Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Car-Mart of Burlington has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCar-Mart of Burlington

            Car Dealers

            Contact Information

            1233 N Roosevelt Ave

            Burlington, IA 52601-2046

            (319) 576-6018

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1233 N Roosevelt Ave, Burlington, IA 52601-2046
            BBB File Opened:
            1/25/2018
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We purchased 2 trucks through Car-Mart of Burlington with promise to get the bed frame fixed on one and added the coverage to have any mechanical problems fixed, which was an extra charge. One truck is a 2008 **** Super Duty and the other is a 2007 ***** Silverado. The **** truck has a broken bed and the motor ticks so bad it needs replaced. Both things were promised to be fixed by the general manager at that time. Later she made a remark that it was a work truck so she wasn't going to fix it. She is no longer employed there. Still have not had either thing fixed. The ***** truck is the main concern and I have even reached out to the operations manager through the "chain of commands" (according to Car-Mart employees) and started a case 4 weeks ago and still have not been contacted by, I, believe his name is ***. (He has been asked multiple times by multiple people to reach out to me to have these issues and concerns resolved.) The issue we have with this truck is after taking it to have the fuel pump replaced the mechanic and also a body shop has deemed this vehicle non road worthy due to the frame being completely rusted out and cracked. The frame looks like it was caulked with window caulking and spray painted to cover this up. I have been trying to get this resolved so my son can buy a vehicle that is road worthy and am not having any luck. I am going to contact an attorney soon. Car-Mart has offered to trade his truck with something different or buy it back for only the principal paid. Neither of these are acceptable. It is not legal to see a vehicle the way they sold the ***** truck, and it shouldn't be the buyer's job to deem a vehicle road worthy. I want to get this resolved and I don't think Car-Mart employee's care. Please help!

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Misty S

            05/29/2023

            I purchased a van from CarMart. Shortly after we purchased it the battery went bad. They charged us for a used battery which we paid full price for. The van continued to glitch and fail to start on numerous occasions due to lights randomly coming on while it was sitting unattended. When you put the key in the ignition it would turn the headlights on automatically even though you never turned the key. The stereo would play with van off but would lock once van was turned on. The next time it would all work the opposite way. This caused the battery to drain and eventually killed the battery so we had to purchase another one. After we changed the battery the alternator went out and caught fire. I replaced the alternator and the new one fixed the issues for two days and then it went out just like the previous one did. I ended up junking out the van and purchasing a truck from them. I have only had it a week and it is starting to present the same issues as the van. When I lifted the hood I noticed both battery posts were severely corroded. The underneath was rusted badly and covered with a rust undercoating. There is a clunking in the axle of the truck. The steering wheel is not straight. The idler pulley is squealing bad. The windshield moves when you push on it because they have a foam strip holding it in place. It is not sealed. You can literally push on the windshield and it moves. When you press on the accelerator it makes a turbo whining sound but does not accelerate until it warms up. It went from smooth driving and clean appearance truck to seriously faulty parts within 1 week of purchase. There are numerous other issues as well.
            Read 2 More Customer Reviews

            Local BBB

            BBB serving Greater Iowa, Quad Cities, and Siouxland Region

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.