Business ProfileforKarMART Volkswagen of Maui

2020, during the pandemic, I purchased a car from Karmart. My sales representative, ******, suggested financing an additional 4K for vehicle modifications at their shop, AMP (Alpha Motorsports Performance) Maui, due to my low interest rate of 1% which I agreed. January 2021, I contacted AMP regarding a seatbelt issue and using the 4K, but didn't receive a response. ****** mentioned that they were backed up and said I could use the funds later. Recently, on 6/27/24, I reached out to the service department at Karmart and spoke with ***** to inquire about the 4K credit. I needed a battery and potentially new tires. ***** got back to me a week later, on 7/1/24, and mentioned that the 4K had already expired (which contradicted previous info.), ***** offered to honor the credit if used before the end of the year. However, the tire rates he emailed me on 7/3/24 were higher than competitors and I would have had to order vs being already in stock. I asked for a refund on 7/5/24, and ***** said he'd have a sales manager contact me. However, It's been almost a month now without any response. It's disappointing to experience this poor customer service, especially considering that when I shared my experience with my co-worker, she mentioned she also knows someone who had a similar experience.