Business ProfileforFrontier Coop

On February 24, I placed a small order with Frontier Co-Op for a total charge of $36.69. The business committed to provide me with products of a usable quality in exchange for the money I paid them. The two items I ordered arrived in damaged condition. I sampled the tea and it was defective. I emailed their customer service and requested to send the products back for a refund. It is not unheard of for employees to steal from their employer by taking defective or expired products and selling them on the side, repackaging them in a bag with a falsified expiration date, batch number, or vendor lot number. All it takes is a few individuals working at the shipping department to put damaged items that were repackaged into the box mailed to a customer. The response from the business for my return request was defensive, implying that my product feedback was not realistic, because 1) their rigorous vendor compliance program, 2) incoming shipments are inspected, 3) their vendors are certified by a stringent third party, 4) their products are given a battery of tests including microbiological tests, organoleptic standards, and analytical chemistry tests.They did not follow their return policy as published on their website and refused the return. It seems that this company is perpetrating fraud by selling products that should have been thrown into the dumpster.