Complaints

This profile includes complaints for ACT Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ACT Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ACT Inc.

  500 ACT Drive Iowa City, IA 52243-9003

• 

  ACT Inc.

  P O Box 168 Iowa City, IA 52243-0168

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son registered to take the ACT test given at *********************** in ****, ** on April 13, 2024. Due to medical conditions, he is provided with extended time (1.5X) and he was registered to take the test with these test accommodations. When he arrived to take the test, the ******* said he wasn't on the list for extended time and took the test without, finishing none of the sections. He had previously taken the test before with extended time, and was assured once approved he would be approved for additional testing. I am requesting a refund of $68 the cost of the test. I also wasted time and gas money traveling an hour each way for this test. I have contacted ACT, but got no help at all.

  Business Response

  Date: 04/16/2024

  To Whom It May ******************* is in response to the Better Business Bureau's notification to ACT, Inc.

  The customer has been informed of the email notification to contact ACT upon making the April registration as accommodations were pending.

  We show the email was opened though we were not contacted until after the test date.  Had we been contacted, a correction could have been made.

  As a one-time courtesy, the registration payment has been released for refund to the credit card of purchase.

  The customer now has a direct ************************ point should future issues arise.

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,

  ***

  ACT Customer Support

  Customer Answer

  Date: 04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a testing service, was unable to upload a photo ID due to an issue with the ACT website, then the ACT took the testing service away without telling me because I had not uploaded the photo by a certain date (even though their website was not functioning properly and it couldn't be done).

  Business Response

  Date: 04/12/2024

  To Whom It May ******************* is in response to the Better Business Bureau's notification to ACT, Inc.

  The customer has been informed of the four (4) photo upload reminders sent to the account email.

  An uploaded photo to the admission ticket is required as it is a test security measure.

  The registration cancellation notice was emailed on 04.06.2024; we show the only ACT contact on the evening of 04.11.2024.

  The account holder can reschedule with the customary fee.

  The customer now has a direct ************************ point should future issues arise.
  

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,

  ***

  Customer Support

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21566344
  
  I am rejecting this response because: The company's product did not work properly in the first place (the inability to upload a photo). I was forced to use a junk email account because prior to this incident, I could not use my regular email since that email was already associated with my older child's account. If ********************** were to look up my other email ********************* they would see that there were several phone calls and emails sent in order to try to fix this problem. The technology was clearly lacking since I should have been able to use the same email with both kids. Therefore there were clearly 2 major issues with ACT's product. They may have tried to contact me about uploading the photo but since this was a junk email account it went to spam. I  remembered to upload the photo because I wrote it on my calendar several days before the test. At no point did ACT tell me there was a specific due date. ACT was happy to take my money and not provide any services. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/26/2024

  To Whom It May ******************* is in response to the Better Business Bureaus notification to ACT, Inc.

  The April testing photo upload deadline was 11:59PM CT, Friday, April 5, 2024. Customers were informed by the website banner that MyACT will be down for planned maintenance on the following Saturday and Sunday.  No known website issues were recorded; our photo system, which tracks date and time, shows no upload attempt.

  When an examinee creates an ACT account, the website states the varied transactions completed through the online account.  The Information for Parents states:  ACT requires each test taker create their own account to register for tests.  Each account is required to have a distinct email for security purposes.  Required information to create an ACT account are the following:  Name on your photo ID; Email; Country;Password.  The account creator is informed the email address will be used to sign-in and ACT will send important test notifications.  There is a feature to create a free gmail address in the event the examinee has no email.  Additionally, the account creator checks the box preceding:  I understand that by creating an account, I agree to the ACT Terms & Conditions (*****************************************************), and I consent to the processing of my personally identifying information, including the collection, use, transfer and disclosure of information, as described in the ACT Privacy Policy (****************************************************************************************.)  

  The above-mentioned ACT Terms and Conditions, To use this site and ACT's products and services, you must agree to the terms shown below. 5:  When you create your Account, we will collect certain information from you. This information must be true identifying information about you. When you take certain actions on the System, we may collect additional information from you.If you do not provide accurate information when you create your Account, ********************** may suspend or terminate your access to the System.
  

  We show one email reply on 10.31.2024,to the email given in the complainants rejection.  The ACT response to an inquiry (wanting to add a child to an existing account for another child) began with: Please note that 2 persons cannot share an account. All testers are required to have their own account with their information. 
  

  We show one email on the account; this email was sent all notifications, including photo upload reminders.  The update notification preferences indicate email.  No parent email has been entered for notifications.

  The photo upload date and consequences for not uploading are stated immediately above the test dates admission ticket on the front page of the account holders ************************.  If the customer was verbally advised otherwise, ********************** regrets the misinformation.

  We show no verified contacts for this examinee / account holders account until April 11, 2024, 8:19PM CT, via phone.

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,

  ***
  ACT Customer Support

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint centers on what I perceive to be deceptive sales practices and a lack of transparency and customer support during the process of registering my daughter for the ACT test scheduled on April 13, 2024.Deceptive Sales Practices and Lack of Transparency: On February 16, 2024, I was in the process of registering my daughter for the ACT test. Upon completion of the registration, I was prompted to add additional study materials to my cart. Without adequate description, images, or versions of the books provided, I inadvertently purchased study materials that we already owned. This lack of information led to an unnecessary purchase, which I believe could have been avoided had ACT, provided detailed descriptions or images of the products at the point of sale.Difficulty in Obtaining Refunds: Upon receiving the materials on February 24, 2024, and realizing the duplication, I contacted ACT, on February 26, 2024, to request a refund. To my dismay, I discovered there were no clear disclaimers or policies stated at the point of sale or on their website indicating that these materials were non-refundable. This absence of information has resulted in a financial loss for us and highlights a significant issue in their sales process. There was no information on the sales invoice, nothing on their website, nor on their FAQ page that they are no refunds for books/materials that are unused and not opened. Customer Support and Resolution Efforts: The lack of clear return policies and difficulty in navigating their customer support system for a resolution further exacerbates the situation. Their website also didnt have any options to change the order once submitted. I am seeking a partial refund for the study materials purchased due to the lack of transparency and misleading sales tactics. They need to revise their sales practices to ensure clear and comprehensive information is provided to consumers at the point of sale, including explicit return and refund policies.

  Business Response

  Date: 02/26/2024

  To Whom it May ******************* is in response to the Better Business Bureaus notification to ACT, Inc.

  The customer has been reminded of the agreed to Terms and Conditions during the completed purchase process. 

  Additionally, the Terms and Conditions specifically state: ACT does not accept returns and does not issue refunds for this Product.

  Our records show successful delivery with date and time.

  The customer now has a direct ************************ point should future issues arise.

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,
  ***
  Customer Support

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21348561
  
  I am rejecting this response because: this false. Their Terms and Conditions do not populate when you are ordering and they are absent from the invoice and receipt. Their FAQs are also absent. 
  

  Ive received two emails both of which clinched false statements. The terms and conditions did not populate nor are they in the invoice or receipt you receive. There is no confirmation email linking the terms and conditions. They also lied saying I received the box on Thursday that is false. I received it Saturday. 
  

  they also went to look for my one son and attempted to show that I did not purchase books for him but I never once said which son and under which parent account the previous books were purchased. This is a display of lack of integrity. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/27/2024

  To Whom it May ******************* is in response to the Better Business Bureaus notification to ACT, Inc.

  We stand by our original response of no refund, no return.

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,

  ***
  Customer Support

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was scheudled to take ACT Feb 10 at ***********************. (As he had multiple times before). We purchased Dec 4 and printed our ticket with BTHS on the ticket (Attached). On testing day i noticed this ticket did not show his accomadation so i quickly printed a new one and sent him on his way. When he got to test, the ******* said his ticket showed ******************* testing Location. The location was changed by ACT and my son was sent one email, nothing in the mail or a phone call and we never received that email. This testing location was 6 hours away! So he is at the test center and there was nothing ACT was willing to do knowing this location made no sense and we were not aware and would not have been able to agree with that 6 hours away. Why would ACT change a test location first without better notification. We paid for this and this is where he has tested all along. Also, my son is a senior and this was his last oportunity before FSU put out their acceptance letters, we received the date we should hear is ****** My son has a 21 superscore and trying to get to 25 this test. After speaking with multiple people and 2 managers at act thhey would not allow him to have the test taken before the next avail in ****** The ******* at the school offered if ACT would give him a new ticket she could ******* on her own time at the national test center, knowing he cannot wait until April due to results pending from FSU. I finally had to agree to the new ticket for ***** becasue i have no other options. They would not refund me for this mishap nor take responsibility that this was their change and should not have happened. Now my child is potentially missing an opportunity for college. We requested for this test be avialable with the ACT board ******* since she offered and we be allowed to test at her earliest convenience so he can still get results in on time. They refused. Please assist! Name of the board ******* is ************************* ACT supervisor ***********************

  Business Response

  Date: 02/23/2024

  To Whom it May ******************* is in response to the Better Business Bureaus notification to ACT, Inc.

  The customer has been informed of the 12.28.2023 email notification noting the change in testing location.

  Our records show there was no subsequent contact until 02.10.2024.

  The next ACT testing opportunity will be 04.13.2024.

  The customer now has a direct ************************ point should future issues arise.

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,
  ***
  Customer Support

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my daughter up to take the ACT test in November of 2023. The test date was February 10, **** and we planned around this for months. The test site is a three hour drive from our home. We drove down and stayed in a hotel the night before. We showed up at 7:30 a.m. for the 8 a.m. test. At 10 a.m. I received a call that my daughter, nor any of the children there, could take the test because of a computer error that they had been trying to fix since 8 a.m. that morning. Unbeknownst to us, this was the first day of online testing and it didn't roll out as expected. I asked for my child to be given a paper test and was told she couldn't because we signed up for the online test. I called ACT multiple times to get information on a retake date. Was told a supervisor would call us back in ***** hours and I never got a return call. I then got an email on Thursday, February 15 that the test would be given on Saturday the 17th for paper. I called because this date didn't work for us being a holiday weekend. I was told it was the only date before April and I had to be there. So we cancelled everything and went. We arrived for the test on Saturday the 17th at 7:30 a.m. again after our long drive and another night in a hotel. Kids were already standing outside the doors, which were locked. It was 30 degrees outside. I was the only adult there. At 9 a.m. a janitor finally let us into the school and tried to call the principal to see what needed to be done. We all left at 10 a.m., nine students and me as the only adult that they were looking to for advice. Each child had a ticket with the correct time and location. The ACT office has no weekend contact and was closed Monday for Presidents Day. I called first things Tuesday and they have no record the test was ever cancelled or moved. They will not reschedule until April, but every kid in that school needs their test scores in March, that's why they were there for the retake. I've been hung up on and can't get a supervisor.

  Business Response

  Date: 02/20/2024

  To Whom it May ******************* is in response to the Better Business Bureaus notification to ACT, Inc.

  ACT greatly regrets the testing issues of 02.10.2024 and 02.17.2024.

  Another testing opportunity is being offered Saturday, 02.24.2024.

  The customer has been informed travel and lodging expenses are not compensated.

  The customer now has a direct ************************ point should future issues arise.

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,
  ***
  Customer Support

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21318830
  
  I am rejecting this response because the ACT did not follow their own protocols to cancel the test, placing 9 children without supervision and not providing the service we paid for. 

  A new test date was supplied for paper test, not the online test we paid for. I never agreed to a paper test for my child and find that it will result in inaccurate results as she has never taken a paper test before. 

  Sincerely,
  
  *******************************

  Business Response

  Date: 02/23/2024

  To Whom it May ******************* is in response to the Better Business Bureaus notification to ACT, Inc.

  After reviewing the circumstances of 02.17.2024, ACT has apologized through email and phone, re-scheduled another test date plus refunded the cost of the registration.

  The customer is thanked for their patience as we become as delivery proficient with National online testing as paper testing.

  The customer now has a direct ************************ point should future issues arise.

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,
  ***
  Customer Support

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACT.org stated to upload a picture to the website for what reason is unknown. Attempted on my phone and didnt know it wasnt accepted until it was cancelled. No reschedule or refund. Totally ridiculous. These young adults need this test for college and they know this. This is unacceptable to punish a student after testing was paid for.

  Business Response

  Date: 02/09/2024

  To Whom It May ******************* is in response to the Better Business Bureau's notification to ACT, Inc.

  The customer has been proved with a copy of the agreed to Terms and Conditions for testing, specifically Section 3 which addresses the photo requirement for test security.  Unfortunately, our system shows no date and time of attempted photo upload.

  As a courtesy, the February **** registration fee has been released for refund and should appear on the credit card of purchase within 15 days.

  The customer now has a direct ************************ point should future issues arise.

  Please let us know if we can provide any further information.  If no further information is needed, we would appreciate notice when the matter has been closed.

  Thank you,

  ***

  Customer Support

   

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) 10/21/23 - Registered my daughter, ************************* (ID #**********, for the 12/9/23 ACT.2) 10/31/23 - Received a promotion email from ACT with a **** offer for the December exam. **** Offer Details: "Students who pay to register for the December 2023 ACT will receive a credit that can be used to take another ACT test for free. The credit will be added to your MyACT account no later than December 18, 2023." Included in the *** section of the promotion: "Will I get credit if I already registered for the December 2023 ACT? Yes! If you have already registered for the December ACT, you will still receive the credit in your MyACT account no later than December 18, 2023, as long as it was a paid registration..."4) 1/2/23 - Signed in to register for the 12/10/24 exam. After reviewing her account and the cart, a credit for the **** offer was unavailable. I contacted ACT and spoke to customer service representative *****. She reviewed the account and indicated that the **** offer was not available to us because we registered before October 31st. I communicated that the *** section of the promotion material indicated that we would still receive the credit. She indicated that the guidance for her team was that we were ineligible. I requested to speak to a supervisor. After waiting on hold, I was told that a supervisor was not available and that someone would return my call. However, a timeframe was not provided. As of the date/time of this complaint, I have not received a return call.5) 1/3/23 - We registered **** for the February exam date so that she would not lose the spot at her preferred location and were charged $68.A copy of the screenshot from the promotional message as well as a date/time stamp is included in the attachments. I am requesting application of the credit so that I am refunded the $68. Further, ACT needs to honor its original commitment as outlined in its communications to all students who registered for the December exam before October 31st.

  Business Response

  Date: 01/04/2024

  To Whom it May ************************* is in response to the Better Business Bureaus notification to ACT, Inc.  

  The customer has been informed the **** discount will be honored.

  The customer now has a direct ************************ for any future issues.

  Please let us know if we can provide any further information.?If no further information is needed, we would appreciate notice when the matter has been closed. 

  Thank you, 

  ***

  ACT Customer Support

  Customer Answer

  Date: 01/05/2024

   
  Better Business Bureau:
  

  On January 5, ****, I received confirmation that the promotion had been applied to our February registration and a refund is being processed for the $68.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As indicated in my initial complaint, I believe that ACT should honor its original communication to all students who registered for the December exam before October 31st. I do not know whether ACT will follow through will this action - but they have resolved my personal issue.
  
  Sincerely,
  *****************************

• Initial Complaint

  Date:12/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a very urgent matter as the deadline for Regular Decision Applications are due on January first, and it is currently December 18th.My son took the ACT test on September 9th, but after months of waiting, he has yet to receive his score. We have called the ACT Support team a ton of times and he repeatedly checked my score to see if his score released yet, but to this day, no changes have been made. Every time we called, the customer service agent on the other end would just end up hanging up on us after saying "It's still pending" or "We are currently unable to help you." My son has prepared years in advance for the ACT. He has been deferred by the university of which he wishes to attend because he was unable to submit his score. I understand that his may just be a job for the ACT customer care team, but it decides my son's future. I know nothing and I cannot do anything. The worst part being that colleges need this score!

  Business Response

  Date: 12/19/2023

  To Whom it May ************************* is in response to the Better Business Bureaus notification to ACT, Inc.  

  The customer has been informed the only tested registration was for December 9, 2023.

  The December scores are now available in MyACT; an order can be placed to share scores with chosen recipients.
  
  The customer now has a direct ************************ for any future issues.

  Please let us know if we can provide any further information.?If no further information is needed, we would appreciate notice when the matter has been closed. 

  Thank you, 

  ***

  Customer Care

   

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, *****, took the ACT test on Saturday, December 9th. He was supposed to be able to add up to four colleges for free to receive his scores within five days of taking the test. When we went onto the site the following Monday, only two days later, the link to add colleges was grayed out. I looked all over to see if I was in the wrong spot and I was not.I hoped they would resolve it and checked back, but they never did. By the time I reached out to them they informed me it was too late and I would have to pay to have the scores sent.

  Business Response

  Date: 12/18/2023

  To Whom it May ************************* is in response to the Better Business Bureaus notification to ACT, Inc.  

  The customer has been ************************** and a one-time courtesy offered to sent December scores to up to four (4) recipients at no fee.
  
  The customer now has a direct ************************ for any future issues.

  Please let us know if we can provide any further information.?If no further information is needed, we would appreciate notice when the matter has been closed. 

  Thank you, 

  ***

  Customer Support

  Customer Answer

  Date: 12/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today the 7th of December 2023.You agency hung up the phone 12 times on 12 different occasions. Each time your agents were unhelpful. They made mistakes and were caught in fictions lies.

  Business Response

  Date: 12/12/2023

  To Whom it May ************************* is in response to the Better Business Bureaus notification to ACT, Inc.  

  The proper registration process when requesting accommodations has been outlined: school documentation is needed for ACT review and ACT approval before accommodations are granted.

  ACT made an exception for the student to test 12.09.2023, without accommodations.

  Prior phone contacts will be reviewed with any needed coaching provided and should further questions or concerns arise, a direct email contact is now available. 

  Please let us know if we can provide any further information.? If no further information is needed, we would appreciate notice when the matter has been closed. 
  

  Thank you, 

  ***

  Customer Support