We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Cosmetic Sales

WAVE Medical Cosmetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Cosmetic Sales.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    03/07/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I placed an order some time the end of January. On 2/4/24 I received an email confirmation that my order was being processed. I ordered 2 bottles of Botox Facial Essence at a cost of $46.78. There policy is 100% refundable if un-opened and in the same shape as they shipped it with free shipping back to them. When I finally received the product on or about 2/23/24, I immediately emailed them asking to return it. I since purchased something else. They emailed me back saying I could return it, but only for a 20% credit. Then another email saying I would have to pay to return it to *****. I had no idea that it was coming from *****. I reminded them of their policy that is clearly marked 100% refundable with no shipping cost, but they won't refund me my money. The product is un-opened and in the same package as it was shipped to me. I informed them that I was reporting them to the BBB because they were not in compliance with their return policy. I would like some assistance in getting my money back. They seem like a sketchy company and in no way am I putting something on my face that they don't stand behind.Thank you.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

D+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1747 Patterson Fork Road

Monona, IA 52159

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.