Business ProfileforHero Moving Hawaii Inc.

-The business was hired to help pack and store my belongings on Oahu on 12/13/21 until it could be shipped to Maui at a later specified date -I paid a total of $4,241.12 in three installments -The business promised to: ~provide packing materials ~help pack and store belongings ~arrange for belongings to be shipped and delivered within 3-5 days once notified of new address -I am requesting a refund of $2,185 for the following reasons: 190 for packing supplies I paid for but did not receive 200 for damages caused by company's negligence* and missing item 968 for 12 days of rent of an unused house due to not receiving belongings in the ***eframe promised 827 the third installment I was tricked into paying before receiving my items damaged and over 3 weeks late -Gabe from Hero Moving initially offered $100 for damages but later changed offer to $400. I did not accept either offer as I believe I am entitled to the full amount requested. *damage due to company's negligence referred to above was from ignoring numerous verbal and written warnings of fragile items and not strapping or properly packing items in shipping container as shown in pictures and noted by Wailea Movers (secondary moving company contracted by Gabe for services on Maui). I had to reach out to Gabe to find out about all delays and periodically check-in to assist and coordinate with shipping company. These responsibilities should have been taken care of by the moving company as part of the services we paid for. Gabe was notified of our new address on 12/20/21, rent was paid on 1/1/22 since we believed we would receive our belongings in the ***eframe promised, but instead, items arrived 23 days after notice on 1/12/22. By offering compensation checks, admitting to changing verbiage on their sales contracts, and admitting to adding new addendum to avoid future issues like ours, the business is clearly admitting fault in this situation. I do not agree to paying for their mistakes and negligence.