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ComplaintsforThe Des Moines Register
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Complaint Details
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Initial Complaint
01/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
5 years ago, I cancelled my subscription to the The Des Moines Register.and they promptly stopped delivery. Fast forward 5 years.I just happened to be looking at a bank account, for another charge, when I noticed a charge for $60 to the Des Moines Register. Not knowing what it was for, I checked a little further and found there had been a charge every month for as far back as it went.18 months. I called the paper and they said they would check into it and have someone call me back. After a week, nobody called, so I called back. Went through the whole story again.someone will call me back. Went through that one more time a week later. Now its been 6 weeks and no resolution. I called back today, and asked to speak to the supervisor. ******* seemed nice enough in the beginning. She listened to my story, then said they would refund 3 months of my payments, but I should have notified them each week I didnt receive the paper.and they had no record of me cancelling. I told her the the paper stopped coming immediately after I cancelled it..and the reason I didnt call was I wasnt expecting a paper.and a 3 month refund ($150) was not sufficient for the $2000 plus that they had taken directly out of my account. That is when ******* turned 100% B*TCH, and said that was all I could expect to get. I asked to speak to her supervisor, and she flatly refused to let me speak to anyone else. I left a message on the after hours switchboard, but if the rest of the Registers employees are anything like *******.I dont expect to hear anything.Business response
01/13/2022
The Des Moines Register regrets the frustration experienced by this customer. We spoke with them and provided an additional refund and direct contact information in case further assistance is required.Initial Complaint
11/09/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This newspaper subscription has been ongoing for MANY YEARS and in the past 2 years we have been over charged numerous times with no resolution, missing numerous deliveries with no resolution, promised "specials" regarding the montly cost only to double charged numerous times. Sat on hold for hours multiple times trying to resolve the subscription issues. Emails making promises from the company are never followed through on.It is impossible to remove my credit card or cancel without dealing directly with someone by phone or chat. At which time promises are made and not kept. This has resulted in the extention of the subscription by months because they have taken my credit card hostage. I have a transcript from the last chat that indicates a cancellation effective November 1, 2021. Today I see the pending charge for the subscription - and there has not been a delivery since October 31, 2021.I will be filing fraudulent activity with the credit card as well. I want a full refund and my credit card removed from their system. I want to see in writing what the Des Moines Register will do to rectify this gross misuse of my credit card and misrepresentation of services they have promised.
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Customer Complaints Summary
16 total complaints in the last 3 years.
2 complaints closed in the last 12 months.