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Business ProfileforThe Kitchen & Bath Company
Additional business information
On July 17, 2023 the BBB contacted the business about an advertisement on their website that states, 100% Satisfaction. According to the BBB Code of Advertising, Standard 20, as detailed below, this statement is governed as follows:
20.0: Warranties or Guarantees
20.1 When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising "lifetime" warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term "lifetime."
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
The BBB asked that the business consider compliance, modification or discontinuance of the subject language. To date the BBB has not received a response from the company concerning the advertising review.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 210 S Ankeny Blvd, Ankeny, IA 50023-3117
- BBB File Opened:
- 2/19/2018
- Years in Business:
- 6
- Business Started:
- 2/1/2018
- Business Management
- Peter Lea, Owner
- Contact Information
Principal
- Peter Lea, Owner
Customer Contact
- Peter Lea, Owner
Customer Complaints
0 Customer Complaints
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