We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Auto Parts

Gearhead Enterprises Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Auto Parts.

Complaints

This profile includes complaints for Gearhead Enterprises Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gearhead Enterprises Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered all these parts from this company. First off, i didnt receive the power steering rack. I asked them about it, and they sent me one. I realized i needed a manual rack, and asked to exchange it. They agreed to it, i sent back all the parts they said to send. Nothing on the kit fit right. They offered to send me the brake lines kit as well. So now, after paying $60 to ship the power steering rack ($200 part) back , and including a $50 check, i have not received the manual steering rack or the brake lines. This kit has been horrible. They are scamming lots of people.

      Business Response

      Date: 12/30/2024

      There was never any mention of parts not fitting or any other problems.  Just that this buyer ordered incorrectly - he changed his mind after the fact and wanted a different rack.  We agreed to trade out new parts for new parts with the buyer.  What we received was far from new parts -- it was an installed, mangled mess.  Pieces were missing, it was clearly used, and on top of that, the promised payment to facilitate the swap was not included.  The package was refused back to the buyer, so he now has everything that he originally ordered.  He got everything he paid for.  I wonder how many times he tries to run this scam on people?  Trade used parts for new?  And say, oh, the payment must have been lost in the mail?

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought an item from the **** website in June of 2024 which stated would fit my application. Was stated in ad that a previous buyer had returned item but that it was in perfect shape. Upon arrival I found item was in good shape but it would not fit the application stated ( I believe this is why it was returned the first time ). Attempts to make a return or exchange were made with seller thru multiple means, call - ************* All attempts ignored by seller. Attempted to go thru **** for assistance and was told they would not help with a buyers remorse case. As stated this is not remorse it is a case of selling under false description. Further investigation has led me to believe mine is not an isolated case so I am adding my complaint to a long list.

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The seller sent me a metric brake kit for my 1969 Pontiac ********* It is quite obvious that a car of that vintage would be SAE. They won't respond to my repeated emails.

    • Initial Complaint

      Date:03/08/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a front suspension and brake kit for a 1965 mustang for a rebuild for a custom vehicle that were doing I own a shop. We do this every day all day for the last 35 years.That was sent. Had multiple defective parts. Contacted the company multiple times with no response.Had to spend a total of 600+ dollars to get parts repaired that failed hours after installation After no response, file complaint with credit card company and of course they responded to that immediately. I still havent received any responses.Please understand that the parts provided for this vehicle were crucial safety items. Also steering brakes suspension.They will also be reported to the ****************************

      Business Response

      Date: 03/09/2024

      No information provided about how/when/where the kit they purchased this item.

      Customer Answer

      Date: 03/11/2024

       
      Complaint: 21406529

      I am rejecting this response because: ************ just responded to my credit card company and said that since I did not complain. Was it a certain amount of time that my complaint wasnt valid?

      The parts were charges last year on ***** You guys sold them to me outside of **** thats another violation. I just thought of that Ill be reporting you guys to **** for selling outside of *****
      I have credit card receipts. I have the credit card dispute response from you guys with my address with the exact kit I ordered.

      Thats not how it works when you build custom cars it takes years to build custom cars. In this case it took a year.

      And I guess you guys really dont get it do you this is never gonna stop on my end. You almost killed my kid with your defective parts that failed. 
      You guys are selling faulty, suspension and brake kits. 
      I will never stop ever until I die. 

      But you know what you Can you try to weasel out of it. This is not going to be a  Bad review on **** Google reviews better business reviews its nothing comparable what Im about to do Ive been in the car business for 20 years I dont manufacture parts so of course I still order parts. 

      I have another federal investigation open on your company as a Friday with the NHTSA. 

      Also, the ********** **************************** will be picking up the vehicle from my shop sometime this week

      But nothing else has to be done. I thank you the Better Business Bureau is always been a very reliable resource. If you look at the other complaints, theyre all the same. Everyone that complain about this company on the Better Business Bureau is the same thing.

      I have other agencies involved now Ive been in the automotive business for 20 years. I know everyone this place is going to get shut down. Not by me by the government agencies that regulates safety again this company is selling subpar critical system, car parts telling you to go pound sand or not answering the phone or not accident text also noted they lied to *********** I already contacted ***** and provided ***** with email. Correspondence text correspondence, phone call that was never answered or returned so when this company lied to my credit card company, I have the proof now they have the proof 

       


      Sincerely,

      *****************

    • Initial Complaint

      Date:06/08/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06 07 23 Hello BBB I am filing this compliant regarding purchase a service agreent ***** contract on 05 19 23 that did not sovle my issue after over 10 calls, Invoice ********* GEARHEAD USA open case ******** would like that refunded as well as other case. I am not satified with the service. would like a full refund $***** My complaint the router should continue to function for the purpose it was purchased for. I get bluffing and drop the internet.I confirmed with ******* it's not the internet but my router. I am requesting a replacement router and return for the service agreement fee related to NetGear Router Model R6250 S/N 3DKE817SA11E4. I understand it's out of warranty.thank you

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought from them off of **** and was unable to get them to resolve my returning them , the company claims to accept returns, I am very unhappy with ** trying to talk to them , no respect , no help to honor a policy advertised , very unethical,

    • Initial Complaint

      Date:10/10/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a specialty item, **** **** Quail radiator cap, on 9/25/22, under order number ****, I paid $62.97 To this day the company refuses to offer a refund, update or status of order.They are not responding to phone call, email, and/or texts.I want the item i paid for or a full refund.

    • Initial Complaint

      Date:08/25/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a power brake booster from this company on 8 18 22. The payment was immediately withdrawn from my bank account. I have not received a confirmation of the order nor shipping information. Now I have tried to contact the company for two days by email and by phone emails have went unanswered and now the phone has been disconnected.

    • Initial Complaint

      Date:06/23/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/05/2022, I ordered a set of ********* *********** headers for $1,500.00 from the gearhead enterprises/world website. On 04/08/2022 they withdrew the monies. The website stated **** days for shipping. On 04/15/2022, I emailed them requesting a tracking#, on 04/19/2022, I recieved a response stating that the manufacturer had contacted them and stated it would be 6-8 weeks for shipping. I have sent emails, texted, ********* and called them after the 6-8 weeks to get a tracking#, there phone number tells you to text or go to the website and send a email and they'll respond within ***** hours. As of 06-23-2022, I have not had reply from this company. After my concerns with the delay and response to my email regarding the delay, I checked with ********* Headers in calf. who said "if I ordered from them it would be 4-6 weeks for shipping." So I checked the web for reviews on Gearhead Enterprises (Wished I'd of checked before I ordered). I have made a formal complaint with the **** ************************ and am presently in touch with an attorney seeking action against Gearhead enterprises/world and any other allias names they use obtain justice from them sense they can not supply the product they advertise, or respond to a paying customer. PLEASE DO NOT USE THIS COMPANY OR ANY OF THEIR OTHER COMPANIES if you don't want the aggravation of dealing with a company who don't care about their customers and read all the other reviews on the web, I'm not the only person they have stiffed.

    Gearhead Enterprises Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.