Business ProfileforFamily Connections, Inc.

In July, I called Family Connections to schedule an appointment for my daughter, who's pediatrician recommended she receive counseling for anxiety. Over the phone, I gave my insurance information, complete with policy and billing info, and made an appointment for my daughter for July 12. I asked what the cost would be, and was told they need to run the insurance info, and would be able to tell me at the first appointment. I took my daughter to her appointment, filled out all the paperwork, and spoke with the lady at the front desk. I told her I was divorced and insurance was through my daughters father, however he doesnt communicate with me about anything, and I have no access to check medical information. Lady at the front desk pulled up my file, said insurance info was processed, and that my co pay would be $21.40 per appointment, but the first appointment would be slightly more. They required a credit card be on file and they would charge my account the copays. My daughter was seen on 7/12/23, and my credit card on file was charged $37.40. Daughter was seen again on 7/17/23 and my card was charged $21.40, as I was told it would. However, my daughter was also seen on 7/25 and 7/31, and a week later I was told that the lady at the front desk was new and didnt understand the insurance and gave me wrong info, and my insurance did not cover any of the bill. They back dated my bill and charged me full price for the 4 appointments my daughter had been to. I immediately emailed and called several times, and was told I was responsible for the full amount, even though they admitted the front desk lady told me the wrong price. This is unfair and no right. I never would have taken my daughter here if I was told the correct price. I was charged the price they quoted me for the first 2 appointments. I dont believe they should be able to say they were wrong and demand 5 times the price I was told. My bill should be $42.80 for the last 2 appointments, as I was told it would be