Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Conversion Kit from BattleHawk Armory. Upon first use, the product was defective, consistently jamming and failing to extract or cycle properly. I immediately contacted BattleHawk Armory to request a return or refund, as the product was not merchantable from the moment of first use.The company refused to honor the implied warranty of merchantability (UCC *****) and instead cited a no returns on used items policy. However, an internal store policy does not override consumer protection laws, which require that products be fit for their intended use at the time of sale.Despite multiple attempts to resolve the issue professionally, the company responded with dismissive and unprofessional remarks, refusing to address its legal obligations. Their representative stated, "That is between you and the manufacturer. End of discussion, do what you have to do," which is a clear refusal to engage in fair business practices.I first contacted BattleHawk Armory on the day of product use to report the defect and request a resolution. They immediately stated they do not accept returns on used products, even though the defect was apparent from first use and falls under implied warranty protection. I reiterated that their policy does not override consumer protection laws, but they refused to engage further, telling me to contact the manufacturer instead. My attempt to escalate the issue was met with hostility.BattleHawk Armorys refusal to honor implied warranties not only violates Uniform Commercial Code (UCC) regulations but also promotes deceptive trade practices that mislead consumers into accepting unlawful policies. Their approach appears to strong-arm buyers into forfeiting their legal rights rather than upholding their obligations.I am requesting either a full refund or a replacement unit that functions as advertised. If BattleHawk Armory continues to ignore consumer protection laws, I will escalate this complaint to the *** and Attorney General.

  Business Response

  Date: 03/14/2025

  Hi **** At checkout it is shown that we do not accept returns, we also do not warranty manufacturer products after they have been installed and used. Please contact **** for return/repair/replacement as they are the manufacturer and they will help on this.  Thank you

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a weapon light for a pistol through Battlehawk which they shipped through *****. ***** misdelivered the package to the wrong address and Battlehawk has refused to help file a claim even though they are technically the customer of ****** not me. Without them filing I cannot get a refund or new product and Battlehawk has refused to contact me regarding the order.

  Business Response

  Date: 02/13/2025

  When a package is scanned delivered BattleHawk Armory holds harmless and it is considered delivered, you will need to work with ***** on this.  This is made clear at checkout and signed with Terms and Conditions.
  

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22933656
  
  I am rejecting this response because:

  I have spoken to ***** numerous times and they have asserted that Battlehawk must be the party to file a claim as you were responsible for shipping. ***** cannot assist me as I am not their customer, you are. This is your responsibility.
  
  Sincerely,
  
  *** ****

  Business Response

  Date: 02/18/2025

  This package was scanned delivered to the customers address on 1/19/25 with ***** Tracking ************, per company policy and as agreed to at checkout this package is deemed delivered. Thank you

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firearm from battlehawk armory. In the description and pictures it showed it had a threaded barrel. I received the gun and it did not have the correct barrel I contacted them and they basically said theres nothing they can do. I sent them pictures and the serial number and all they had to say was thats wild because the one we have here has a threaded barrel Ive been ignored for over a week and it shows that they have no effort in crediting me or trying to resolve the issue. I now have to spend $300 to get the proper barrel it was supposed to come with

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday Nov 24th I purchased a firearm from their website. The next day I received an email telling me they needed my ffl to send a copy of their license. My *** sent their license to the email address listed in the email on Nov. 26th. It's been almost a week and I've received the same email requesting the ffl license twice more. I've reached out to the email address they provided for questions and had no response.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a rifle scope for $2,500 from your company. However, upon receiving the item, I discovered it was an open-box, blemished display model. At no point during the purchasing process was it indicated that I would be receiving a used or open-box item. I contacted the company via email and they confirmed the item was a display and open box. I immediately reached out to request a suitable remedy, but instead of addressing the issue directly, I was referred to the manufacturer. The company did offer a $100 gift card as compensation, but it has yet to be issued, and my recent attempts to follow up have gone unanswered.This experience has been disappointing, and I respectfully request a prompt resolution to this matter.

  Business Response

  Date: 10/29/2024

  I apologize ****, this was supposed to have been done weeks ago and was an oversight. I have issued a gift card as promised, thank you for your valued business. 

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on September 26, 2024 with Credova. Upon waiting ten days for an update on shipping, I had to reach out myself to see what was the status. I was told order never processed and that they never received anything from Credova from their end even with my contract order confirmation and credova themselves telling me they received it. After confusion and back and forth with the store and crediva I was ultimately told by billing extension on their line to cancel which he did. I was then told ** receive a cancellation email within a day. Its now October 9, 2024. Ive waited two days and contacted battle hawk armory again to check the status and they said its cancelled and no live contract exist in their system. I called credova to confirm if this was true but was told that battle hawk armory never sent any sort of information regarding a cancellation. I just want the cancellation to be sent to credova. The support is contradicting and does not update until you taken upon yourself. I just want the information to be sent out to credova and myself like they said they would do and cancelled.

  Business Response

  Date: 10/15/2024

  ***, We just accept ******* as a financing payment method, we otherwise have nothing to do with their processing/payment process/etc.  We get paid by ******* when a customer has a completed order.  We show the contract cancelled on our side. Please contact *********** for further support

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive the (6) of Winchester Ammo USA222502 USA ****** Rem 45 gr Jacketed Hollow Point (JHP) 40 Bx/ 10 Cs, UPC '************' on this order, money was charged to my credit card but product was not delivered even though it says it was. i have been unable to contact BattleHawk Armory thru any of their channels to resolve this issue, I would like either the product i paid for or the monies refunded for the price of the product i did not receive

  Business Response

  Date: 08/26/2024

  This was delivered via *** 1Z5582410309398906 Thank you

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firearm from battlehawk armory and was charged a different price than what's listed on their website I would like difference refunded.

  Business Response

  Date: 07/01/2024

  Hi Sir,

  In stock vs out stock pricing is different. You purchased this as advertised in stock at $199.99 which is the correct price it was advertised as. If it was still in stock it would be $199.99.

  thank you

  BattleHawk Armory

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stole my money and didn't stand by the shipping insurance you pay extra for. They drop ship these items. Even though I sent customer service proof with pictures that the order wasn't delivered to my house and it was someone else's. In the pictures, I provided below. I also showed my house per Zillow. You can see the package is to a completely different house than mine with the wooden deck. They did not refund me. *** said that BattleHawk needed to file a case, but they wouldn't. BattleHawk customer service stopped responding to me.

  Business Response

  Date: 05/06/2024

  This package was scanned delivered to the customers address on file per *** 1ZY85826YW19638706

  Thank You

  BattleHawk Armory
  

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21619308
  
  I am rejecting this response because: As you can see from the very first photo the order receipt, the Billing and Delivery address is *****************. The second picture is what that same address looks like per ******. The third picture I took of my front door with the porch (wooden floor) as you can see on Zillow. The 4th picture labeled other house, is where the package was actually delivered. Which you can see plain as day is not my house. It's a brown door and has concrete in front of it. It does not look anything like the actual service address. The owner is obviously not looking at any of the evidence. Or trying to provide any of his own because it would just validate my claim.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/08/2024

  This package was shipped and delivered to customers residence per *** scan.  Please see attached agreed upon terms and conditions signed at checkout, and please contact *** regarding any issues.

  Here: *************************************************
  

  PROOF OF DELIVERY
  Buyer and/or User of this site agrees to provide a safe and secure delivery point for their ordered items to be delivered. Buyer and/or User of this site acknowledges and agrees to accept the Delivered carrier status as legally binding proof of delivery in all instances. Buyer and/or User of this site acknowledges and agrees that battlehawkarmory.com (Hawkphin Sales LLC, dba/ BattleHawk Armory), its owners, assignees, or other responsible party are not responsible for porch pirates, or any other mishap whatever after delivery has been made by carrier. Buyer and/or User of this site agrees that all Optics orders may be shipped restricted delivery and the actual card holder may be required to display their ID and sign for delivery, failure to accept or comply will result in Order Cancellation and Buyer and/or User of this site will be responsible for the applicable Order Cancellation Fee and all other related charges and fees.

• Initial Complaint

  Date:02/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/24 placed order online, order number ******. Ordered firearm and firearm magazine which i admit i ordered wrong part number (MGMP1575BLK) but should of ordered part number (MAG570-BLK PMAG). Invoice #*****-4017107540. After finally finding a phone number which they do not show on their site i attempted for 3 days to call with no answer, finally on day 4 a real jerk answered the phone and acted like i was bothering him, explained my issue to him only to be told "your just stuck with it" and then was hung up on. Keep in mind this was the morning after i placed the order and it had not even shipped yet. So for the next few days sent email on site they give form for complaints which they dont even give you as it just gives you a "submit" button to try to resolve sent 2 emails and have heard nothing. Apparently once they get your money they don't care about you.

  Business Response

  Date: 02/14/2024

  Hi ***,

  We had punched this in to a distributor to ship, it was a $25 fee to cancel the order which is why we couldn't cancel this as it was more than ******* itself.  I do apologize for any tone or attitude on the phone.
  

  Thank you