not happy with the program or the level of interaction from Xander so I sent them an email on April 30, 2024 asking for a refund for the remaining time left on the program. I was told they would not issue a refund. We were supposed to schedule a call but that never came to fruition - I expressed that my needs had not been met with the program and I would like a refund. I followed up again on July 24 and was told "I am confident in the value of the program and my efforts to support your progress. Unfortunately, due to the nature of your feedback and the provided services, I will not be issuing a refund. Thank you for your understanding, and I wish you the best in your future endeavors"At this point ****** has stolen money from me as the services I paid for have not been provided. I have recieved no services or program since the end of April.

    Customer response

    07/08/2024

    The business owner has agreed to refund me half of my payment ($1,143.39 USD). This is satisfactory to me and I wish to withdraw my complaint with the BBB as I feel it is resolved. 

    If Xander fails to provide the refund, I will reach out again to the BBB but please close the case associated with business ID: ********.

    Thank you,
    Becky 

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BBB Rating & Accreditation

B+

This business is not BBB Accredited

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Years in Business: 1

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Kailua Kona, HI 96740-2033

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Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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