ComplaintsforC D S Global

Fulfillment Services

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Initial Complaint
06/21/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
CDS keeps sending fraudulent magazine subscriptions to our home address. Its our address but the names are fake. Ive been trying to get them to stop for over a year. I contacted their customer service and told them to stop sending magazines to our address. The never responded, but instead began sending even more. MAKE THEM STOP, PLEASE!!!
Business response
06/21/2024
Please let us know the name of the magazine(s).
Customer response
06/21/2024
Multiple magazines: Vanity Fair, Elle, Southern Living, First for Women.
The bottom line is that they shouldnt be sending ANY magazines to our address. Someone there is using it fraudulently.
Business response
06/24/2024
We apologize for any inconvenience **************** has experienced.
We are not locating subscriptions for Vanity Fair, Elle, or Southern Living. We will need to know the name and address has it appears on the address labels. If possible, please include the account number listed about the name.
Please contact First for Women regarding their publication.
Customer response
06/25/2024

Complaint: 21879716

Per the company's request, I am providing additional details. This was the only way I could see to respond. Below is a list of publications, the related fake names, and approximate timeframes when available. All magazines are coming to my home address although the names are different: *************************************. Some of these subscriptions seem to have stopped but I am including them to demonstrate a years-long pattern of the company enabling these fake subscriptions.
********************************** (Nov/Dec 2022, "resolved" case #********);restarted under ********* ********* (Nov 2023, supposedly resolved under case #******** but still receiving)
Esquire - *********************** (Dec 2022, resolved under case #********)
Vanity Fair - *********************** (Feb 2024, VYF1753070661)
******** Bazaar - ***************************** (May 2024, HAR2474295561)
Southern Living ******************************* (multiple including Jan/Feb 2024, SLV2826991255)

Clearly theres a pattern of subscriptions with fake names. I cannot predict what name will come across next, but surely the company can flag my address as one being used for fraudulent subscriptions and reject them.

Sincerely,

*********************
Business response
06/26/2024
We apologize for the inconvenience.
The subscriptions to Elle, Esquire, and ******** Bazaar have been cancelled.
The subscription requests came to us from the third party agency below:
SUBCO
*******************************************************************************
**************
*******************
www.subco.com
The subscription to Vanity Fair was received from:
MAGAZINE GOLD (INSTANT RETAIL SOLUTIONS)
***************************************br>Ste 104
****************
************
***********************************
www.magazinegoldcard.com
The March 2024 issue will be the last issue sent.
The subscription to Southern Living has been cancelled and the October 2024 issue will be the last issue sent.
The request came to us from:
SUBCO
********************
Suite ***************************************
**************
*******************
www.subco.com

Customer response
06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My only remaining question is whether it is possible to flag my address as one that's being used fraudulently so that additional magazine subscriptions aren't started next month or next year. Thanks.

Sincerely,

*********************
Initial Complaint
06/10/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Consumer Reports sent me two unsolicited copies of their magazine, then sent me a bill, then sent me a past due notice!I am 84 years old, grateful that the Lord has sustained my intelligence sufficiently to spot a potentially cruel scam gambit for a lot of people my age.Consumer reports had a terrific reputation.PLease counsel them to avoid practices like this to preserve that repuation.
Business response
06/15/2024
We apologize for any inconvenience ************** has experienced.
The order has been cancelled. ************** should disregard any further invoices that *** cross in the mail.
Customer response
06/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Many thanks, and keep up your good work!

Sincerely,

*********************
Initial Complaint
11/22/2023
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
On January 5, 2023 I ordered HGTV Magazine. The rate was $12 for the year. My check #**** was cashed on January 17th. For the past few months I have been receiving invoices by mail and email saying I owe $19.97. I responded twice by mail and twice by email to the company. They have placed me on an automatic renewal, which I do not want. I don't even want the magazines! On November 21st I received a reply. After sending apologies, "******" stated that I still owed $19.97! I believe this is a terrible plot to put people in unwanted automatic renewal. To add insult to injury, I recently received the same treatment from this company for an automatic renewal of the Food Network Magazine. The difference is that I NEVER ordered the Food Network Magazine! Attached is a DOC showing the offer I paid for, the cancelled check, and email exchanges. I've seen on your website that my wife and I are not alone. This company has a series of similar complaints. Please help us, Thank you ***********************
Initial Complaint
08/03/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
People Magazine has been sending me magazines and I found out why today.I got a postcard saying that I had received this subscription because I subscribed to Entertainment Weekly. And I would now be automatically enrolled in a subscription that I would need to pay for unless I took action by a certain deadline.I do feel like this practice of sending me a subscription I never asked for and then sending me a tiny postcard to inform me that I will be automatically renewed and charged is predatory. I could have easily missed the postcard as junk mail. The fine print could not be smaller so assume that you capture a lot of business from people just not understanding that you have signed them up for something they never asked for.
Business response
08/08/2023
As requested, we have cancelled your subscription and removed the to People magazine. The last issue mail is dated August 21, 2023. The automatic renewal has been removed from your account as well.
Initial Complaint
05/16/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 23, 2023, I placed an order for a 6 issue free trial (***********. magazine). The terms of the promotion and the order confirmation make clear "Subscriptions start in 3-4 weeks. Your credit card will not be charged until after your 6 issue trial." But I was charged $49.95 on April 25 -- just two days after placing the order and before receiving a single issue, let alone the first 6 issues. CDS breached its own terms of the magazine promotion and fraudulently charged my credit card. I reached out three times via e-mail (May 5, May 8, May 15). CDS's responses were generic and didn't substantively address the billing issue. At minimum, they should have promptly reversed the charge.
Business response
05/17/2023
Dear **************,
First please accept my sincerest apologies for the error that occurred with you being charged before your 6 week trail period for your order to TWJ. We have found the problem and it will not happen again.
We are going to send you out a tote bag for the problem that you have encountered.

Regards,
Customer response
05/18/2023

Complaint: 20064884
I am rejecting this response because:
Foremost, the response is directed to another customer, *************** It is not clear that the business is even responding to the proper complaint. Even assuming the customer name was an inadvertent error, the business did not agree to promptly refund the improper charge.
Sincerely,

*****************************
Business response
06/02/2023
Dear *****************************,
I would like to apologize for the frustration that the order you placed for *************** has caused you. The order that was placed should not have been charged until after you received 6 issues of *************** and not before. There was a glitch in our system that did not put your order on with the delayed billing as advertised. *************** was in no way trying to scam you out of $49.95.
I know that you were stating that you wanted a full refund and we were happy to give it to you, but we see that there was a "charge back" done on May 25, 2023 by your credit card company and you have already received your $49.95 back in full.
We here at *************** are hoping that one day we will be able to do business with you again.
If you have any question or concerns please let us know.
Regards,
Initial Complaint
05/11/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
First, I served as the President of a local BBB chapter based in *************** several years back. I received a notification in the mail that my "account is past due" for a magazine subscription that has expired. I prepaid for the subscription, and I have not renewed it and there was no auto-renewal feature, nor did I authorize any renewal. I have NOT been receiving the magazine. The letter also said it is the 4th notice. I am sure this is just a marketing technique used by the company they have hired to do their marketing. I am filing the complaint as I know this is the only way the actual company will know of the deceptive techniques being used. I emailed them through their website and from my personal email stating the following: "I am cancelling a magazine I actually enjoy reading due to your outright, bordering illegal marketing. I am reporting you to the BBB. You have just mailed me an invoice stating, "4th INVOICE- PAST DUE"! This is an outright lie as I prepaid any subscription to your magazine!!!! What deceitful, horrible marketing obviously designed to fool the unsuspecting. You people are awful and should not be allowed to do any further business!! I can only hope your editor sees this, but I seriously doubt you will forward it."
Business response
05/15/2023
We apologize for the frustration. We show that you previously had an account on file with ** that was attempting to automatically renew. I see that we have cancelled the pending renewal and you should no long receive any correspondence from ** in the mail. IF you have any questions or concerns, please reach out to our customer support department at ******************************* or call ** M - F 8AM to 6PM CST @ **************
Customer response
05/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
03/30/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
0n 5/08/2022 I purchased a digital subscription to National Geographic. I paid for one year. Today I received an email from National Geographic <*********************************************> telling me all I need to do do cancel the subscription is to send an email, informing me of the upcoming auto-renewal. I was informed sending an email to You may cancel your subscription by calling **************, sending an email to ******************************************* requesting cancellation.I received a reply this same day telling me Your request has not yet been fully processed. We regret to hear your wish to cancel your subscription to National Geographic magazine. To complete your cancellation, please reply to this email with your account number information and/or name and address information or visit our *********************** site: National Geographic (www.ngmservice.com)This is an additional step not mentioned at all in the first email. I have had problems with CDS Fufillment in relation to another 'digital subscription'. Free trial of software. Their website would not connect, nobody at the phone support could do anything except tell me how sorry they were to see me go. They totally stonewalled me until AFTER they had grabbed my money. I spent hours searching and trying the methods CDS Fulfillment said would work...THEY DIDN'T. And somehow after grabbing my money, they were suddenly knowledgeable and helpful with cancelling. But they didn't refund the money. This is a SCAM. I will have to get a new debit card before they charge me again, and go to all my online suppliers to update my payment information. This is totally unreasonable. I want them to regret their actions.
Business response
03/30/2023
I write in response to the complaint filed by this customer.
I have stopped the automatic renewal for this customer's ********************** to National Geographic magazine Digital.
This customer's ********************** is set to expire with the July 2023 edition.
I apologize for any inconvenience this may have caused.
Customer response
03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
03/29/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a bill from Guideposts in November 2022 for a product I did not order. I called Guideposts on 2 December 2022, described my situation, and stated the bill is linked to an account # ********. The rep on the phone stated the account was linked to an email ******************* which is not my email. When I stated that I did not order the product and that was not my account, the rep stated I would not receive another bill. Additionally, it was billed to my military rank, which is not something I've ever done. I received two more bills from Guideposts and, on 23 Feb 2023, I called again and spoke with a Guideposts rep who stated that their billing was indeed an error and that I didn't have an account associated with my name. The rep stated I would receive no more bills. In March, I received yet another bill from Guideposts. I emailed the customer service address found on their website as there was no full address on the bill. I received an automated response but no resolution. At this point, I am still receiving bills for a product I did not order, based on an account I did not open, and Guideposts refuses to fix the issue or even respond to my emails.
Business response
03/29/2023
Thank you for contacting us concerning ************************* inquiry. We appreciate you sending the information for review and for the opportunity to respond. On 03/29/2023 full credit was issued to his account for "Walking In ***** 2023 Devotional" in which he states he did not order. The account has been closed and has a $0 balance. Please advise **************** to disregard any invoices and mailings for Guideposts.
We apologize for any confusion and inconvenience. Should you have any further questions or concerns, please do not hesitate to contact me directly at ************************ or call **************.
*************************, **************** Manager
Group Account Services
**************
Customer response
03/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I appreciate the Better Business Bureau facilitating this interaction, especially because I can keep the correspondence as a matter of record. Although I was given a similar message in my first, phone interaction with Guideposts, this fourth interaction finally includes written acknowledgement of account balance and closure.

Sincerely,

*************************
Initial Complaint
03/08/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
{BBB transcription via walk-in, see attachment]I am and have been receiving unwanted mail and advertising repeatedly. (some of which are suggesting I would be charging.
Business response
03/09/2023
Thank you for contacting Consumer Reports regarding mailings and promotions.

We have requested your address be removed from our promotional mailing list. Please allow ***** days for mailings to stop.

Please accept our apologies for any inconvenience and thank you for your continued loyalty.

Sincerely,
Member Support
Initial Complaint
02/27/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
- My subscription to Family Handyman was due for automatic renewal in December ****. - I went on their web portal and requested it not be renewed.- Subsequently they charged my credit card anyway, $21.98 - I contacted customer service numerous times to report this and requested a refund.- Each customer service rep offered some useless excuse as to why they couldn't find my account etc. There is a clear pattern of avoidance/brushing one off.- Recently they sent me a last issue/renewal notice despite collecting the $21.98.- I sent them a copy of the billing label and (once again) a copy of the credit card statement showing the payment. with a request that my funds be returned to me by check as the original credit card was cancelled to prevent further fraudulent activity. Their response, once again, was sorry we can't find your account. But obviously they found it to send me the notice/renewal notice.- ************ has an obvious pattern of committing fraud on, I'm sure, many people and should not be in business.
Business response
02/28/2023
February 28, 2023

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: 19495106

I write in response to your letter dated 2/27/2023 regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
Our records reflect that last payment from this customer was on October 21, 2021 in the amount of $21.35. We do not reflect a payment of $21.98 in December 2022 from this customer.
This customer will need to contact their credit card company to dispute the charge, and find resolution.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact ** if we can be of further assistance.

***********************
Customer Service Center

CC: *******************
102 *******************
***********,** 27596

Customer response
03/01/2023

Complaint: 19495106

I am rejecting this response because:the copy of the attached credit card statement shows they charged $21.98 on December 9, 2022 despite my requesting that the subscription not be extended prior to that time, and they never credited the $21.98 to my account to continue the subscription in force. This is a continuation of their denial of having charged my card that has been going on for months.

Sincerely,

*******************
Business response
03/02/2023
March 2, 2023

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: 19495106
I write in response to the customers rejection dated March 1, 2023. The attachment the customer is referring to is not available. There is no proof of payment or credit card statement attached. Please have the customer resubmit the attachment.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer Service Center
Customer response
03/02/2023
Please see attached docs
Business response
03/02/2023
March 2, 2023

Office of BBB Serving Greater ****, Quad Cities &Siouxland Region
2625 *************
**********, ** 50310

RE: 19495106

I write in response to your letter dated 3/2/2023 regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.

We have received the attachment with proof of payment. This helped in locating the payment of $21.98 made to Family Handyman.

We located the payment on an account under the name of ***************. This $21.98 has been refunded back to the customers **** card. This customer will need to allow 5-7 business days for the refund to process.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer **************
Customer response
03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they follow through as stated. Kudos to the BBB!

Sincerely,

*******************

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