Business ProfileforHot Spring Spas

Name: Hot Spring Spas
Address: 10860 Hickman Rd, Clive, IA, 50325-3736, USA
Telephone: (515) 270-8702

Hot Tub Dealers

Current Alerts For This Business

Advertising Review:

On February 23, 2017 and subsequent dates thereafter, BBB contacted Hot Spring Spas regarding their website claim, "total satisfaction guarantee."

According to the BBB Code of Advertising, advertisers should only use the term "satisfaction guarantee" if the seller or manufacturer refunds the full purchase price if the advertised product or service at the consumer's request.

BBB asked the company to provide more information regarding their advertisement; however, to date, the BBB has not received a response.

Additional business information

Additional Info:

We are a family owned business operating in Iowa since 1968 with locations in Clive, Carroll, and Arnold's Park.

We also have two locations serving the Minneapolis, MN area.

Contact Information

10860 Hickman Rd

Clive, IA 50325-3736

Visit Website

(515) 270-8702

Business hours

10:00 AM - 6:00 PM

Business Hours
Monday	10:00 AM - 6:00 PM
Tuesday	10:00 AM - 6:00 PM
Wednesday	10:00 AM - 6:00 PM
Thursday	10:00 AM - 6:00 PM
Friday	10:00 AM - 6:00 PM
Saturday	10:00 AM - 5:00 PM
Sunday	12:00 PM - 5:00 PM

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Overview

We sell and service the world's leading Hot Tub: Hot Spring Spas. We also carry Pre-Owned Hot Tubs, Saunas, Swim Spas, Massage Chairs, and more!

Business Details

Location of This Business

10860 Hickman Rd, Clive, IA 50325-3736

BBB File Opened:

2/18/1991

Years in Business:

Business Started:

1/1/1968

Business Incorporated:

12/30/1998

Accredited Since:

3/4/2024

Type of Entity:

Corporation

Alternate Business Name

Agri-Bolt Hot Spring Spas

Hours of Operation

Primary

M:: 10:00 AM - 6:00 PM
T:: 10:00 AM - 6:00 PM
W:: 10:00 AM - 6:00 PM
Th:: 10:00 AM - 6:00 PM
F:: 10:00 AM - 6:00 PM
Sa:: 10:00 AM - 5:00 PM
Su:: 12:00 PM - 5:00 PM

Business Management

Thad Schaben, President
Julie H DePhillips, Director of Marketing

Contact Information

Principal

Thad Schaben, President
Julie H DePhillips, Director of Marketing

Customer Contact

Julie H DePhillips, Director of Marketing

Additional Contact Information

Fax Numbers

(515) 331-8990
Primary Fax

Customer Complaints

3 Customer Complaints

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Most Recent Customer Complaint

07/15/2024

Complaint Type:: Service or Repair Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

We bought the Hot Tub in July of **************************** August of 2023. It came damaged and we should have refused it then, but didn't as it was cosmetic, and I fixed it. On June 29th 2024 a sensor went out causing a high heat warning and the jets and the hot tub no longer work. I called the company on July 1st, but couldn't get a hold of service, so I told the sales department the issue and was told the service department would get back with me. I didn't hear from them, but I waited a week due to the Holiday. On July 8th I again tried to contact service and left a phone message. On July 9th I stopped into the sales office and was told service was gone but the would make sure I got a call the next day. I called back the next day and the day after and still no word from the service department. I stopped in again on July 12th and was told service was gone for the day. They advertise great customer service but that isn't true as its been two weeks and not one call back from their company. For me there has been no service after the sell and I wish I had never went with that company.

Read 2 More Complaints

Customer Reviews

4 Customer Reviews

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Most Recent Customer Review

Kelly P

08/21/2023

I'm delighted to give a five-star review for the exceptional sales and service of the Endless Pools swim spa. From the moment I walked into the showroom, I was met with a knowledgeable and friendly staff who patiently answered all my questions. They guided me through the selection process, helping me find the perfect swim spa that suited my needs.The installation process was seamless, and the technicians were professional and efficient. They took the time to explain how to properly maintain the swim spa and ensure it runs smoothly. The quality of the swim spa itself is outstanding it's evident that it's built to last and designed with precision.I've been enjoying my Endless Pools swim spa for several months now, and I couldn't be happier with my purchase. The swimming experience is fantastic, and it's like having a personal ************* in my backyard. The sales and service team's dedication to customer satisfaction truly sets them apart. I wholeheartedly recommend Endless Pools to anyone in search of a top-notch swim spa experience.

Hot Spring Spas Response

08/30/2023

Dear *****-Thank you so much for taking the time to leave us a glowing review! We are absolutely thrilled to hear about your positive experience with our Endless Pools at Hot Spring Spas. Your feedback is incredibly valuable to us and serves as a great source of motivation for our team.

Read 3 More Customer Reviews

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Hot Spring Spas

Business ProfileforHot Spring Spas

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