We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Window World of Davenport
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Window World representative visited our church March 6, 2022 to measure to obtain an order for windows. The contract states the windows would arrive in 5-6 weeks. I was informed some of the windows were a special order and would take 12 weeks. I paid for the windows in full on March 6, 2022. Part of the windows were installed in the late summer of 2022. After another 3 months of waiting for the final windows to be installed, I began contacting Window World for the status of the installation of the windows. On November 11, 2022 I was informed the windows were in their facility and the job would be scheduled. On February 1, 2023 I followed up again, and again was told it was a scheduling issue. I was given the direct phone number to the installer. Upon contacting him, he said he would be contacting me soon to schedule the install. On April 11, 2023 I contacted Window World and requested a refund due to breach of contract . The Representative assured me, I would be contacted soon for the installation. On May 2, 2023 I contacted Window World to again request a refund due to breach of contract. They stated the installer would be contacting me. On May 2, **************************** to schedule the install for May 4, 2023. The installer arrived May 4, 2023 at 8:30 AM, around 8:35 AM he informed me that they could not install the windows due to the interior access point and they did not have a ladder large enough to reach the windows. Then he alleged our church sign impeded their ladder being placed to install the windows. I requested a refund, he stated they could not give me a refund because the company would lose the money on the window because it was a special order.

    Business Response

    Date: 05/05/2023

    We have communicated with the customer and are issuing the refund as desired.

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brand new windows were installed in 2014. Since then a one window had an issue in 2020 which had condensation between the glass. ******* said it was due to condensation and was not an issue with the window pane. 2 years later it was worse and they asked for the Window information mid summer 2022. I provided the information requested and they said they'd warranty out the window sash. Since then I have called them 3 times and have received no additional information or a call back. The other issues due to the Windows pertain to a broken security window latch and the caulking around the windows is needing finished.

    Business Response

    Date: 11/30/2022

    A representative of our company from the customers area has reached out to him.   Between the two of them they are setting a time for our representative to visit the customer to replace the sash and broken vent lock.  We apologize for the delay on our part.  

    Customer Answer

    Date: 11/30/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple attempts to get replacement window sashes. Called window world in spring/early summer 2021. All information including serial numbers and sash type given.7/21/21 **** called to set up time the next day. I was not available that day. No follow up until I called back.10/31/21 **** called to come out 11/1/21. 11/1/21 he did not bring 3 sashes. He brought 2 and 1 was the wrong sash. **** told me to follow up after Thanksgiving. I called Window World back after no further follow up to check on sashes. **** got on the phone and berated me for calling and informed me he would call when he was ready. No further follow up from ********* 4/19/22 I called Window World again and informed the receptionist of the past problems and asked to have someone else follow up. She told me there really wasn't any one else. She called back to tell me **** said it would "probably be this week" that they would be able to come out with the replacements. They did not come and did not call for follow up. 5/12/22 I texted **** to set up a time for 2 remaining sash replacements. No response. 5/17/22 I called Window World - *** receptionist apologized again but said **** is the only one who can replace ******. She said she would send him another email to follow up. I did let her know this was the last time I would be calling them. No response from Window World/****. I would like the2 remaining replacement sashes.

    Business Response

    Date: 10/07/2022

    We apologize for any delay or miscommunication.   A Window World representative reached out to the customer and was dispatched to the home on October 6.  Any issues were resolved at that time with the exception of one window sash needing to be reordered.  It has been ordered and will be delivered to the customer upon receipt.  We appreciate the customer's patience while we await its arrival from the manufacturer.

    Customer Answer

    Date: 10/08/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    Window World did come out to replace the sashes.  They did not bring the correct sash. This happened the last time they came out.  I was told they could not order specific sashes.  I was informed they would bring the sash when one comes in.  The issue is not resolved.  

    Sincerely,

    *********************************

Window World of Davenport is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.