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Business Profile

Telemedicine

OpenLoop Health, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 98 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looked into this company for a program needed my credit card number to answer questions. I never signed up for this program. They have been charging me for the past 7 months @ ****** each month for a total of903.00. I would like to have them credit my card for the amount and stop charging me. I have notified my bank as well

    Business Response

    Date: 04/16/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the misunderstanding on the recurring charges. Im happy to inform you that a refund was processed today, April 16, 2025 for the amount of $903.00. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


    Customer Answer

    Date: 04/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for health insurance through Open Market (i.e. ************ I selected *************** as my insurance carrier. I never chose Open ******* credit card was charged twice on October 2, 2024, and April 2, 2025, for the amount of $645.08 each.When I tried to address the issue, Open Loop's website directed me to contact the ******* *************** representative, when contacted on the phone, informed me that according to their records, there is no Open Loop in my profile. She suggested I contact **** of AZ, which I did.**** representative, again, informed that they have no business relationship with Open Loop, and I am covered by **** only.I would like to respectfully seek BBB's assistance in this matter, and I would like Open Loop to reimburse me for the charges that were applied for an option I never chose.Thank you,Sincerely Yours,********* *********

    Business Response

    Date: 04/09/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring subscription fee. Im happy to inform you that a refund was processed today, April 9, 2025 for the amount of $1,182.65. This is the amount for 11/12 months of the subscription that you did not use - we can not refund the October subscription fee since you had a successful appointment and received a successful order from us. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OpenLoop Health has been charging me $40.95 a month for the last 4 months and not providing any service or any product. It's obviously a scam and this company should be shut down

    Business Response

    Date: 04/04/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges you have experienced. Im happy to inform you that a refund was processed today, April 4, 2025, for the amount of $163.80. Please allow *************************************************************** your account.

    Additionally, Ive submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize nor did I sign up for any services with Open Loop.I was charged on 2/13/2025 $229.00 and also On 01/06/2025 another $229.00 01/06/2025 $119.00

    Business Response

    Date: 04/04/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges here. Im happy to inform you that a refund was processed today, April 4, 2025, for the amount of $587.00. Please allow *************************************************************** your account.

    Additionally, Ive confirmed that you account is cancelled.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently looked at my debit card statement and noticed that I have been being charged $41.73 monthly since Sept. 3, 2024 until and still being charged. I spoke with my bank last night and they couldn't identify the company just that it's on a recurring charge and said I can come cancel my card but they can't refund for the months taken. I have no idea what company this is and I have no email or anything confirming any charges. I need my money back.

    Business Response

    Date: 04/09/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the miscommunication on the recurring charges. Im happy to inform you that a refund was processed today, April 9, 2025, for the amount of $292.11. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont know what this company is. To my knowledge I have never given them permission to charge my debit card. My statement says this is a recurring charge of $39.99. I have never received an invoice or any acknowledgement of what this is nor have I ever given permission for this payment.

    Business Response

    Date: 04/09/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the charges you have experienced. I have escalated this to our **** to take a look at your account and get back to me on how they will proceed. Please keep an eye on your email for a potential refund receipt email from us.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 19th, I have a charge of ****** on my chase ***** I did not purchase anything and don't know what this is about.

    Business Response

    Date: 04/02/2025

    Hello,

    Thank you for reaching out regarding your billing concern. 

    Unfortunately, I am not seeing a successful payment processed on our end. Can you please forward us a screenshot of your bank statement that shows the charge? Please also reply with the last 4 digits of the card that was used.

    Thank you and I look forward to your reply.

    Head of Patient Experience

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some weight loss medication from this company. I canceled subscription to this weight loss medication. They charged me two additional months after cancellation, but Idid not get sent any medication for these two months. Each month was $349. They refunded me one month. They still owe me $349. Since I no longer have an account with the credit card company that they charged this amount on without my authorization, they were saying that they needed a new credit card to refund me the money that they have agreed that he owe me the person who I was speakingto said that she cannot take that information. She no longer responds to my messages. Im not able to get a hold of anybody else who could me the money that they agree that they owe me. At this point, nobody will respond to any of my messages. I just want my money.

    Business Response

    Date: 04/02/2025

    Hello,

    Thank you for reaching out regarding your billing concerns. I sincerely apologize for any miscommunication regarding your cancellation request.

    Typically, without documentation of a cancellation request, charges are non-refundable as they are processed on a month-to-month basis. However, after reviewing your account, I see that there was no activity from your initial order until you requested your refund in January.

    With that in mind, Im happy to inform you that a refund of $349.00 was processed today, April 2, 2025. Please allow ***************************************************** your account.

    If you have any further questions, feel free to reach out.

    Additionally, I can confirm that your account is cancelled.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


    Customer Answer

    Date: 04/02/2025

     
    Complaint: 23128811

    I am rejecting this response because:

     

    they say that theyre crediting it to my account. I do not have an account with them any longer.

    As Ive told them multiple times, the credit card that they have on file is a credit card that I no longer have. Ive been trying to get this money for months.

    Ive sent multiple messages to them asking them to contact me so I can get my money back.

    They need to reach out to me so that I can give them information to get my money to me

    Sincerely,

    ******** *******

    Business Response

    Date: 04/03/2025

    ********,

    I understand that you may still have concerns, but I want to clarify that we have processed your refund as requested. You were refunded for a charge related to medication that was not received.

    For transparency, we do not issue paper checks. Our only refund method is through our billing platform, returning the funds to the original payment method. If you closed your card in the meantime, the funds should still be directed to your account, but it is imperative that you follow up with your bank for further assistance - not us.

    At this time, you have no outstanding charges with us. I have also attached an image of your most recent receipt as confirmation that your refund has been processed. Your account is fully settled.

    As previously mentioned, refunds typically take 5-10 business days to reflect in your account (This refund was processed yesterday). Allow time for the funds to appear.

    Wishing you the best moving forward.

    Head of Patient Experience

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apparently, I inadvertently signed up for some weight loss plan or something. I have tried calling the phone number I find online, but they can't tell me anything at all! I have received NOTHING from them. No service, no product. I do remember intending to try out this program, but then they wanted to have me consult with their doctor or specialist, and that's when I stopped the process. Or I thought I did! I am attaching the charges from my credit card. 4 x ***** = ******

    Business Response

    Date: 04/02/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for the recurring charges. Im happy to inform you that a refund was processed today, April 2, 2025, for the amount of $169.56. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


    Customer Answer

    Date: 04/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm have been charged $39 each month in Feb. and March showing as OPNLP* FUTUR D6. I do not know what this is and did not sign up for anything.

    Business Response

    Date: 04/02/2025

    Hello,

    Thank you for reaching out about your billing concerns. Ive reviewed your account and sincerely apologize for recurring charges. Im happy to inform you that a refund was processed today, April 2, 2025, for the amount of $78.00. Please allow *************************************************************** your account.

    Additionally, *** submitted a cancellation request on your behalf.

    We appreciate your patience and understanding as we work toward a resolution.

    Let me know if theres anything else I can assist you with.

    Head of Patient Experience


OpenLoop Health, Inc. is BBB Accredited.

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