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            Business ProfileWinegard Company

            Satellite Communication

            Contact Information

            3000 Kirkwood St.

            Burlington, IA 52601-2000

            Visit Website
            (319) 754-0784

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 70

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3000 Kirkwood St., Burlington, IA 52601-2000
            BBB File Opened:
            12/2/2009
            Years in Business:
            70
            Business Started:
            1/1/1954
            Type of Entity:
            Corporation
            Business Management
            • Randy Winegard, Owner
            • John Rahn
            Contact Information

            Principal

            • Randy Winegard, Owner

            Customer Contact

            • John Rahn
            Additional Contact Information

            Fax Numbers

            • (319) 754-0787
              Primary Fax
            • (800) 247-8221
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased an RV with a Winegard device for accessing the Internet. I purchased their mobile plan for $59 on 6/20/23. The plan stated you purchase 10gb for $59/30 days. After purchasing the plan, the device cease to work. Over the course of the 30 days, I called the company and emailed several times to get the device working. I succeeded in correcting the issues on 7/21/23. I checked my account and it stated I had never purchased a plan. I contacted the company explaining the situation, and requested a credit or a refund, preferably a credit, since I was unable to use the data due to the device not working. They stated per the plan, it expired 30 days from the date of purchase, so they were not going to give me a credit or a refund.
            Read More
            Read 14 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brian M

            11/17/2023

            The company is awful. im a technician thats been working on their stuff for 30 years.. they kept me on the phone for 6 to 7 hours, arguing with them about a defective satellite dish. They had a problem with bad LNBs years ago and theyre having the same issue again. Years ago, they would send you a replacement LNB. But now they want the whole dish back and they give you nothing but c*** abut sending a replacement. Their tech-support team will waste everybodys time and money. It doesnt matter if you give them step-by-step instructions on the diagnosis. Is Wineguard going to pay me $1085 for staying on the phone with them all the time? They refuse to pay the labor to change one of their dishes out because of their defective products. I guess everybody supposed to be grateful that they actually gave you a replacement..
            Read 5 More Customer Reviews

            Local BBB

            BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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            BBB Reports On

            BBB reports on known marketplace practices.

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