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Business Profile

Auto Repair

SR Discount Tire & Automotive LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

This profile includes complaints for SR Discount Tire & Automotive LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SR Discount Tire & Automotive LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired to fix * - brake on our 1966 Shelby ***** replica,still doesnt work. Went by to talk to manager, he says it could be something else wrong with our car. He then tells me to bring the car back & they will look at ************* it. This made me very nervous & under trusting of their mechanics and ability to fix the * brake right the first time, lack trusting this automotive shop. they had our car for two months every other week it was a different story, their excuse was cant find the part we are going to fabricate it, but their fabrication did not work our car rolled out of our driveway into the street luckily not hitting anyone or causing an accident.

      Business Response

      Date: 06/11/2024

      Here is what i recall. 

      Customer brought in a vehicle with E brake issue.  Her E ***** system was modified with by other with none oem parts.  Meaning it was Macgyvered.  Getting OEM parts were out of question as you can guess why.  We have done the best we can to make her brake work with what was available with customer clearly understanding that its a none OEM parts repair and that it will not function exactly how it was designed. Customer made it clear it was understood and accepts such repair and modification. 

      Thank you. Hope this is enough of what is needed. LMK.  

    SR Discount Tire & Automotive LLC is NOT a BBB Accredited Business.

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