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Business Profile

Towing Company

Action Towing & Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car to them to get it fixed , car was overheating, asked them to check the thermostat and change oxi sensors, called the next day , he yells at me that the car was dirt and that the radiator was low on fluid. 3 gallons, but that it would be done later that day, they changed sensors, complained about power Washing car off of road dust, picked car up, bill was $***. No receipt, no explanation of just what he did. Thermostat not charged. He said car was not overheating any more but temp was at 240 to 250,which is high.drove car the next day temp went to 300 in town driving. I had asked them to change thermostat but he said it didn't need to it was working fine. I changed radiator cap on the way home from he's shop that didn't help either, the next day I went and got thermostat $ ** at *************, put in thermostat my self, drove car around town temp at 212 degrees varying 1 or2 degrees the whole day , I feel as though he scamed me, the jokes on me I guess. Him and his buddies got a good laugh. Think this is wrong. I don't even know what he did. Unfortunately I won't be back there anytime soon, or will send anyone his way..

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