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Business Profile

Insurance Companies

Wellabe, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Wellabe, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wellabe, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After paying premium s to this company for years for cash reimbusements for hospital stays I was admitted earlier this years. The hospital received the payment instead of me..

      Business Response

      Date: 01/03/2025

      In reviewing the complaint, we found that we processed the claim properly and according to policy language. Assignment of benefits was selected yes on the claim form received from the provider which results in the benefits being paid to the provider.

      Customer Answer

      Date: 01/03/2025

       
      Complaint: 22751892

      I am rejecting this response because:

      I paid premiums on a policy to be paid to me, not the provider. First claim and they paid the provider because they checked a box??? Not acceptable.  Only acceptable solution to me is to pay me what was promised by the policy, i in good faith paid premiums to. I paid premiums and go  nothing in return.

      Pay what was promised or return my premiums that I paid in the last two years.....

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have insurance with Great Western/Wellabe. I received a letter dated June 11, 2024, stating my insurance lapsed. This company doesn't send statements or days of payment for this insurance. I have been keeping my payment every month without any statement from them. The claim my insurance lapsed April 28, 2023, which was more than a year ago. They have acted in bad faith and very unprofessional.

      Business Response

      Date: 06/27/2024

      Thank you for bringing this customers concern to our attention. We have attempted to contact this customer directly to protect his information and will continue to reach out. Please know we are committed to serving our customers and take customer complaints very seriously. The customer has our direct contact information for further questions regarding this matter.   

      Customer Answer

      Date: 06/30/2024

       
      Complaint: 21871489

      I am rejecting this response because: the business refused to keep my policy of $24.00, The want to increase this policy . The refused      to my terms to send statements and balance due. I have this policy since 2013.

      Sincerely,

      ***********************************

      Business Response

      Date: 07/09/2024

      We have continued attempting to contact ***************** multiple times per day for the last week. He will not answer calls/emails nor return them.

      We will draft a letter to send to ***************** advising we attempted multiple times to contact him about his initial inquiry to the BBB.  However, we did not receive any response to our messages.  I will explain that the policy is a 10 pay and he currently owe $288.00 to pay the policy in full.  I will give the policyholder until July 25th to contact us regarding payment/payment plan to pay the policy current.  If we do not receive a response by this date, the policy will fall into RPU status.

    • Initial Complaint

      Date:06/05/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I in faith was buying a burial Insurance three the ************************ from *********************** Marks cellphone ************ for ******* to be cremated he send me to the Great Western Insurance Company not knowing that it was a stock company and being ********************************************************************************** another $500 and something dollars and I told them after paying the ******* dollars being upset and having memories problems said that I still owed $67.00 dollars and sent $***** half of the payment and bought another $***** cashier order to send closed my Insurance and sent back my first ***** payment for the remanding $67.00 dollars due with them stealing my ******* dollars. I have the contract and all my bank statements that money was taking out and all the cashier checks from Golden 1 Bank.

      Business Response

      Date: 06/17/2024

      Thank you for bringing this customers concern to our attention. A response has been sent directly to the customer to protect her information. Please know we are committed to serving our customers and take customer complaints very seriously. The customer has our direct contact information for further questions regarding this matter.   

      Customer Answer

      Date: 06/24/2024

       
      Complaint: 21801063

      I am rejecting this response because: See attached 

      Sincerely,

      *****************************

      Business Response

      Date: 06/24/2024

      The Wellabe customer success team has made multiple attempts to contact ***************** via phone and email. She has not answered our calls nor responded to any emails. We are attempting to address this manner in good faith, but cannot do so without an open communication channel. Please advise on how we can connect with ***************** on this matter. Thank you.

    • Initial Complaint

      Date:05/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They can not prove that I signed for this account. They have been taking money out of account for almost 2 years. Fought to even get a policy from them they say I had just a simple copy to have for the application/sign paper$57.09 a month since april2022

      Business Response

      Date: 06/17/2024

      Thank you for bringing this customers concern to our attention. A response has been sent directly to the customer to protect his information. Please know we are committed to serving our customers and take customer complaints very seriously. The customer has our direct contact information for further questions regarding this matter.   

      Customer Answer

      Date: 06/18/2024

       
      Complaint: 21721863

      I am rejecting this response because: We have yet to receive the copies of paperwork showing proof of enrollment in their services 

      Sincerely,

      ***********************

      Business Response

      Date: 06/21/2024

      The requested paperwork has been sent to customer. It will likely take a few days to arrive.

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For my supplement insurance policy, I was told the premium was $1389.43 . On 1/14/24, I checked the premium again on the Wellabe website and I paid the bill in full. On 1/22/24, I checked the website again and it still reports that I owed that $1389.43. I therefore emailed Wellabe to say that I PAID the premium but they did not show or recognize that I did so, even as my credit card indicates that they were paid in full. On 1/22/24, they responded to tell me that they had my money, as per their website amount due, but that they decided to increase the premium due on 2/1/24 to $1609.95. They stated that they sent a letter to us, but we have none. If that were true, why does the website state that we owe $1389.43 for **** as on 1/22/24? My point is that I paid the publicly posted amount of $1389.43 as was required by Wellabe on their site. I should not now, after the fact, and in spite of their stated premium of TODAY ($1389.43) be forced to pay additional premium. We had agreed to the policy and the premium much before the company decided to increase their expenses to me. It is not fair, just and appropriate for Wellabe to now come for MORE MONEY.

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a hospital indemnity policy 000M1104474* with H3336303*333034383135H, AKA Medico. my policy clearly states that i am to receive $*50 for any outpatient surgery max * claims per yr. I have been fighting H3336303*333034383135H every year for every claim as the H3*303*3539303035393*H just plays games so they do not have to pay. I have put in numerous claims with you against H3336303*333034383135H over the years to get my money. As of 1*/1/*3 I am no longer a customer of **********************, however on 8/*8/*3 i had outpatient surgery for a heart cath. I filed my claim in September of *3 In early December of *0*3 i called them as i had not heard from them (part of their game playing) and was told my claim was approved and would be paid out shortly. On 1*/*3/*3 i received a letter stating that my forms were not fully filled out and they were missing the hospital codes. This is again them playing their games as I had sent in all the Dr reports and medical codes in early September. I am tired of this H3*303*3539303035393*H and game playing. Other letters are being sent to the state H33333*33353036333830H commission and federal H33333*33353036333830H commission to have them removed from being associated with the ******** H33333*33353036333830H program

      Business Response

      Date: 06/07/2024

      Thank you for bringing this customers concern to our attention. We apologize for our delayed response, as we were not aware of this inquiry until last week. A response has been sent directly to the customer to protect his information. Please know we are committed to serving our customers and take customer complaints very seriously. The customer has our direct contact information for further questions regarding this matter.   

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 30, 2018, I purchase a funeral plan insurance policy for my mother (*********************************) for which, I paid in full, a total of ******** to Great west Insurance Company a Wellabe company. The check was cleared from my bank account on October 04, 2018, I failed to ask them for the policy number and did not received a policy. On August 9, 2023, my mother passed away and was in need of the policy, to my surprise, I was told I did not have a policy. and was force to pay again for my mother's funeral. On September 20, 2023, I sent the company a copy of the cashed check and a copy of the bank statement as proof the the money was cleared from my account. I have yet to received a refund of the policy that was never issued. I would like assistance on getting a refund of the $********, since they claimed I did not have a policy with them. I would also like to see if I get get a refund of my other 3 policies I have with them. Policy#GP10065776 for ***********************, policy #GP1006577637 and policy #GP1006577653. I no longer wish to do business with them.Thank you for your time and efforts. copy of the clear and cashed check is uploaded.

      Business Response

      Date: 11/21/2023

      We have responded directly to ****************** regarding her concerns.  If you have any further questions or additional information you would like us to consider you may forward it to *************************************  

    • Initial Complaint

      Date:10/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7 September 2022 I cancelled my life insurance policy with great western insurance company. I was informed by the customer care caller that my surrender amount would be $66.20. I understand stand the word surrender to mean giving up something. I said ok to this offer, think that the cost of termination of this policy would be the $66.20 of the total accumulation of the year I paid on this policy. Had I been informed that surrender meant the same as the cash value, I would have kept the policy in good standings. I essentially have lost a total of $2,868.16 which was the premium amount of this policy. I am not wealthy and if I were, I would not willingly give up thousands of dollars this way. I am receiving a disability check and this money that I am loosing is hitting me hard. If there is any way you are able to assist me in obtaining my money I would greatly appreciate it. Thank you for your time and attention to this matter. *****************************

      Business Response

      Date: 11/02/2022

      We have responded directly to ******************** regarding her concerns.  

      Customer Answer

      Date: 11/02/2022

       
      Complaint: 18247629

      I am rejecting this response because:

      Sincerely,

      *****************************

      Customer Answer

      Date: 11/09/2022

      I am rejecting the decision of the insurance company because,the amount I would recafter canceling this policy wasn't explained to me. I asked several times to know the value of this policy and I didn't receive a clear response.  The calls are recorded so they should be able to provide you information of how the conversation played out. I will not sit aside and allow anyone to take this amount of money from me. I thank you in advance for your assistance. 

      Business Response

      Date: 11/21/2022

      We have responded directly to ******************** regarding her recent inquiry of November 9, 2022

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a policyholder of Great Western Insurance Company, I was charger four times the monthly fee in the amount of two hundred nineteen dollars and forty two cents as a direct draft from my checking account in June. My policy since establishing in November of 2021 has been sixty one dollars and twenty five cents paid monthly as recent as July 2022. I have been pushed around from person to person for three weeks straight, I'm told that the payments are reflected in their payment system and to provide my bank statement for investigation. I have done this twice, one rep said they did not receive which was confirmed to be with the company, another rep said the payment showed pending on my statement so they could not do anything, and the third said despite it showing cleared on the bank statement I would need to wait for the investigation to complete and to ask my bank for an account number of where the payment went. I have submitted documentation three times, called numerous times, was told that a supervisor would contact me twice, and I'm submitted online request for call backs and nothing. This error has caused my account to overdraft well over three hundred dollars and offsetting additional items. I need help with getting my refund and bank fees. No one at company seems to know how to fix this error.

      Business Response

      Date: 08/11/2022

      We have responded directly to ******************************* .

      Customer Answer

      Date: 08/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. I received the monies owed and not the *** fees associated with the error made on their behalf.

      Sincerely,

      ****************************************

    Wellabe, Inc is NOT a BBB Accredited Business.

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