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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company charged me $49.95 via PayPal without notice or warning. When I disputed the charge as unauthorized via PayPal, the denied the dispute. When I tried to e-mail the company to find out what this charge was for and cancel it, the e-mail came back as undeliverable. Upon research, I found this company works with magazine sub subscriptions. I have no, nor want any, magazine subscriptions. I have no way to contact this company to find out why they charged me $49.95, what is was fir or how to cancel the transaction to get my money back.
Business response
01/18/2022
We sincerely apologize for any inconvenience ****************** experienced regarding Entertainment Weekly.
Our records show notification was sent prior to the automatic renewal being processed.
A full refund is being processed. ****************** should allow up to five business days for the refund to appear in her account. the February 1, 2022 issue will be the last issue ****************** will receive.
Customer response
01/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
01/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled my Better Homes and Gardens magazine subscription. I have called, written, emailed and filled-out online forms to OPT-OUT of ALL FUTURE COMMUNICATIONS, be it solicitations, offers or other marketing materials but my requests have all been ignored.Business response
01/14/2022
We apologize for any inconvenience ************************** has experienced.
We have removed her from all mailing lists. She will need to allow thirty days for this to take effect.
Customer response
01/14/2022
Better Business Bureau:
I have reviewed the response and have tentatively accepted this resolution.However, I reserve the right to re-open the complaint or file a new one if the mailings continue after the stated time.
Sincerely,
*********************************Initial Complaint
01/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On October 15th I wrote a check to ************************ for ***** for 2 year subscription. On Oct. 19th my back received the cancelled check. I have phoned the several times because I have yet to receive an issue. I have also emailed them. When I call they say it's coming that week. Upon emailing they say theyre sorry and extending my subscription thru dec. 2023. When I still gave received any issue I emailed again. This time they say they havent a record of my payment. Nothing like this had ever been mentioned before. I do have the cancelled check. Now they want a copy of it front and back. They did endorse the check and have taken my money. I cant believe SL is this inept. Theyre bookkeeping alone should prove I have paid. I feel I'm getting the run around. Could you please assist me in bringing this matter to a close. It's not about the money, but about customer service and accountability. I do not feel I should have to pay for stamp and envelope to rectify their problem. Thank youBusiness response
01/06/2022
We apologize for any inconvenience **************** has experienced regarding Southern Living.
Our records show we received a payment of $15.00 on October 19, 2021. The subscription started with the November 2021 issue.
The November 2021 and December 2021 issues have been sent to:
******* M BRIGHT
144 WEATHERBY DR
************************************************Perhaps an apartment number or some other small but necessary instruction has been omitted. Please verify this information. If it is not correct, please notify us so we may adjust our records accordingly. If the information is correct, we suggest **************** do the following:
1. Ask the local postmaster the reason for the late or non-delivery of the issues.
2. Contact the United ********************* ****** at **************
3. Visit the **** website at www.****.com click on the **************** option at the top of the page.
The January/February 2022 issue should arrive no later than February 10, 2022.
We have extended for the issues **************** has missed as they are no longer available.
Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was a subscriber to **************** When that magazine ceased publication, I was automatically sent issues of Magnolia Journal in its place. I never requested these or subscribed to Magnolia journal. After a few months--I assume when my Saveur subscription would have expired--Magnolia sent me a **** in the mail for $20 for my "subscription." I contacted them through their customer service web form, explaining I had never actually subscribed and did not want the magazine, and asked them to cancel that $20 ****, but received no response. I got an e-mail requesting the $20. I replied to it explaining the situation again, and again requesting that the $20 **** be removed. I received two more physical bills for $20. I refuse to pay for a subscription I never requested and do not want, but the company is not responding to my requests for assistance.Business response
12/30/2021
We apologize for any inconvenience ******************** has experienced.
We have located a subscription listed as *************************.
The subscription that was transferred from Saveur has expired with the Winter 2021 issue.
As requested, the renewal order has been cancelled. Ms. ************** should disregard any further billing she may receive.
In addition, we have removed her name from our promotional list.Customer response
12/30/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
12/10/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid for a subscription on August 1, 2021, they cashed the check on Sept. 30, 2021 and I have yet to receive a magazine (Country Home).Business response
12/10/2021
We apologize for any inconvenience Ms. **** has experienced.
Country Home is published four times per year.
Our records show the order was processed June 23, 2021, and started with the Summer 2021 issue.
The subscription was then suspended awaiting payment. We received the payment on September 29, 2021, and delivery will resume with the Spring 2022 issue.
We are extending one issue for the Spring issue that Ms. **** did not receive. We are also sending the Winter 2021 issue to compensate for her inconvenience.
Initial Complaint
12/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have not received an issue of *************** since the November 1, *************************************************************** and has not updated the address, despite me calling Meredith Corporation numerous times last week to update the address, despite me trying to change the address on the People website, and despite numerous emails to ************************ Right now, you have my address listed as a *********, ** address. I contacted People and Meredith Corporation numerous times last week to update my address because I recently moved. The first Meredith Corporation employee with whom I spoke changed my address to a wrong address. The second Meredith Corporation employee with whom I spoke changed my address to the correct address, however, for reasons that make absolutely no sense, someone else at *************** changed my address back to the *********, ** address last week. Please update my address ASAP to:************************* *********************************************************************************************************** My next step will be to file a complaint against you with the ********* ********** of ************ Trade and Consumer Protection because you are engaging in fraudulent and deceptive trade practices by alleging you are mailing my subscription to me, when you haven't sent a single issue to me in over 6 weeks and when you repeatedly fail to change my address to my current address. **** has confirmed they have not received a single issue of *************** that has been addressed to me. You clearly do not intend to honor my subscription. In fact, the *************** website does not even have a way for me to report missing issues (that functionality was removed likely because I reported numerous issues were missing). I do not even have a way to report missing issues to get my subscription extended. I need my address updated ASAP and I need you to mail my *************** subscription to me at the correct address listed above.Customer response
12/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; provided, however, that if the December 27, 2021 issue is not received by me at the address I provided to Meredith Corporation, I will be constrained to take further action since the last issue I received from *************** was the November 1, 2021 issue.
Sincerely,
*************************Initial Complaint
11/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am trying to UNSUBSCRIBE from periodicals and emails. Every time I do, it just re-populates. Keep getting annoying emails from ******** Corp.Initial Complaint
08/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received an email yesterday telling me that my subscription to Magnolia Journal is set to be renewed, but I never subscribed to this magazine in the first place. The last four digits are the correct numbers of one of my cards, so I suspect they used my card from another magazine subscription. However, this is very deceptive business practice and I don't trust the links to cancel whatever membership they're claiming I purchased for fear of a phishing attack or incurring more charges I didn't agree to.Business response
10/05/2021
Business Response /* (1000, 5, 2021/08/31) */ We apologize for any inconvenience Ms. ******* has experienced regarding The Magnolia Journal. When Saveur ceased publication, the remaining issues were transferred to The Magnolia Journal. The Winter 2021 issue will be the last issue delivered. We have removed Ms. ******* from our promotional list and fur
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Get a QuoteCustomer Complaints Summary
109 total complaints in the last 3 years.
19 complaints closed in the last 12 months.