We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Designers

Hardy Lawn Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    05/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We moved to our new home in Sept 24, '21. New sod had been laid about a week prior. I reached out to Hardy in Nov. '21 to purchase a shed. The total cost was $2,733.30. We were required to make a down payment of $960. This was paid and an invoice dated 12/9/2021 reflected our down pymt received and a balance of $1,773.30 due after delivery. We were told the same day that the projected time frame to build the shed and deliver it was 4 - 6 weeks. I did not follow up on the status of the shed until 2/19/2022, approximately 10 weeks after our last discussion about the shed. During this time there was no communication from Hardy about the shed. I emailed on 2/19, called the week of 2/21 and left a message then emailed again on 3/1. I finally received a response on 3/1 saying the email response was stuck in their outbox but the shed was ready. Delivery was scheduled for 3/9. The shed arrived pre built as expended on a flatbed pulled by a pick-up. Hardy uses a small skid loader to unload the sheds. *** and my husband agreed on the route *** would take through the yard. My husband thought the skid loader would be used to unload/place the shed. Instead the pick up truck and trailer were backed onto the sod and then the shed was attempted to be unloaded. The ground had already thawed. The truck and trailer did severe damage to the new sod. At the time (some snow still on the ground) my husband agreed to allow Hardy to "make it right". Never received any details on how they would do this. After the snow melted it was apparent that the damage was more extensive than we thought. We requested an estimate to repair it from the company who laid the sod and gave it to Hardy on 3/29. They indicated they would not pay for the repair but no details on how they would fix the yard. Emails were exchange on 4/4 then silence. I followed up on 4/25 with a revised estimate for the worst of the damage and gave 10 biz days to respond. As of today still no response.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

B-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 32

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2370 Naples Ave SW

Iowa City, IA 52240-7608

(319) 688-9482

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.