Business ProfileforRoto Rooter

Terrible service. We had my son's house and had his drains scoped to make sure there were no issues before closing on the house. The person from Roto rooter was having issues connecting to the internet. He told me the total bill was ****** this was paid in the kitchen at the time of service. Two and a half months later we get another bill for $***** that states ***** days late. I called the company and was told that I paid the bill for ****** and then mileage was added and I signed for ****** and just chose not to pay it at the time. I informed them I paid the total bill I was given and signed for that total bill when standing in the kitchen why would I choose to just not pay ***** mileage was added after the fact and I wasn't told about it. They then proceeded to tell me I was a liar. Then the office manager called and said everything was recorded this was the total bill and I signed for it and chose not to pay the total. I asked if she even talked to the rep as he was having difficulty with his internet. She said I wasn't listening to her. When I told her I was reporting them to the better business bureau she said "go ahead they don't do anything." I asked to speak to the manager. She said "he is my husband and he isn't going to do anything either." Everything is being recorded and you are not listening to me. In fact she wasn't listening the entire time. She did not verify with the tech who was out at the house. They immediately accused me of lying. If they would have said we made a mistake and didn't charge you mileage or even verified with the tech that he was having issues with the app that would be one thing I would have happily paid the extra fee I wasn't told about with an apology. Instead they think the customer is wrong they are always right and refused to listen as well as bullying the customer into paying extra not agreed upon. I would not trust a company who comes back and changes bills and lies about it. Buyer beware!