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Business Profile

Tanning Salons

Lewie's Tanning Products and Accessories

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Lewie's Tanning Products and Accessories's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lewie's Tanning Products and Accessories has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/01/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent tanning lotion products being sold. Sent emails with no response. Spoke to one of owners on the phone who admitted to they are unable to stand behind their companys product and cannot guarantee authenticity. Direct quote our warehouse gets them, thats all I know. Offered me a refund then rescinded that offer, only offering a replacement. Unacceptable as the first product quite literally smelled of chemicals and turned GREEN after one use and proper storage. Photos were sent with visual evidence which they refused to acknowledge. They then moved on to accusing CUSTOMERS of tampering with the product which is laughable. They are fully aware they are selling inauthentic and potentially dangerous product and are unwilling to do a thing about it.

      Business Response

      Date: 11/22/2023

      Our response to the complaint is the product was purchased from a national distributor it was not fraudulent. If the product is in winter freezing or overheated in summer in shipment it can point spoil. We offered the customer a replacement if she sent the lotion back to us so we can get a replacement, and we would reimburse her for shipping cost. That was our last conversation, and we are still waiting on the customer to send the product back to us.

      Customer Answer

      Date: 11/27/2023

       
      Complaint: 20809680

      I am rejecting this response because:

      I do not want a replacement, I want the refund that was originally offered by your company. I have no use or need for a replacement item after your admission that you cannot guarantee authenticity of your items. I refuse to use any more of your toxic concoctions made with unknown chemicals. Therefore, your solution is unsatisfactory. 

      Sincerely,

      *************************

      Business Response

      Date: 11/27/2023

      THIS IS OUR BEST OFFER TO THE REJECTION, Please return the unused bottle to us. Then we will give a full price refund and you shipping cost.

      Sales

      Customer Answer

      Date: 12/04/2023

      I am happy to send back the product for the full refund plus shipping costs as offered by the business if they can provide a shipping address. 

       

      Thank you,

      *************************

      Business Response

      Date: 12/04/2023

      shipping address below.

      Tanning Enterprises

      *********************

      ****** **.61252

      Customer Answer

      Date: 12/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The item was shipped back today. I have attached the tracking information as well as my cost to ship. 


      Sincerely,

      *************************

    Lewie's Tanning Products and Accessories is NOT a BBB Accredited Business.

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