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Business Profile

Photographer

Cathryn Grace Photograhy LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In mid march I reached out to Cathryn Grace Photography to schedule my maternity/newborn photos. I scheduled my first photos for May 27th. I put a deposit down for 40% which is $220. I paid her on March 17th for the deposit with my Venmo card through square invoices. On May 9th, I contacted her to make sure I knew where we were doing my photos. She then asked me if I could reschedule because she was having to push other clients forward due to weather. I told her that was fine, and I am pretty flexible. I messaged her again Sunday June 4th to ask her if she had found a date to reschedule yet. She did not respond to me, so I messaged her again Tuesday June 6th. She still did not respond to me. I was getting anxious, so I tried to look up a phone number for her, and looked on her ******** page. I then saw a post from May 17th on her ******** page saying she would be on a remote island for a few months. I just saw this on 6/8/23. She did not tell me she would be out of the country. I am due August 7th to have my baby and cannot wait a few months to have my photos done. She is not responding to me and I need my money back so I can find a new photographer last minute now.She also told me my newborn photos would be in *******, **** in a studio that she hasn't worked at since November of 2022. I messaged *********** in hopes that they would know what was going on. They had no idea and suggested I leave a review on her page and dispute the charge since she will not be doing my photos. Cathryn is on a remote island somewhere, and I am 7 months pregnant. It would be impossible for her to provide me the service she was going to provide that I already paid 40% of.I am including photos of my messages with Cathryn, and the studio she claimed to work at telling me they do not work with her and haven't since 2022

Cathryn Grace Photograhy LLC is NOT a BBB Accredited Business.

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