We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Funeral Services

Hawaii Funeral Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My *********** have prepaid funeral contracts, signed on 2/27/20, with Valley of the Temples through their 50th State Funeral Plan, LLC. My husband died on Dec 2, 2023. His cremation & return of his ashes was completed with no problems. I now am trying to activate the rest of the prepaid plan which includes flowers, memory ********* ******* Memorial package which is a register book, 50 memorial folders & 50 acknowledgements as I am planning a memorial service for my husband in July. At the end of May, 2024, I called Valley of the Temples three times to get information on how to proceed. Those calls were never returned so I called the person, *******************************, who worked with my ************ on the prepaid contracts. She got a female named **** to call me. **** told me she would email me all the information I needed. I never received the info & have called back four times leaving messages with the person who answers the phone that I never received the information. On my last call 6/18/2024, I said if I did not hear from anyone by 6/19/2024 I would call the BBB. Today is 6/20/2024 at noon & no one has called. I want the rest of my husband's prepaid services completed & to refund my prepaid contract.

Hawaii Funeral Services, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.