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Business ProfileforReal Value Auto
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 225 S 35th St, Council Bluffs, IA 51501-3290
- BBB File Opened:
- 10/8/2014
- Years in Business:
- 10
- Business Started:
- 10/15/2013
- Business Incorporated:
- 6/16/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 10:00 AM - 7:00 PM
- T:
- 10:00 AM - 7:00 PM
- W:
- 10:00 AM - 7:00 PM
- Th:
- 10:00 AM - 7:00 PM
- F:
- 10:00 AM - 6:00 PM
- Sa:
- 10:00 AM - 4:00 PM
- Business Management
- Josh J. Rybin, Owner
- Contact Information
Principal
- Josh J. Rybin, Owner
Customer Contact
- Josh J. Rybin, Owner
- Additional Contact Information
Phone Numbers
- (712) 256-8181Other Phone
- (402) 210-8624Other Phone
- (712) 256-8181
Customer Complaints
8 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please refer to attached word document below. Thank you
On January 16, 2024, I purchased a
used 2007 ****** ******. The car had 156,000 miles and was priced at $6995. I
paid a cash downpayment of $1350 that went towards the price of the car. I also
purchased gap insurance on the car. On the morning of February 10, 2024. I was
driving the car, and it began to smoke and caught fire. Fortunately, I was able
to get out of the car without sustaining any injuries. I have pictures of the
car engulfed in flames. I notified my insurance agent to file a claim that same
day and informed Real Value Auto sales of the incident on February 14, 2024. I
was informed by my insurance company the car was a total loss. I contacted **** at Real Value Auto Sales that same day and made him aware. I also inquired
about my $1350 down payment, being that I did not have the car for a full month
when the incident occurred. I was told by **** the salesman who sold me the car
that my $1350 down payment would be used as a credit for another vehicle for
equal or lesser value.
I did agree to the arrangement until **** retracted his original offer
and told me that I would only be able to get a car that was traded into their
lot by private owners. These cars were more expensive anywhere to 50,000 plus
more miles. I was upset to say the least. I told **** this was not fair, and I
should not have to be out of more money. He then stated, “Well why should we
take this as a total loss I can’t get guarantee anything”. After rounds of
going back and forth and having to endure his rude and belligerent behavior, I
decided to call their second dealership in Council Bluffs. I spoke with *******
and asked for contact information for the owner ****** *****. She advised that
she could not give out his contact information but wanted to know what she
could do to help. I gave a recap of the entire incident along with my encounter
with the rude salesman ****. She stated that she could contact the owner a let
him know about my complaint and concerns regarding the car. I asked how long it
would be before the owner would respond. She advised a few days for a return
call. She advised that the owner had cancer and was undergoing treatment, and
that was the reason why the owner did not directly speak with customers. I
found this extremely odd. I gave her my contact information to pass along to
the owner. I highly doubt she contacted the owner. Mysteriously enough she
called me back 15 minutes later and stated that she had to beg the owner for
the following options: Option 1 2015 ***** **** with 205,000 miles and put
another $500 dollars down monthly payment $305. Option 2 a ***** ******* she
was unable to give current mileage or monthly payments also required a $ 500
downpayment. She then informed me I would not be able to drive the car because
it was not on the car lot. Option 3 a 2014 **** valued at (7995) with 177,000
miles monthly payments $340 and it would require $500 down. I let ******* know
the car options presented were way over my budget. I asked again were there any
cars on the lot equivalent to what I had. She then stated I spoke with the
owner, and these are your only options available to you. I asked how I could be
certain the car would not catch fire or breakdown. She then stated that that
she could tell the previous owner took good care of the car.
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sandra B
07/25/2024
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