Reviews

Review Details

• Review fromBurl T

  Date: 05/02/2025

  5 stars

  Burl T

  Date: 05/02/2025

  I have had two dealings with Birch Gold. The first was a straight cash purchase which went flawlessly. The second was a rollover of a portion of my **** Both times their representatives have been fantastic very patient with a financial novice, answering all questions and keeping in contact during and after the transactions. In reference to the rollover they handled all the paperwork. I am extremely pleased with Birch Gold and look forward to continued dealings with them. I highly recommend them to anyone interested in looking into precious metals.

  Birch Gold Group

  Date: 05/05/2025

  Hi ****,
  
  We couldnt be more thrilled to hear how pleased you are with your precious metals journey with us! Its rewarding to know our team delivered exceptional service and educational support that made your transactions so seamless. Helping our customers feel confident and informed throughout, no matter the level of experience is something we truly take pride in! Thank you so much for your feedback and recommendation. Please feel free to give us a ring if there is anything else we can assist you with. Your Birch Gold Group family is always here for you!

• Review fromNancy P

  Date: 04/30/2025

  5 stars

  Nancy P

  Date: 04/30/2025

  Birch Gold has been the best I ever experienced in customer service.from beginning to end as Ive transitioned accounts into their gold *** Birch Gold has made sure it was seamless and done correctly. They constantly follow up to make sure I am totally satisfied I am! Thank you ***** etal!

  Birch Gold Group

  Date: 05/05/2025

  Hi *****,
  
  Were overjoyed to hear how satisfied you are with your experience! Our team is dedicated to providing genuine, top-notch service and support to ensure you have a smooth transaction from start to finish. We are so grateful for your kind words and letting us know we met the **** with you! If we can be of any further assistance, please dont hesitate to reach out. We are always here for you!

• Review fromLori R

  Date: 04/29/2025

  5 stars

  Lori R

  Date: 04/29/2025

  I was pleasantly surprised how easy it was to roll over my 401K into gold and silver. Everyone at Birch Gold was professional, personable, and very knowledgeable during the process. I recommend giving them a call!

  Birch Gold Group

  Date: 05/01/2025

  Hi ****,

  
  We are absolutely thrilled to hear your experience was smooth and exceeded your expectations. Our team is all about making the purchase process simplified and stress-free while providing genuine care to our customers. Its great to know we accomplished that with you and are honored by your recommendation! Thank you for taking the time to share your feedback with us. We are always here for you, so please feel free to give us a ring if we can provide any further assistance!

• Review fromNathaniel H

  Date: 04/29/2025

  5 stars
  Every purchase I have made from Birch Gold has been efficient and accurate. The customer service is very helpful and quick to help resolve any questions you might have. If you are wondering where you can buy physical gold at a fair price near the market value (there is of course a small commission), take some time to call Birch Gold!

• Review fromMargaret H

  Date: 04/28/2025

  5 stars

  Margaret H

  Date: 04/28/2025

  Thanks Birch Gold. I appreciate the way you and your representatives handled the process of opening my *** metals account. It was seamless. Your explanation was clear and to the point. I'm sorry that I waited so long to get started.

  Birch Gold Group

  Date: 04/30/2025

  Hi ********,
  
  Were happy to hear your experience was streamlined, informative, and enjoyable for you! Its never too late to get started, and we are honored you chose us to assist you with your purchase. Our process is designed to offer a simplified and educational way for customers to invest in precious metals, so your feedback means a lot to us! Were grateful for the opportunity to serve you and encourage you to reach out if there is anything else we can assist you with.  

• Review fromJane L

  Date: 04/26/2025

  5 stars

  Jane L

  Date: 04/26/2025

  The representatives were thoroughly and called me according to our agreed upon time. Overall it was a great experience.

  Birch Gold Group

  Date: 04/29/2025

  Hi ****,
  
  Its fantastic to hear our team delivered exceptional service and support during your time with us! We aim to deliver the best customer experience so were delighted to know you valued our prompt and informative approach. If there is anything else we can do for you, please feel free to reach out! 

• Review fromJeff M

  Date: 04/26/2025

  5 stars

  Jeff M

  Date: 04/26/2025

  I contacted Birch Gold for help rolling over an old 401K to a precious metal **** I was nervous and had a lot of questions. It also took me a long time (months) to collect my information and get ready to make a decision. The Birch Gold representative was patient, knowledgeable, and seemed legitimately concerned with how I was feeling. He was willing to call back as many times and at what ever time that I needed.The experience was very pleasant and as stress free as this sort of thing an be, for a 1st time investor.

  Birch Gold Group

  Date: 04/28/2025

  Hi *******,
  
  Were delighted to hear our team helped make your first precious metals purchase as smooth and stress-free as possible! Its important to us that you receive genuine, quality support without pressure that works for your timeline. Your feedback is greatly appreciated because it lets us know we delivered the level of service we strive for. Thank you for entrusting us with your first precious metals purchase and we welcome to our Birch Gold Group family! If there is anything else we can assist you with, please dont hesitate to give us a call.

• Review fromRobert F

  Date: 04/25/2025

  5 stars
  I followed Birch Gold Group for years before diving in and working with them to build a Gold **** When I finally did reach out, I was provided with a wealth of resources and personalized guidance without any pressure. The team was patient with me for weeks as I weighed my options and when I was finally ready to move, they executed my asset purchase and facilitated my *** setup flawlessly, keeping me abreast of updates and ensuring that I understood the next steps until the process was finished. The guidance received in selecting precious metals and structuring my *** was top-notch--even as a gold bug, I learned an immense amount. I cannot recommend Birch highly enough--they will be a lifetime partner for my family as we continue to invest in humanity's greatest store of wealth.

• Review fromCharles K

  Date: 04/22/2025

  5 stars

  Charles K

  Date: 04/22/2025

  I was doing a rollover *** to a precious metals ***. Birch Gold was very helpful, patient and knowledgeable in the process and made it very seamless and easy.

  Birch Gold Group

  Date: 04/29/2025

  Hi *******,

  Your kind words are appreciated! Were very pleased to hear our team provided helpful, patient, and informative support that helped make the purchase process easy for you. Helping our customers navigate the precious metals world with ease is what we strive for! Please feel free to reach out if there is anything else we can assist you with. Your Birch Gold Group family is always here for you!

• Review fromKevin K

  Date: 04/21/2025

  5 stars
  First time investing in metals. I was impressed with the communication and follow up. My wife and I rolled over two annuities, and Birch handled all the transfer aspects of the transfer. I just needed to direct the other company with instructions. The metals sales team was great to work with and explained his recommendations on what and why to purchase. The fees were within what I found to be average investigating what company to use. Would recommend.