Water Purification Equipment
Rainsoft of Des Moines IncThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Rainsoft system was purchased and installed in November of 2021 after two visits to our house. Agreed upon price was for rainsoft water softening system, reverse osmosis system, and cleaning supplies. Items were to include 24 months 0% interest financing. Rainsoft was deceptive in its testing. Instead of testing my raw water, they tested the filtered water which was run through a kinetico sediment fiter and water softener. They then claimed to "fix it". They removed my kinetico sediment filter and water softener and ** system, and replaced with the purchased system. Current system does not adequately soften water and does not filter sediment (I was told I didnt need additional filtration, but came to find out that the reason my water didnt need the additional filtration is because they tested the FILTERED WATER. This system has permanently discolored my shower and appliances because the proper filter was removed and rainsofts system is inadequate to filter the water. Also, system was installed incorrectly first time with the drain line run to the floor, which caused significant water damage to my house. This was eventually reinstalled after many repeated calls, but did not receive compensation for my flooded freezer, dehumidifier, and damage to my belongings. . Then it turned out Rainsoft did not apply the interest free finance charge to my account, so it is accruing interest. It was also charged to the account months after it was authorized, which negatively impacted my credit usage, anticipated budget, etc. Rainsoft has caused harm to my house, appliances, belongings, and basement and has not properly treated my water. The only thing that works somewhat properly (to the best of my knowledge) is the ** system for the drinking water, although it comes through the line so slowly it is hard to fill a cup of water.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.