ComplaintsforM. Dyer & Sons, Inc.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the ministore located in ** ******* the *****************. They damaged my life for reasons that they do not explain to me. According to them, they sold me the store that I rented due to lack of payments. When I made the last payment of 200, I did it in September and then From there I called and sent an email that I could not pay online because the application would not let me and they told me to go and I could not get there for reasons and causes of God and so I explained to them and without prior notice when I could get there. They sold me my things, that of my baby and my wife, without any notice received. I ask for my very important things and documents that I had and all my life kept there and that of my family. I demand a response. Before taking legal action. Thank you very much

  

  Business response

  12/07/2022

  ************ and ***** **** is a moving and logistics company based in **********, ******.  We don't have any operations in *********, ******* and do not rent or lease any property.  We do not have the complainant's name in our customer database and we believe this complaint is directed at the wrong business.

• Initial Complaint

  11/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved from ****** to ** on 6/17/2022 & hired **************************************** destination was ********* **, but we changed to ******, where the ship arrives. Thats a 4hr. difference in delivery time which we were not compensated for. Our goods arrived but we had to wait approximately 2wks for delivery in an empty house at extra cost to us. Upon delivery on 7/14/22 the workers called me to come into the truck to see firsthand a damaged item.It was a painting & had punctured holes. It was the only painting not properly wrapped in cardboard. The company said it was PBO (packed by owner).It was packed with their own wrapping ************* How can that be PBO?A second item, an antique tea table was unwrapped & in perfect shape until one of the workers fell on it & smashed it to pieces. When asked its worth, I had it compared to an exact replica of a vintage like tea table worth $500.On 9/3/22, I filed a claim for loss. I was delayed, delayed. delayed from a response until I said I would write a complaint to you. *****************, business manager immediately replied & said ************ has denied me any claim for the damage to the painting & forced me to accept a $50 compensation in an instant or the offer would be withdrawn.When I did sign, ***************** said a ck. would be issued right away. Nothing came. I notified ******** blamed it on the mail. Said he would get another ck. off right away.We are seniors who feel weve been badly treated & taken advantage of. My husband is 92yrs.old, a Vet & legally blind. We paid for our move & wish to be treated fairly. We should have been credited for extra *********** it wouldve cost the company in their original estimate. They could have easily compensated for damages to our goods. Instead, they would rather blame us any way they can rather than accept responsibility for their own actions.Sincerely, ***** & ***************************

  

  Business response

  11/29/2022

  We understand that damages occurred and have followed the guidelines set forth in our agreement regarding damages.  The Complainant declined additional insurance (attached Insurance Declaration) and was subject to coverage of $0.60 per pound, nor were any items declared on the High Value/High Risk Inventory Sheet.  The Claim for Loss (attached) indicated the oil painting and vintage tea table.  We deduced that the damaged painting was item #** and the Inventory Sheet (attached) indicates "PBO" or Packed By Owner.  Any items that are packed by owner are not subject to insurance coverage because we cannot ensure the condition or quality of packing when it is done by the owner.  Based on our agreement, we offered the following terms on an Indemnification Agreement (attached): no compensation for painting due to PBO and $50 for vintage tea table (above and beyond the terms of the $0.60 per pound insurance coverage which would have paid $6.00 if the table weighed 10 pounds).  Check #***** for $50.00 was cashed on or around November 28.

  Customer response

  11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  ************ denies any responsibility. In their own claim form, someone was to come look at the damage. No one did. We, the customer loses in
  every aspect. I accepted the $50 because ********** gave me a limited time to accept their offer or it would be withdrawn. I didnt trust them to
  even send it because of their continual delay tactics. They can pat themselves on the back. The customer is always wrong even when theyre
  right!
  ********************

  
  
  
  
  

   

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a quote prior to moving my household goods at $450 per 100 lbs but while my household goods were in transit, the rate changed to $487 per 100 lbs.My car arrived in Maui port on Sept 12 but I was not notified until Sept 21. Company refused to take ownership of this and refused to pay the storage fees to my car and the rental car fees incurred while my car is akready available for pick up.

  

  Business response

  09/29/2022

  Our company assisted the claimant in moving their household goods and vehicle from ********** to ******.  Based on a visual survey, the estimated weight of the household goods was ***** pounds so the quote was $450.00 per 100 pounds or $5,850.00.  The attached Order of Service also explains that the chargeable weight is determined by the actual weight or the cubic measurement, whichever is greater.  The increase in the rate to $487.00 per 100 pounds or $7,061.50 was caused by the increase in the actual weight moved and the cubic measurement.  The actual weight of the household goods was ***** pounds and the cubic measurement was **** (***** pounds packed in 390 square feet).  The cubic measurement affects the shipping cost based on the space it occupies.

  Our company paid $213.67 to the shipping company so the claimant was able to pick up their vehicle.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A move from ********, ****** to *******, OR on 12/10/21. When the movers arrived, documents that should have been signed and in the mover's file prior to the move were handed to me. With little instruction and in my haste I seemed to have filled in the insurance forms incorrectly. I didn't understand it and left it as far as what was done on that day. I was not prompted on that day nor reminded later to be sure to complete that form. I later found that I was inadequately insured. ************ was paid $6,138.00 plus $500.00 insurance premium as well as an additional $258.87 to another carrier for the deliver of my household items. I thought I was insured for $25,000.00, but have only been offered $2,094.66 including $100.00 deductible for the many damages. Everything that was most important to me and most all of it irreplaceable sculpture. The moving crew consisted of 4 members and one member who packed my printer with ink inside and all of my sculpture and other precious things, boxed them without padding and indicated on the inventory as being packed by owner. I had emphasized to him of the fragile nature of these things and that I wanted him, the professional, to pack them. He never spoke a word so I left him to do his work trusting ************ to have an expert crew. Upon arrival and unpacking I was heartbroken. These as well as many other things were broken or damaged. Even today I am discovering missing screws from improperly rebuilding of furniture and a broken rung (?) on a wooden stool, a large splinter on my bed frame. Tape marks on picture frames and on a chest, et.al. One piece of furniture, an antique, was tossed out as I could not afford to have it restored. I am extremely sad about my losses and think *********** Global in ******** should share in the cost of those losses. **************** agent only contacted me a few times and as I related my tale of woe he only said that he would speak to the crew and reminded me to file a claim.

  

  Business response

  08/08/2022

  The complainant was provided a letter from our company on October 25, 2021 with a section describing the insurance and another letter on December 10, 2021 describing the insurance options in further detail once the job was secured.  The complainant selected the option of "Protection with completed a valued inventory" for a total value of $25,000.00.  ************* declaration was processed through a third-party insurance provider - *********************************** Brokerage - and a certificate for coverage of $25,000.00 was provided by *********************************** Brokerage.  The complainant did not indicate there were any irreplaceable items on the "High Risk Items" addendum that she acknowledged and also acknowledged the "Inventory" sheet that lists all of the items that were packed by our crew and that were packed by owner (PBO).  The complainant submitted a claim to *********************************** Brokerage for the damaged items and their estimator valued the items at $2,194.66 and offered $2,094.66 after the deductible.

  Customer response

  08/08/2022

   
  Complaint: 17672718
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  I was presented documents for my signature on the date of the move.  I was and still am, in the dark as to how the insurance works.  Why am I a co-insurer?  Why am I less than 50% covered?  What I was asking was less than the $25,000.00 total claim.  The most valuable items were sculptures and very difficult to prove their worth.  They were valuable to me alone.

  I was not given a copy of the inventory sheet at the destination.  I didn't understand the noted pbo until I obtained a copy at a later date and had a neighbor figure out the squiggles on that document.  I repeat that the packer did not pad anything that was fragile and then indicated that they all were packed by the owner.  He did the same thing with my printer.  He took the printer from me as I was about to remove the ink cartridges.  I said that I thought the ink had to be removed for shipping,  The packer spoke not a word.  As he walked away with the printer I pointed to the manufacturer's carton.  He took the carton and placed the printer inside, sealed it then marked it as owner packed.

  I had never used a professional moving company and knew how the industry works.  I trusted the agent when he asked for signatures as he assured me that he was very experienced at moving people from ****** to the same address in ******.   He didn't tell me that the moving company supplies boxes without additional charge and that the sum charged also included their packing of my household items.  Not being aware of this I supplied many boxes and plastic bins and packed linens, clothing and un-breakable household things.  When I learned that I could have left everything for the mover's crew, I stopped, left boxes open and some only partly packed.  They could have repacked in their own boxes, but they did not.  There was no damage to household items in the boxes that I truly packed.

  I do not feel that I was assisted adequately before nor followed up sufficiently after the move.   That agent should have made sure that I had completed the insurance correctly, not just prompt me to send it in. He could have pointed out and explained the clauses and be sure that I checked the right boxes.  I believe that the moving company should share in the short reimbursement for my claim as the total damages were caused by the lack of proper packing, a packer whom did not speak and improperly indicated marked the boxes and inventory sheet that I had packed these items.
  

• Initial Complaint

  06/04/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I contracted with M Dyer & Sons to transport my belongings from Hawaii to Arizona. I informed them at the time I did not have a permanent address yet and might have to place my items in storage. I payed the agreed upon partial amount on the day of pick-up and per contract was prepared to pay the balance at destination with check or credit card. Noticed the contract had omitted the credit card option so I added it as an addendum and initialed. Additionally, I insured the move as I had a few high priced items (listed on contract) that were packed by MDS staff. Within less that 72 hrs and prior to my belongings having left the islands received an email from Jessie requesting I remit balance due " due to the time difference". I emailed Jessie with some questions including what does a three hour time difference (in time zone) have to do with breaking the contract protocol of paying at time of delivery. I never received a response. I did begin to get frequent emails from a Heather requesting a delivery address and requesting payment. (have them on file). When my shipment arrived to Arizona, received a call from Horizon Moving re: scheduling delivery of goods. I made an electronic payment for remainder of payment on April 12. On April 15 my goods were delivered to a storage facility. The movers refused to unpack or remove from premises their packing material. The movers informed me they had been given clear directives to not unpack any of my belongings. I asked them to unpack the art work to ensure nothing was damaged, they again refused. I contacted Horizon Moving and they reinforced what the movers had informed me. Contacted M Dyer & Sons on 4/18 re: Breach of Contract. They have refused to communicate with me in writing and have made no attempts to reimburse me for the work that was not completed under the contract. Neither has an explanation been provided. My last attempt to communicate with them was May 26. Also to no avail. The printer was damaged. Still unpacking..

  

  Business response

  06/07/2022

  The is***s of the complaint are being reviewed and a representative from our company will reach out to the complainant to address the concern.

  Customer response

  06/07/2022

  
  Complaint: ********
  
  I am rejecting this response because:I just had a conversation with Dyer Global Business Manager. No accountability for the breach of contract was acknowledged. I have again requested that they communicate through writing and directly on the BBB portal.
  
  Sincerely,
  
  *** ****

  

  Business response

  06/08/2022

  Response to "Within less that 72 hrs and prior to my belongings having left the islands received an email from ****** requesting I remit balance due "due to the time difference."" - I have attached a copy of the letter provided to ************ from *************  The letter is dated March 11, 2022 and is not requesting immediate payment.  The letter requests payment of the balance due before the scheduled delivery date which coincides with the Order of Service.  The time difference ****** refers to relates to the ****** time zone and the ******* time zone where **************** belongings were being delivered.  Our company prefers to be paid the day prior to the scheduled delivery date so that we can inform the destination delivery company that payment has been received and when they arrive to work, they can complete the delivery rather than wait for confirmation from our company whose offices open 3 hours later.  We understand that ************ had up to the delivery date to submit the balance due but suggested prior payment to avoid delays with delivery.

   

  Response to "movers refused to unpack or remove from premises their packing material." - Horizon Moving is a third party moving company not affiliated with M **** Global so while we contract Horizon Moving to complete the delivery, Horizon Moving has their own company policies and directs their employees.  M **** Global did not give clear directives to Horizon Moving not to unpack any items and we cannot confirm or deny any discussions between the Horizon Moving staff and *************  In the letter from ****** to ************ on March 11, 2022, there is a reminder that "any owner packed boxes will not be unpacked."  The Epson printer reported damaged was packed by owner at the origin point and there are no items listed on the inventory list that indicates it was disassembled at origin that would require reassembly at destination.  At no point did M. Dyer Global direct Horizon Moving and its employees to perform or not perform any duties outside of their company responsibilities and policies.  

   

  M **** Global is willing to provide any further explanations or answer any questions from *************  Direct emails can be sent to *******************************.

  Customer response

  06/09/2022

   
  Complaint: 17320782
  
  I am rejecting this response because: M **** & Sons has not addressed their breach of contract. Neither have they produced any document I signed where it states that while M **** & Sons collected the full amount for services they are now wanting to pass the buck. I personally spoke with ***** from Horizon Moving. She confirmed payment had been received and was given the storage address were items were delivered. She also confirmed they had been instructed  to not unwrap what M **** & Sons had packed. She suggested I call them directly. My transaction receipt shows the final transaction of ******** being accepted by M **** & Sons. How then are they not returning the funds kept for a job that was not done as per the signed contract? I am requesting an itemized bill of what company was paid what amount to include an itemized listing of fee for service. You dont get to keep money for a service that was not honored per the contract. 

  
  Sincerely,
  
  ***************

  

  Business response

  06/13/2022

  The total charges assessed to Ms. **** was $3,649.00.  Itemization - 1,710 pounds of Household Goods pack up from Hawaii and deliver to Arizona at $190 per 1,000 pounds = $3,249.00; $20,000 value of insurance at 2.00% premium = $400.00.  Ms. **** submitted a check for $2,200.00 that was deposited on March 7, 2022 and the final payment was submitted online by a credit card for $1,449.00 on April 12, 2022.  

  The moving company in Arizona did not unpack the items because it was being sent to a storage facility rather than a personal home.  Items are not unpacked in a storage facility because that is not the final destination and leaving the items in the boxes will make it easier to pack when delivered to the final destination.

  Customer response

  06/14/2022

  
  Complaint: ********
  
  I am rejecting this response because: It is not true. Kindly submit signed document confirming your company informed me of this new made up narrative in avoiding holding Dyers & Sons accountable for breach of contract. I have all the emails with regard to this is*** and am prepared to seek legal council or mediation. Your choice. As I have stated in the past those belongings will stay in storage indefinitely at this time. Your response does not support my signed contract. Integrity is expected when promoting your business as BBB compliant.

  *** ****

   

  
  

  

  Business response

  06/15/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  ***************

  Customer response

  06/17/2022

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  ***************

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company delivered our households belongings. The delivery man wrote everything that were damaged and told us to file within 180 days. We found out that a lot of our things were stolen and damaged. We put our claim thru online and we got replied saying we suppose to put a claim within 60 days. On the paper says 180 days. This company is ripping soldiers off. We lost a lot of money already paying car shipping, etc So this is what we get back? This thing never happened to us, we moved from Korea to *****, we got our claim that time.

  

  Business response

  01/04/2022

  Aloha,

  I will be looking into this matter and responding after I've gathered all the information.

   

  Mahalo,

  ***************

  AVP, MDyer Global

• Initial Complaint

  11/23/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contracted M.Dyer Global US Dot#****** MC# ****** in March of this year to move me and my goods to Illinois. We originally had a delivery date of August 4th, but the home I purchased came with a tenant that did no vacate the property in time. I called ****** ******* (****** ******) and told them I would need to reschedule for September, they informed me they were booked up for the entire month. I said no problem, I am closing on two other properties and would prefer to have my goods delivered to the new properties. We agreed on a tentative date since closing date had not been established. ****** ******* contacted a couple weeks before the move date and asked me about their storage fees. I explained to them I am paying M. Dyer Global monthly storage. She said ok, she'll look into it. She calls me back and says I owe them the storage fees of nearly $3,000. Of course I disagreed and said let me contact M. Dyer Global to find out why they are charging me storage. Long story short, M. Dyer wasn't suppose to be charging me because all of a sudden I receive an email with 5 months of storage fees credit back to me. I also receive an email from a third shipper called True North stating that there was confusion. I inform them there is a lot of confusion on what I am being billed for my move and for storage. I originally contracted for $159 per 100 lbs. on March 08, 2021 base on 13,000 lbs. In May M. Dyer asked me how would I like to proceed with the shipping of my goods. I replied with what is the difference between sending my good now or in June, if no difference, you decide because I wasn't moving in until August. In june they send me a payment request based on $177 per 100 lbs with an actual weight of 11,570 lbs. charging me thousands more for less weight is unacceptable and I have told them this. Now I am being held hostage for almost $5,000 and Reebie Moving and Storage cancelled my delivery and is continuing to charge me storage because I won't be extorted. They have

  

  Business response

  12/13/2021

  Aloha,

   

  I will be doing a discovery of this claim and follow up with my findings.

   

  Mahalo,

  **** ***

  Customer response

  12/13/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩