Business ProfileforLa-Z-Boy Furniture Company

I purchased a sectional in 2022 and within a few months the fabric was breaking down. Showing threads lifting from fabric making it fuzzy. Complaint put in and I received a replacement sectional. When the item arrived it also had significant fabric fabric defect. I did not notice it at first but it became noticeable in a few days. A complaint was filed AGAIN and requested a refund for a chair with pilling and the sectional. They sent out someone from somewhere to check the damage. This person had no ID and dressed like a construction worker and doubt he had any experience/certification evaluating fabric. He hardly spoke and only took pictures. I never received his report but he knew I had a dog. The living room with the sectional has a gate and the dog is not allowed in that room unless I am there. He reported the the damage was caused by my dog and showed claw marks. This is absolutely a lie and Lazy Boy customer care said they had to go by this person's evaluation. They said the damage was in home and they can't refund me. I requested another person with expertise for a correct evaluation. NOTHING! When I was in this local store the manager(*****) would not help resolve this issue and when a said this may result in litigation he said he could not talk to me and chased me out of the store yelling with customers around. I tried to call the next day to hopefully sit down and discuss things. He hung up on me. I have not received anything but a email which I don't know how to send it to you.I am feeling disrespected and horrified by the care I have received. I am asking for a refund and hope you can help. I have also contacted ************** who I bought the products through. They filed a dispute and will also try to resolve this. I will continue with Iowa State Attorney and others as stated in your website if you are not successful. Thank you for your attention and time with this complaint.