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Find a Location

Availa Bank has 1 locations, listed below.

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    Business ProfileforAvaila Bank

    Bank

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    126 W 6th Street, Carroll, IA 51401-2391
    BBB File Opened:
    7/10/2013
    Years in Business:
    154
    Business Started:
    1/1/1870
    Type of Entity:
    Corporation
    Business Management
    • Mr. Jeffrey Scharfenkamp, President
    Contact Information

    Principal

    • Mr. Jeffrey Scharfenkamp, President

    Customer Contact

    • Mr. Jeffrey Scharfenkamp, President
    Additional Contact Information

    Fax Numbers

    • (712) 792-1694
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lucas K

    1 star

    08/12/2023

    On 12/23/13, I called my banker to inform him that the bank had been clearing checks from my corporate account which were forged. Not just a few, mind you. Over $100,000 worth. When I first told that to ***, he said, "****, that isn't possible. We won't clear a check if the signature doesn't match any on the signature card. If we did, we would be liable for those." I said, "If you're not sitting, you should before looking at my account." He nervously chuckled, then I heard nothing for what seemed like 3 minutes. His demeanor changed when he spoke again. "Most of these checks don't have the right signature," he said. Yeah. That's why I was calling. I told him that they needed to provide the fundamental service of a bank: protecting my money from thieves. $100,000 plus. Pretty bad, huh? What if I told you that they allowed it continue and it did for another 3 years? What if I told you that over $300,000 was taken by multiple people through countless checks which either had my signature forged, their own signature (not lawfully on my account) and some had NO SIGNATURES at all!? There were also several checks which contained no signature on the back, the endorsement line. Needless to say, this ruined my company. No matter how much I tried, no matter how hard I begged, no one at the bank cared at all that they left the vault open to anyone who could present a fraudulent or forged check against my accounts there. I think they expected me to *** them. I should have. I tried. Finding an attorney who would take this on wasn't possible. I tried. $300,000 stolen. While the people at Availa Bank watched and did nothing. Do not open an account here. Close your accounts if you have any. I have everything to back this up. I filed a police report. The police agreed that it was fraud and forgery. Still the bank did nothing. NOTHING. It's all documented. They'd *** me for libel otherwise. You've been warned.

    Availa Bank Response

    09/12/2023

    Mr. ******* We are sorry to hear that your 30 years of banking experience with us ended so abruptly. We always strive to exceed the expectations of our customers and we continue to hold ourselves accountable for any mistakes that are ours. However, your review omits critical information regarding Availa team members and our processes. As always, we are happy and willing to work with you on this matter, but customer privacy, including that of former customers, is vitally important to us. Please consider reaching out to ********************** ******* Market President if you wish to continue to discuss this matter further. Thank you.Availa Bank, Member FDIC

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