Reviews

This profile includes reviews for Pella Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pella Corporation has 24 locations, listed below.

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  Pella Corporation

  102 Main Street Pella, IA 50219-2198

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  Pella Window and Door Showroom

  3622 Concord Pike Wilmington, DE 19803

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  Pella Windows & Doors, Inc.

  451 W Dussel Dr Maumee, OH 43537

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  Pella Window Store

  Decatur, IL 62526

  
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  Pella Window Store

  PO Box 3005 Champaign, IL 61826

  

Review Details

• Review fromVeronica L

  Date: 04/24/2025

  5 stars
  I been a Pellas corporation costumer for 18 years, now 2025 they've been working with my husband and I, all for the the best. ***** and all the crew, better than better Know I'm gonna need another door, and guess what ...Going to Pellas again T.K. ?? Cliente de la compaia de Pellas por 18 aos, ha sido un placer hacer negocio con ellos, desde el frente hasta entrega..Ha sido un placer y gracias por sus servicos...A ***** y ** equpo

• Review fromDale Y

  Date: 04/17/2025

  1 star
  Had a crack in a upper Sash of a double hung window. So I went on their online store, and ordered a replacement. The next day, I checked to see if it would fit my older series window, and it would not. They said no problem, they would cancel, and get me the right one. They needed information like sizes, etched serial number on glass, etc. I also ordered a seal for one of my doors. I said will that seal be sent or cancelled, they said order it again, because the whole ordered was cancelled. A few weeks later, 2 seals show up, then the Sash. I compared the Sash to the old one, and totally different. I called up, and that is when the problems began. They said I ordered 2 seals and could not be returned, and the Sash was rapidly produced, so I could not return that. What? one day, and you said it was cancelled? Then the one they sent was not complete, it was missing provisions for the cam locks. So I said, since I have to eat this Sash, I want it right, so I can sell it. So I tried to send back, so it could be completed, and they said it was right, and they would do nothing. I have never had such a problem with a large company before. So much money spent on windows and doors, and zero support afterwards. I would definitely go to a another manufacturer.

• Review fromAlicia B

  Date: 02/21/2025

  5 stars
  I love my pella windows. They were affordable, look nice, and came in a timely manner.

• Review fromMary A

  Date: 02/17/2025

  5 stars
  I just want to take a minute and congratulate Pella for having the best service personal possible. I just had the pleasure of having ***** and **** come to my home and replace the interior shades on my 18 year old beautiful Pella Window. I could not have asked for more professional or personable guys to visit my home. Thank you Pella..

• Review fromMichelle M

  Date: 02/10/2025

  1 star
  Bought a Pella sliding glass door and the it turned out to be warped from the factory. After paying thousands for the door, plus installation, all they offered for the piece of garbage door is $500.00.

• Review fromJP L

  Date: 11/21/2024

  1 star
  We received Pella marketing material in the mail in May of 2018 that advertised a warranty which covered "products and installation including labor for up to 10 years". We purchased 13 ********** less than five years, there were signs of installation issues evidenced by rotted siding around some of the windows. We hired a contractor in May of 2021 and again in January of 2024 to do repairs on our siding. Because the damage was significant, we contacted Pella. On February 20th, two Pella representatives performed a cursory inspection but shared that unless the wood siding on the home was removed, they would not be able to inspect the damage thoroughly. They did find that the caulk applied on the outside of the trim was subpar relative to industry standards. They also acknowledged that the flashing did not always overlap the Tyvek. We took their advice and in April removed the rest of the siding on our home and invited Pella back to inspect the damage. This time we received no response from the two individuals that performed the original inspection. We reached out to Pella customer service and learned that in a report summary prepared by the two installers, the caulk around the windows had gaps between the cedar siding and the azek board and caulking should have been checked regularly and it was determined that neither windows nor installation were the cause of the damage to the house. This conclusion was determined without ever seeing the full extent of the damage, the faulty installation present, or consulting with us on our maintenance schedule. In additional correspondence with Pella customer service representative, ****** ****** wrote, Pella Corporation does not provide installation services and therefore does not warrant installation services. This a direct contradiction to the marketing material and our contract.

• Review fromIDA P

  Date: 11/21/2024

  1 star
  I am extremely upset and disheartened by the treatment I have received from the representatives of this company. I signed a contract for a new door, only to later discover that I was being charged $6,300 for a standard-sized doorsmaller than the size I actually need. This issue only came to light after a representative was sent out to measure the door.Within 24 hours of signing the contract, I stated my intent to cancel and sent an email to the appropriate parties listed on the contract for cancellations. I also reached out to the representative who sold me the door to inform him of my decision to cancel. His only response was ok. When I requested his managers contact information, he repeatedly ignored me until I sent multiple messages. Eventually, a managerwhose name I believe is Mattcalled me once, but I was unable to answer as I was at work. When my husband and I tried calling him back, he never returned the call. The representative I worked with was ***** ***. I followed up with another message expressing how disgraceful their behavior was, yet I still have not received a response about when my refund will be issued. The deposit was $3,195, and now I am left having to dispute the charge through **** while also dealing with Pellas lack of response. I even called Pella directly, but they offered no help and no clear direction on what steps I could take.

• Review fromSonia L

  Date: 10/27/2024

  1 star
  Not the company to go with .This is worst experience. My windows were supposed to be installed August 5, 2024 . They had the wrong material . Charge so much to bring homedepot window trimming . They said material will get in 2 months later. October 5th next finish date and still didnt have the material to finish the job . It is October 25 they get her and still dont have the materials to finish the job . The customer service ***** . No good communication and no quality control . They added metal flashing with vinyl windows its been 2 weeks and it look horrible.

• Review fromAshlie G

  Date: 10/17/2024

  1 star
  Pella has no quality control. I purchased Pella Reserve windows, a sliding door, and a door for $77,759.20 a total of (34) items. These items are poorly made and have butyl ooze all over the place and mechanisms don't operate properly. Others have no butyl at all making them not sealed properly. The inside grids rattle. I am having major issues with the arched foyer window which has no grid bumpers and the grid is floating between the glass causing it to rattle excessively when we open and close the door, walk up the stairs, and even shut the 2nd floor bedroom doors. I have been in discussion with my Pella ***resentatives who are ***lacing some sashes, but not all. They said Pella is standing by their product for the arched window with the rattling grid and will not do anything for the issue even though other customers are having the same issues. Even my *** agrees that the rattling should be corrected and that Pella is in the wrong. I have also had (2) bay windows in which they had the wrong dimensions. They had to cut (1) jamb extension back and add (1) makeshift jamb extension to the other window because they did not want to ***lace the windows. I have interior black stain, their service team painted the windows with a shiny paint that does not match the stain. It has been nothing but a headache and horrible quality since I signed the agreement on 3/15/2024. Pella has no quality control & stands behind their horrible products in which they know they have issues with. Their prices are not worth the poor quality you receive. I am embarrassed to use this company and they should be embarrassed of their products.

• Review fromJOHN F

  Date: 10/02/2024

  1 star
  Pella are not standing by their value proposition and have provided us a set of premium sliding doors with an internal blind system that does not operate. We have been relentlessly working at this for more than a year with no success; so many PELLA service calls without any resolution. Their own engineers and technical people also agree there is a problem they can not resolve,so they have left the problem with us to manage. One solution they have offered is, for us to actually pay more money ($2500) to cover their issue by buying a solution that is not suitable for our home. Absolutely unacceptable and we will never be buying their products again. Please connect with me if you would like an explanation of the exact issues. thank you ****