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Business Profile

Vitamins and Supplements

Great Start Supplements LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

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Complaint Details

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  • Initial Complaint

    05/03/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On 2-23-2023, I ordered a free sample of Derma Vaniella Anti-aging cream and facial moisturizer from two merchants, Great Start Male XL and Great Start Keto. The add specified that I would only be charged shipping charges. After I gave my **** card info, there suddenly appeared a flash picture of discount coupons for two other products and no place to indicate you did not want these products. Within seconds, the entire site disappeared. Within a couple of days, the free sample of the cream was delivered along with three tiny containers of products I did not order. I was billed $119.99 times two ($239.98). I advised my bank. **** and after an investigation was completed, was informed that their investigation determined that the claim was valid and not fraud. I called Great Start Male XL and my complaint was totally dissed. This was a scam. I was only responsible for free shipping. I am asking to be reimbursed $239.98 and rebilled for shipping charges of approximately $6.95. Thank you.

    Business response

    05/04/2023

    Dear Representative,

    We have received your complaint on behalf of the customer. We understand the customer's dissatisfaction, but we followed all company policies and guidelines. Furthermore, the customer initiated dispute resolution with their issuing bank, and the findings of the investigation will be considered in this case.

     

    Best,

    Customer Care

     

     

    Customer response

    05/07/2023

     
    Complaint: 20005156

    I am rejecting this response because:

    Sincerely,

    ***********************

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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 2

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

91-1191 Kaiau Ave Apt 1606

Kapolei, HI 96707

Visit Website
(866) 779-4950

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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