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Find a Location

Capital City Motor Company has 1 locations, listed below.

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    Business ProfileforCapital City Motor Company

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    The company offers sales of used automobiles and light duty pick ups.

    Business Details

    Location of This Business
    2110 E University Ave, Des Moines, IA 50317-5253
    BBB File Opened:
    1/29/2008
    Years in Business:
    17
    Business Started:
    5/1/2007
    Business Incorporated:
    4/12/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • Clemons Used Car Co.
    Business Management
    • Joseph Clemons
    Contact Information

    Principal

    • Joseph Clemons
    Additional Contact Information

    Fax Numbers

    • (515) 261-7051
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I had given Capital City Motor Company permission to run my credit in the pursuit of a purchase of a new car. I was denied for credit. Approximately one week later, my husband had contacted them about the possibility of a joint application, at which time they did a hard credit inquiry again, without my permission. Additionally, the communication from their salesperson, ******, was hideous and unprofessional. I sent her a message stating she did not have my permission to run my credit again. She never responded to the message, nor did she ever follow-up with my husband regarding the finance application he had submitted.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Eriona B

    1 star

    08/04/2023

    Racial Discriminatory against African Americans and messed up my application on purpose even though I had everything approved through ************** I had literally $20000 in savings but that was to buy my home through a owner finance so I didnt want to use my saving I wanted to use my credit for my car they acted as if I didnt have the funds or the credit at first til I show my pre approval they ran my credit made lots of inquiries on my credit report took my information but didnt finish the application proof is in the process of the paperwork. I reached out to the manager named ****** even though he didnt do any better and told me **** said that one of our incomes was illegal and I told him Ill send him all of our information because nothing wasnt illegal at all. And confirmed he was wrong but they didnt continue in my application at all. They didnt tell me if I needed anything extra for the bank. Nothing they just quit working with us. *** tried calling all these months to reach a manager. Finally I had time to walk in and speak to. I guess a new manager name ******* he told me there was not much he can do about the issue at hand, but he told me to reach out to the owner son, which is ****** And see if I can find resolution. Well its been almost a week now and when I finally got a hold of ****** he sent me to *** the guy who miss handled my application in the first place. He was rude again told me that he doesnt know of any *** manager that used to work for them even though I have all the receipts showing I talk to him in the manager and sent the information pretty much theyre playing around. Theyre not trying to do anything about it even though they hurt my credit by putting an increase, they ran my credit which drops your score if you do that And on top of that they didnt finish my application and then they try to tell me do I need to put in a new application why would I put in another application with such a predatory discriminatory company?

    Local BBB

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