Reviews

This profile includes reviews for Optimum Real Estate Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Optimum Real Estate Management

  2270 Bell Ave Des Moines, IA 50321

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  Optimum Real Estate Management

  PO Box 71274 Clive, IA 50325-0274

Review Details

• Review fromBaiYu H

  Date: 03/18/2024

  1 star
  Would get 0 stars if possible. This company cares so much about money rather than caring for the property or it's residents.Living at the *************** and Manor. As soon as new management came in, the property has rapidly declined. Come to find out oh they are short staffed. Basically they bought and scooped up the property before they even had people to take care of the property. What a money grab.They do not care about the way the property grounds look nor do they care about helping residents with maintenance requests.Previous management handled both emergency and regular maintenance requests. With BH management (previous management), my requests would be taken care of that week. With this management, it was two weeks before I gave up and fixed it my **** self. What losers. And of course they get people to stop dropping trash on the property, or mow the lawn. But if they can get more money out of residents who leave trash outside their door for a day, they'll take all the money they can.

• Review fromBrandon M

  Date: 03/09/2024

  1 star
  Disrespectful and unprofessional. The managers working the offices at apartments are fine. But our apartment at Ingersol square has gone downhill since they took over but the worst is the management at Artisan. I tried to work with the regional manager *****. not only did it take constant follow *** and weeks to get any response when she did they were shorty and ignored almost everything asked. She would respond with something you didnt ask and act like it was an answer. She acted like you were too stupid to notice she was ignoring you When you pointed out that she ignores she would point to her responses that didnt answer your questions. When you point out why they didnt answer she acts like a child and ignores it all again. Supposedly, after I spoke with our direct office I was given another contact. Its been over a week and it still hasnt responded. This is on top of the excuses they constantly make for the how downhill amenities and cleanliness has gotten. Ive been told we know about it and have made changes only to see nothing change

• Review fromChris B

  Date: 06/20/2022

  1 star
  Have been living at property for last 7 years when artisan took over management 3 years ago. Property maintenance has been lacking trash everywhere. On a regular basis water is being turned off in different bulidings because the plumbing seems small issues as they come up and not the system as a whole. The pool which was closed during the pandemic worked intermittantly the following year and has not been opened this year and is just green mosquito breeding ground as of this time. They did not inform us that they would be charging for trash and water/sewer when they took over which had been part of our rent up until they took over. When our AC went out the end of May they had no replacement on hand and said replacements were on back order. When we a heat warning was placed on our area I had to call the office to see what they intended to do and they finally gave a ****btu portable ac unit to try and cool a 2 bedroom apartment. Just had office call me about us having a dog which has been a part of household and is my wife's *** (and the paperwork is on file for our apartment) since before they took over and I registered with the former manager for management company in their POOprints program for tracking dog waste on the property. Will be moving out beginning of August to a larger place and I am worried they will make every excuse to charge me more money/not give me security deposit back. I am definitely warning anyone I know about renting from properties run by this company.