Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, 2024 I bought a 2004 ****** Rav4 for $8,200 in *********. Less than 3 months later a mechanic checked it before I took a cross country trip. He said the car was not safe to drive, the problems had occurred long before my purchase, and any mechanic would have noticed the noise, the differential leak, and the excessive corrosion. I contacted the business where I bought the car. The manager said he would call me. I got a full diagnostic at a dealership in *********. They found the same problem with the differential and said it was not safe to drive. They gave me an estimate of $6983.16 for all the repairs it needed. I didnt hear back from the seller so I went in and showed the owner the diagnostic report and estimate. He barely looked at it. I told him that he had sold me a car which was unsafe to drive and I wanted a refund. His response was, Thats not going to happen. Instead of trying to work with me, he told me the name of his lawyer. His manner was belligerent and rude, so I left. I came back later determined to be treated fairly. Finally he said that if they had been negligent in any way, I could trade for a different car on their lot, but he could not find a comparable one. I again asked for a refund but he refused. I said I would be leaving town on Monday, August 5 for one month and that I needed a resolution before then. He promised me that he would personally look at my car before then, so I left my car. I never received a call, so I called them and found out that it was not even scheduled to be looked at until the Monday I was leaving. I had to rent a car to drive cross country. When he did finally look at it, he admitted it needed the differential repaired and had it done, but he didnt do anything about the other ongoing needed repairs. I expect a reimbursement for a total of $2384.26 ($1415.58 for the repairs so far and ****** for two rental cars while repairs were done, receipts attached) because I was sold a car that was not safe to drive.

  Business Response

  Date: 12/13/2024

  This customer brought this car back in which we took it and had it inspected. Half of the items that were said to be wrong were not wrong. We did find that the differential had a leak and we had that fixed at no expense to the customer. The customer stated that she wasn't leaving until all of the items were addressed. We then explained that we had it looked at and that we fixed what was found. We then had to have here escorted off the property because she was being unreasonable. We are not reimbursing any money for repairs or rental cars. Our warranty is for 1 month or 1000 miles. At the time of the repairs this car was out of warranty, however, we went out of our way to pay for the repairs at the time. We have tried to satisfy our obligations to the best of our abilities. 

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22678910
  
  I am rejecting this response because: The response from the owner of the business is not accurate on many points. The owner promised to personally check the car BEFORE I was scheduled to leave town on Mon Aug 5. I left the car with him on Wed July 31. He had Wed, Thurs and Friday to check it, but he purposely delayed checking it. When I called on Friday, the manager told me it wasnt even scheduled to be checked until Monday. He told me the owner would be in Saturday so I went in to talk to him. Since he hadnt done what he promised, I again asked for a refund. He refused, so I went to the waiting room and sat quietly waiting. He then became agitated. He threatened to call the police, and I replied that I was simply waiting for him to look at my car. Even though I was not bothering anyone or causing a problem, he did call the police, but when the officer told me that the owner had the right to ask me to leave, I left immediately of my own accord and was NOT escorted. At this point he still had not even looked at my car, so the order of events in his response is not correct. I was forced to leave my car there and pay for a rental car for my month-long trip. When I returned he had repaired only one problem, but as you can see from my receipts, I had to have four other problems fixed before I could safely drive my car. There was even a new noise coming from the car which had not been present when I left the car there. I am simply asking that he pay for ALL of the repairs necessary for me to be able to drive the car safely and for the rental car which was necessary because he delayed even looking at my car until he knew I would be out of town. This could have been easily resolved if he had refunded my money when I proved that he had sold me a car which was not safe to drive, but he refused to do so. I purchased a car from this business because I heard it had a good reputation, but after I had these problems I was told by local mechanics that they are known for selling cars which need extensive repairs.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 12/19/2024

  In response to this complaint, ****** Mulvlhill bought the car on 5/7/24 with ******* miles. Our standard warranty is 30 days or 1000 miles. When the car came in for service it had ******* miles on it. Please understand that we took it upon ourselves to help with this car long after the warranty was up. We spent $610.00 dollars to repair the axle seal as we discussed. We satisfied our obligation. We are not responsible for any other monetary obligations. If the customer paid out of pocket for repairs that we DID not discuss then that is one the customer.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11,2023, my wife, *******, had purchased a 2011 Dodge Nitro from ****'s Car Corner from salesman named ****** for my use. I had mentioned that the back driver side door would not auto lock. I also stated when I had the headlights on, the left turn signal would act like it was out. ****** setup an appointment with their mechanic to fix both issues at their cost. The soonest they could schedule a repair was on September 27,2023. They were able to get both fixed the same day. After I had picked up the car that night, I noticed the horn sound was not working when locking the doors or using panic mode when using the key fob. This was not any issue prior to the mechanic fixes. I contacted ****** the next day and explained the issue. He helped setup another appointment set for a couple weeks later. The issue "seemed" to resolve itself in about a week after, and I called ****** to let him know. We agreed at that time to cancel the appointment and to let him know if it stopped working soon again. It did actually again and I called back to reschedule the appointment. ****** stated the mechanic thought a loose ground wire may be the fault. The soonest to get another appointment in was not until November 14th. I dropped the car off the night of the 13th with the owner ****, and explained the issue again. I was told the next day it was fixed. When I came to pick it up after 5pm on the 14th, I saw the issue still remained. I showed **** the issue and he seemed like it was not a problem for them or that they should fix it. He even stated he did not know why they even bothered in the first place and tried to sell me another car. I explained I like the car, but I wanted what was broken while in their shop fixed as promised. He said wait until ****** was back from vacation on November 20. I finally got a hold of ****** on the 21st. He and the owner **** now state it is not their issue and refused to fix. I request they fix the horn sound for locking and panic.

  Business Response

  Date: 11/27/2023

  In response to this complaint, we did in fact fix the issues that the customer has mentioned. The customer also stated in the complaint that the issue in question seemed to fix itself. At that time we cancelled the appointment. The customer called later and stated that the horn wasn't working. At that time we scheduled the appointment to address the horn issue. At the time of the appointment the horn was working as it should. You get in the car and honk the horn from the steering wheel and it works. The customer picked up the vehicle the 13th, the night of the appointment where we showed him that the horn worked. He then mentioned that the horn was not working when he engaged the panic button. We explained to him that that is not something we usually get involved in. He got upset and **** simply expressed that if he was not happy with the car we would trade him out of it to make it right. He said he did NOT want to trade out of the car that he would keep his car. There was nothing that we did in the initial repair that would stop the horn form working form the key operation. We fixed the problem that we initially agreed apon. We have tried to resolve the issue to the best of our ability as we explained to *****************  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20902179
  
  I am rejecting this response because:

  They still think it was just the horn issue.  I was very up front about the issue being it was the horn beep when locking the car or when the panic mode was on. Yes it "seemed " to fix itself,  but it cane back shortly after I told *************  We agreed if it came back soon, that they would reschedule.  It obviously is a loose wire and needs to be connected properly. This was working just fine prior to them repairing the light issue. It is their responsibility to fix. Replacement of the full car is a idiotic way to solve a simple problem their mechanic can fix. I request they fix what they caused instead of just pushing another vehicle on me and stating they had no idea why they would fix it. It was promised by ****** this would be taken care of. I expect no less. It is really a shame the company ignores the real issue and play dumb I never stated what the issue was. I even demonstrated the issue to ****** and to ****. I request we get this remedied by fixing this. If they value customers and the rewards they have, they should honor their initial word. It seems as soon as **** was involved,  things went down hill. I was promised by ****** this would be taken care of. I assume he got the approval or he would not had promised it. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 7th if this year I signed papers for 2014 **** explorer at Jeffs car corner. The next day the engine light came on. I called the dealership and they said it would take a week to get it in because they had two men out. The check engine light was on because **** the general manager said it was a seal to the gas cap. There is no gas cap on that vehicle. I believe that is against the law to have sold it on the first place. The seal on the place where you out your gas in is not working correct. It causes the check engine light to come on. The warranty covers engine seals and gaskets. Not the gas tank or gas tube. **** (the owner) says it's not covered under warranty. Its not listed. I have a copy of the warranty. The horn does not work, the glove box is broken, the wipers are c*** The back one didn't even have one on it. The windshield washer fluid tubing for the wipers was broke. They "claimed" to have fixed the issues. They did not. The general manager wad the one to take care of this. He did a lousy job. With me being very unhappy with the vehicle that I was looking into a silver kia ********* To be in place of this horrible vehicle. **** told with my husband in the same room that I could drive this till the sorrento came in. They kept telling me it is supposed to be here today. They told us this for two weeks straight. When I called down there today 26th of October I was told by **** that they were not getting neither one of the serrentos. Which is a lie because I have photos of it still trying to be sold. The car that they were going to out us in is on. The lot!! These pictures were taken off website. As of today!! **** is wonderful!! **** on the other hand is not. Very unprofessional and out for the all mighty dollar. They will not call me back. I do not know when the payment is due. When I told ********** was not making a payment he says it's no skin off my a** I will repo it. He says im a nice guy. I said REALLY?! What a joke. I want my $ back!

  Business Response

  Date: 11/09/2022

  The customer brought the car back before this complaint was filed. We put new wipers on it and addressed the check engine light at no cost to the customer. The customer has not been charged for anything so there is no refund due. We have been very professional through the whole process. We hope this will address this complaint. 

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18318027
  
  I am rejecting this response because:

  The check engine light came back on the next day. **** knew about this. He never called back. We had to talk to **** and he was VERY rude and unprofessional about this.  **** seen that I had it in writing. He said it was the gas tank seal and that they fixed it. He lied. They sold me a vehicle with no wipers. 

  I want the vehicle **** promised me. I'm not happy. This is the second time that I have been screwed by this company. You would think they would rectify this. Because they sold me a vehicle with problems AGAIN. 

  They reset the battery so that the check engine light would go off. Soon as I hit a bump it came back on. They need to fix this. It was a problem when I bought the vehicle. They are well aware of the issues and did not fix them. The glove box is still fixed with bungee cords. 

  The gas tank seal was not fixed other wise the engine light would have NEVER came back on. So they sold me a lemon. I just want my money back that I paid for the vehicle. It is not worth the 14 thousand price Tag they put on it. 

  I want the *** I was promised because it is still listed on the website. 

  Thank you. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car at Jeffs car corner that was in an accident in 2019 where air bags deployed, and since I was sold this car I have had nothing but problems. I took the car back to Jeffs to have them look over the car and they said no issues where found but Ive been having problems with speed, and steering since I got the car.

  Customer Answer

  Date: 09/21/2022

  I got the car on July 26th 2022 and it was sold as is

  Business Response

  Date: 10/06/2022

  In reference to the above-mentioned complaint number Jeffs Car Corner did fix the car when it was brought in. We put a sensor in it at the time of service. We were then asked to look it over to see if anything else was wrong with it and at the time nothing else was wrong with it. This is the first mention of having problems with the speed and steering since purchasing the car. I also want to note that the customer purchased an aftermarket warranty. Furthermore, this customer also came down after this complaint and ****'s Car Corner is going to look over the vehicle and help out this customer. Thank you.
  
  ***************************
  General Manager