We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

TV and Radio Dealers

Rowe Electronics Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV and Radio Dealers.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    05/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Purchased an electronic part from ****, which, when fitted was found to be defective (and was part of a faulty batch sent to the **).After contacting *******************, he agreed to send a replacement. Despite countless emails over the last three months nothing has arrived and now I receive no responses to my emails. Hi *****,Still no response, still no replacement part. Please advise ASAP as I will need to escalate if there is no movement. Thanks **** Sent from my iPhone Begin forwarded message:From: *************************** <********************>Date: 30 March 2024 at 13:40:15 GMT To: ******************* <********************************************>Subject: Re: Warranty Issue ?Resend as still no response ?Hi *****,Just following up. I dont appear to have received any response from my email dated 6th March (apart from your out of office reply).Has the replacement unit been shipped?Regards **** Sent from my iPhone On 6 Mar 2024, at 14:45, *************************** <********************> wrote:?Hi *****,Do you have an update?Thanks ************* from my iPhone On 29 Feb 2024, at 17:09, ******************* <********************************************> wrote:?Thank you, I will get things moving on this end. I wont need the front image. *********************** Rowe Electronics, ****************************************** ******************************************** www.****-electronics.com T: ************ image001.jpg From: *************************** <********************>Sent: Thursday, February 29, 2024 10:15 AM To: ******************* <********************************************>Subject: Warranty Issue Hi *****,Photo of back below.I can get you the plain front photo but not until the weekend.Contact number *************** Delivery address:*************************************************************************************************************************** Many thanks ************* from my iPhone NOTICE: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.image002.jpg

    Business response

    05/21/2024

     This product was purchased through a Dealer in the **. Rowe Electronics does not do business in the ** and does not conduct retail sales to Customers, but occasionally does work directly for technical support. Due to a known manufacturing issue with a defective serial number batch we offered to work directly with **************** even though the product was well beyond warranty terms. We are unsure why the Customer could not work with the original Retailer using conventional Warranty support protocol, nor do we know what the Retailer charged for the product, but the claim is in excess of MSRP. Warranty replacement does not include shipping and we are not liable for what the Customer paid for the product. We have been unable to respond in a timely manner to the incessant e-mail messages from *************** due to staffing issues and finally stopped trying. This situation needs to revert back to published warranty protocol and be returned to where it was purchased for a refund. (We will still honor the warranty exception) there it can be dealt with at a local level in the ** where it was sold. The Dealer can refund the Customer and we will happily refund the dealer. This is unfortunately an attempt at goodwill gone bad and we are remorseful. Direct interaction between end user and manufacturer can be difficult at best.

    Customer response

    05/22/2024

     
    Complaint: 21673194

    I am rejecting this response because:

    business clearly knew I was in the *** 
    Plus, the dealer in the ** (Its a bike thing), still has multiple units from the same faulty batch which **** have failed to resolve with them also - at some considerable cost.

     I would therefore like them to honour their pledge and send a new, fully functioning unit to me. 

    Sincerely,

    *********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

339 Hakes Dr

Norwalk, IA 50211

(515) 981-5504

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.