We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mens Clothing

Overland Sheepskin CO Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased a pair of Overland boots product number ***** for $395. I stopped in the Overland store in **********, **. They didn't carry the boots which is why I purchased them online. The saleswoman was friendly and professional. She offered to show me how to condition my boots using the Overland product sold in the store. Unfortunately, the product discolored my boots.Overland offers full refund or exchange for any reason. So I contacted them and arranged for a replacement pair to be sent. I paid for the replacement pair before sending back the originals. When the second pair arrived, they were obviously not in brand new, pristine condition.I called Overland to complain. Wasn't I supposed to receive a brand new pair? They were apologetic and blamed the Warehouse. They advised me to return the pair postpaid and I would receive a replacement. They assured me that the new pair (now the third pair) would be shipped as soon as they saw movement on my return. That didn't happen. I didn't receive this third pair until they processed my return. When received, this third pair was in worse condition than the second pair! They were scuffed dirty and gouged!I immediately called Overland again. The best they could do was apologize and offer a feund on this third pair. They also said if I wanted an exchange, they would send me photos of the boots they had on hand and I could pick out which I wished to receive. What? They totally missed the point, wasn't I supposed to receive brand new boots in exchange? Why did I need to see photos? The boots should be brand new!I spoke to a Manager and got the same runaround. At this point I could see they just didn't get it.This was the second exchange and each pair was is worse shape than the previous one. My original boots arrived in pristine shape and even though discolored, they are still the best of the bunch. I requested of the Manager a refund of my original purchase price just for the aggravation and nonsense.

    Business Response

    Date: 03/04/2025

    This customer has been refunded $395 on 3/4/25. Please let me know if any more information is needed.

    Customer Answer

    Date: 03/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Overland Sheepskin CO Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.