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Business Profile

Art Supplies

Ocean Paper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 15, 2024 I ordered The Ocean Paper's Old Hawaii paint palette for $95 (total amount with shipping and taxes was $106.95). On June 22, 2024 I received an email with a tracking number - a label was created by the **** but the packaged was never picked up/mailed. The tracking number is ******************************. On June 29, 2024 I emailed The Ocean Paper for an update. No reply. I followed up via email on July 3, 2024. No reply. On July 8, 2024 I asked for an update on Instagram since they've been active there. No reply. I would like a full refund. Thank you for your help! Also, here is a link to my order: **************************************************************************************

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/12/23 I ordered a Bamboo Paint Pallet w/ 36 handmade paints from Ocean Paper. It was in stock with no delay in shipping (other items were listed as pre-order or had 2 week delay in shipping notes). I was charged 9/13. Having not received any indication of shipping several weeks later, I sent an email asking when I could expect it. I received no response. I tried various methods to reach them (online form, email, ******************** and received no reply. 10/20/23, concerned, I submitted a dispute to my bank. 10/27/23 I finally received a shipping notice with ***** but it has never moved past ***** awaiting item". Tracking number still showing this today: ****************************** I kept emailing and messaging, never receiving any response. 12/17/23 (over 3 months after my order) I finally received a response via Instagram that I had been refunded "months ago". But I never received a refund or any other communication from this company. I wrote back letting them know I did not receive a refund, asking for clarification. No response.1/8/24 my bank closed the dispute. They said the charge was authorized (which I do not contest) and correct. The merchant "has not provided a reversal of the disputed transaction" and there is nothing further they can do. I replied to the Instagram message again and was asked for proof I did not receive the refund. I sent the letter from my bank and screen shots of all of my account transactions since my purchase on 9/12/23.I followed up on 1/8 and 1/9. On 1/10 I was told it would take a couple of days for them to issue the refund. 1/18/24 They have not responded to two more follow ****

    Customer Answer

    Date: 01/28/2024

    I received communication from Ocean Paper last week after they received the complaint. The money was refunded and it arrived in my account yesterday.

Ocean Paper is NOT a BBB Accredited Business.

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