Reviews

This profile includes reviews for WireOne's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WireOne

  1425 Metro East Drive #102 Pleasant Hill, IA 50327

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  WireOne

  5161 Maple Dr STE 3 Pleasant Hill, IA 50327-8454

Review Details

• Review frombrenda l

  Date: 11/13/2024

  1 star

  brenda l

  Date: 11/13/2024

  sorry and unreliable they set up a generac at our home. well the first set of electricians half a** wired it up then wired it up wrong then ****** came out and made the repairs and he also screwed it up so a certified generac came out and so fixed something else said that he could manually set it i told him $28.000 says it needs to be fixed. so another generac tech came out said it was not wired right said the new generac needed a new control panel why why why????? dont ever **** this company i wish that thy would come pick up this sorry generator and refund our money this is a scam *********

  WireOne

  Date: 11/26/2024

  Hello ******:

  We are scheduled to have put in a controller and I think you are all set and everything is up and running.  ******************* Team has said this is your third negative review, but we have met all of your needs and as of last week you had not even paid for the service.  I do hope all is taken care of as if today.  If you do need help, please contact us anytime and we will do all we can to ensure this Generac generator works when you need it.  We stand by our commitment to excellence and ensuring this community is well cared for.

• Review fromBeverly S

  Date: 04/18/2024

  5 stars

  Beverly S

  Date: 04/18/2024

  I as surprised to see all the negative reviews. I had Wiremen install an in-home generator and they discovered they needed a different breaker as my breaker box was an outdated one, They searched for weeks to find the right one and got me up and running. I was very satisfied with the electrician that did the work. He came on time, was knowledgable, friendly and explained things to me. I would recommend Wireone to anyone that asked me. ******************

  WireOne

  Date: 06/24/2024

  Thank you, *******. I think the ****** Reviews we have are a better reflection of our typical service. We are so honored you took the time to add a positive one here in BBB. Thank you and know we love serving this community.

• Review fromKelsie S

  Date: 03/28/2024

  1 star

  Kelsie S

  Date: 03/28/2024

  We had a light wired wrong and blew a fuse. Electrician came and replaced the fuse but didnt correct the light (was wired using a switch loop). He then said it was bad breaker box and a fire hazard and tried to get us to sign a $13,000 job with the fear of a fire. Had 3 other electricians come from different companies for a second, third, and fourth opinion and they all disagreed with Wire One opinion.

  WireOne

  Date: 07/08/2024

  Thank you for allowing us to serve your home.  We gave our professional opinion and even though it did not match others, we stand by our work.  I do hope we can earn your trust and confidence again in the future.  

• Review fromMatt R

  Date: 02/27/2024

  1 star

  Matt R

  Date: 02/27/2024

  I had Wire One come out on two occasions to provide quotes for two separate jobs. On both occasions the employees were kind and courteous. Once we were done going over what the jobs were they spent 30 minutes on their iPad working up the quote. Mind you they charge for quotes unlike any other contractor Ive used. They provide three quotes and waste your time explaining the first two which are always way over what you asked them to do. Of course these first two options are extremely expensive. After they finally get to quoting you what you asked them to do in the first place they always do a hard ask for the sale which is fine. The problem is their bids are always twice if not three times as expensive as their local competitors. When you ask them why they are so expensive they say the same lines every time their employees are professional, licensed, insured, and uniformed electricians they insinuate that no other electricians in the area are licensed, insured, and professional. The cheapest quote I received from them was over double what two other local electricians quoted. Oh, and the other guys quotes were free. I would stay away from this company!

  WireOne

  Date: 03/27/2024

  It is true that we often see a discrepency in our rates and others in our community.  But, we have not found that to be true of companies that compare to us in licensing, professionalism, and having Technicans who are drug tested.  I am sure you will find the price point you are looking for and I do hope you receive safe expertise.  Thank you for sharing your experience.  

• Review fromDianne C

  Date: 02/05/2024

  1 star

  Dianne C

  Date: 02/05/2024

  I have requested paper receipts several times, I still have not received paper recipes. Billing is deceptive. They do not have set prices for anything and they charge to come out (service call) to tell you how much they charge. I got an email copy I cannot read or file in my records. Electrician said "all work guaranteed, no charge to correct" at time of installation. They do not tell you there is a charge just for them to come out until they come out.. They waived fee for 1st visit (this time). I had two smoke detectors installed (batteries were in the smoke detectors installed in factory). I asked the electrification to test the battery's, he said they had a 10 yr warranty (I assumed he either could not test them or he did). two wks later the alarm sounded, he wanted a $69 service call to change the batteries. I was told on the phone service call would be $39 and that is what I paid.This business has a local area code but they are not owned by a local company, their home office is out of the state and they are a national company.

  WireOne

  Date: 03/27/2024

  We work hard to provide a fair and honest price to keep this community safe.  The other prices you found do not take many aspects of our profession into account.  It is possible to hire "***** in a truck" but he will not be licensed, and your home will be at risk.  Please choose carefully and know we are here if you need us.  We are a locally owned franchisee.

• Review fromHeather S

  Date: 01/25/2024

  1 star

  Heather S

  Date: 01/25/2024

  I called 2 days ago to schedule an electrician to come do something simple such as tighten up the outlets on the walls. Plugs don’t fit securely. I was at first impressed that they could come 2 days later. I seemed a bit skeptical because I could get in so quickly. Most times, specialists are booked up a few weeks. We were told the tech would be here from 1-4 today. We skipped our plans to be home all day. I called the office at 1:15 to see if she knew when he would be here. Her answer was, “he’s just finishing up a job before yours. Then he is heading there. He will text you 30 minutes ahead of time.” Then I wondered how does she know he’s almost done? She didn’t call him. Was this just an excuse to get me off her back? Still nobody was her at 2:45. The service rep then texted me, “ Hi! Hannah here with Wireone. Unfortunately, the technician that was scheduled to come today is on an emergency call that is taking much longer than expected. I do apologize. Would you be available tomorrow?” I was very put off with this. Like there’s no other techs working for you? My job isn’t important? Emergency! Why does everyone always have an “emergency”? If it was that bad of a situation at this other location, why did she tell me he was finishing up? Possibly it was an easy way to say he wanted to go home early? If a customer is inconvenienced, then I say they should get a discount. I decided to read evaluations from past customers and I am shocked that many had similar occurrences. I do not want a simple job to turn into one that costs thousands of dollars because they find this or that wrong. I also should’ve seen it coming when I was told the service fee was only $39. Is this a “you get what you pay for scenario”? Also, the answering service said, “you will talk to the friendliest service Edson ever.” Something like that. The girl that answered the call seemed much less than enthused to be there. If you want a friendly phone rep, then hire one.

  WireOne

  Date: 03/27/2024

  We are sorry we were not able to attend to you home as scheduled.  I looked into the circumstances, and we are always trying to improve our operations.  I do hope we can earn your trust and confidence again in the future.

• Review fromDave E

  Date: 01/23/2024

  2 stars

  Dave E

  Date: 01/23/2024

  Having my home wired for my portable generator, had 2 different techs come out with 2 different plans for the job, both tech were good at explaining the job but prefer the first one but the second tech said it won't work, maybe need a third opinion, tried to contact the company but no response

  WireOne

  Date: 03/27/2024

  I do hope we were able to connect with you well.  Thanks.

• Review fromBen R

  Date: 12/28/2023

  5 stars

  Ben R

  Date: 12/28/2023

  I am, honestly, baffled by all of these negative reviews. My experience with the folks at WireOne was fantastic. The electricians were competent and professional, and did a great job. The price was 1/3 of what the "competition" had given us for an estimate. I could not be more pleased with the quality of service that I received from WireOne.

  WireOne

  Date: 03/27/2024

  Thank you for your trust and confidence.  We are working through the others and are confident that we can help the others find the same experience that you had.

• Review fromErnando M

  Date: 12/06/2023

  1 star

  Ernando M

  Date: 12/06/2023

  total scam. I had called wireone for another estimate on updating my current breaker panel.the lady on the phone that set up the appointment said that there would be a service fee of $70 upon accepting the repair estimate. the day of the appointment, the tech was 2 hours late. the estimate the tech came back with is $15,600. which is outrageous! then proceeded to tell me he need the $70 for the estimate. the company I had do the prior estimate was only $3400 for the exact same work. i do not recommend them even in the more critical situations.

  WireOne

  Date: 12/14/2023

  Good afternoon Mr. *******.  We are completely dedicated to excellence and offer 100% satisfaction guaranteed.  Please contact the office and allow us to do all we can to ensure you are satisfied.  We offered four different solutions ranging from $3,100 to the $15,600.  I am sure, with some time and further explanation, we can find a solution that fits your budget.  Keeping your family safe is the upmost importance, so please, if you don't choose WireOne, ensure the person is licensed as we are.  We look forward to speaking with you and we thank you for letting us know.

• Review fromMary N

  Date: 10/11/2023

  3 stars

  Mary N

  Date: 10/11/2023

  Tech was fine. First cost was way overpriced. He did ******* it down. Just wasn't comfortable with them and decided not to use them.

  WireOne

  Date: 03/27/2024

  I am sorry we were not able to earn your trust and confidence.