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Business Profile

Moving and Storage Companies

Quad City Dudes Moving Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a move with Quad City Dudes on September 20th to be scheduled for October 25th. I received a confirmed quote for the move to take between 1.5hrs - 2.5hrs at $130/hr. I then followed up on October 14th to see if they had availability on Monday the 24th of October instead. They advised yes and we rescheduled the move for the 24th at 11:30am. Later on they called to ask if we could move the time to 3pm as they had another move that was going to run late. I was okay with the time change. The movers called me at 2:38pm to advise they were on the way to the apartment. I asked if I needed to be there or as I had left the door unlocked if they could just enter, they said they could enter. At 3pm they called and were at the apartment. At 3:53pm they advised they were heading to the new house and at 4:42pm the move was completed and payment of $520 was requested. As I have moved with this company before and was aware they charge a per pound fee on the truck I assumed the fee was for weight. Upon receiving the reciept I found I was charged for a 4 hour minimum move at $150/hr. I reached out to the company right away asking for an explanation to which they said they recently changed ownership and had new policies in place. After telling them I was not made aware of the new policy to which they acknowledged it was made after my initial booking, they became unresponsive. I followed up a few more times and finally disputed part of the charge on my CC. The owner of the company called me again acknowledging I wouldn't have been made of aware of the changes in policy and agreed with my dispute. Two days later I received a message from my CC that the company was fighting the dispute and did not agree.

Quad City Dudes Moving Company is NOT a BBB Accredited Business.

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