Business ProfileforReal Value Auto

Please refer to attached word document below. Thank you

On January 16, 2024, I purchased a used 2007 ****** ******. The car had 156,000 miles and was priced at $6995. I paid a cash downpayment of $1350 that went towards the price of the car. I also purchased gap insurance on the car. On the morning of February 10, 2024. I was driving the car, and it began to smoke and caught fire. Fortunately, I was able to get out of the car without sustaining any injuries. I have pictures of the car engulfed in flames. I notified my insurance agent to file a claim that same day and informed Real Value Auto sales of the incident on February 14, 2024. I was informed by my insurance company the car was a total loss. I contacted **** at Real Value Auto Sales that same day and made him aware. I also inquired about my $1350 down payment, being that I did not have the car for a full month when the incident occurred. I was told by **** the salesman who sold me the car that my $1350 down payment would be used as a credit for another vehicle for equal or lesser value.
I did agree to the arrangement until **** retracted his original offer and told me that I would only be able to get a car that was traded into their lot by private owners. These cars were more expensive anywhere to 50,000 plus more miles. I was upset to say the least. I told **** this was not fair, and I should not have to be out of more money. He then stated, “Well why should we take this as a total loss I can’t get guarantee anything”. After rounds of going back and forth and having to endure his rude and belligerent behavior, I decided to call their second dealership in Council Bluffs. I spoke with ******* and asked for contact information for the owner ****** *****. She advised that she could not give out his contact information but wanted to know what she could do to help. I gave a recap of the entire incident along with my encounter with the rude salesman ****. She stated that she could contact the owner a let him know about my complaint and concerns regarding the car. I asked how long it would be before the owner would respond. She advised a few days for a return call. She advised that the owner had cancer and was undergoing treatment, and that was the reason why the owner did not directly speak with customers. I found this extremely odd. I gave her my contact information to pass along to the owner. I highly doubt she contacted the owner. Mysteriously enough she called me back 15 minutes later and stated that she had to beg the owner for the following options: Option 1 2015 ***** **** with 205,000 miles and put another $500 dollars down monthly payment $305. Option 2 a ***** ******* she was unable to give current mileage or monthly payments also required a $ 500 downpayment. She then informed me I would not be able to drive the car because it was not on the car lot. Option 3 a 2014 **** valued at (7995) with 177,000 miles monthly payments $340 and it would require $500 down. I let ******* know the car options presented were way over my budget. I asked again were there any cars on the lot equivalent to what I had. She then stated I spoke with the owner, and these are your only options available to you. I asked how I could be certain the car would not catch fire or breakdown. She then stated that that she could tell the previous owner took good care of the car.