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          Find a Location

          Principal Financial Group has 48 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePrincipal Financial Group

            Life Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            The BBB has received notice of a sweepstakes scam involving the illegal use of the Principal Financial Group logo and Principal Life Insurance Company name and address as the issuer of fraudulent checks.

            Contact Information

            711 High Street

            Des Moines, IA 50392-0001

            Visit Website
            (515) 247-5111

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            Customer Reviews

            1.04/5

            Average of 197 Customer Reviews

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            Customer Complaints

            375 complaints closed in last 3 years

            114 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1948

            Years in Business: 144

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers a wide variety of products and services: life insurance, health insurance, banking, investment opportunities, residential mortgages, and group benefits.

            Business Details

            This is a multi-location business.

            Find a Location

            Principal Financial Group has 48 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              711 High Street, Des Moines, IA 50392-0001
              BBB File Opened:
              1/1/1948
              Years in Business:
              144
              Business Started:
              7/1/1879
              Business Incorporated:
              7/11/1968
              Accredited Since:
              12/1/1948
              Type of Entity:
              Corporation
              Alternate Business Name
              • Principal Life Insurance Co
              • Principal Bank
              • Principal Global Investors
              Business Management
              • Randy Johnson
              • Eva Sweet, Vice President-Corporate Relations
              • Daniel Houston, President/CEO
              Contact Information

              Principal

              • Daniel Houston, President/CEO

              Customer Contact

              • Randy Johnson
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to buy life insurance

              Customer Complaints

              375 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/09/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I left my employer March 15th . Principal is fully aware of that and they gave me options regarding my 401 K plan . Their website would never provide these options if they showed I was still an active employee. On their website it says ach 2-3 business days . I elected to pay penalties and have them put my money on my checking account . That was well over a week ago . I have had several 401 k plans and I have never seen a plan administrator as horrible as Principal . I have called several times and their agents do not even know the reason for the delay . I start my new employer soon and if Principal is the administrator I will never contribute again regardless of the match . This entire experience has been horrible and oh btw still waiting for my money .
              Read More
              Read 374 More Complaints

              Customer Reviews

              197 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Ro P

              04/21/2024

              I retired from my job after 24 years, April ************************************************************* my 401 and only received a portion. After calling principal I was informed that the remainder of my funds were invested in a separate US property account and that those accounts are frozen due to poor market performance, since then I've only recipes a very small amount of my funds. I've contacted them several times only to be told this account is froze. In the meantime my invested value keeps declining? How can a froze account decrease?? I'm retired and no longer a plan participant, principal is holding my money hostage,ive demanded my funds so that I can do what I choose not principal.
              Read 196 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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              BBB Reports On

              BBB reports on known marketplace practices.

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