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Complaint Details
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Initial Complaint
09/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We purchased an *** device and child sized pads from ***Land on June 6, 2024. The child-sized pads shipped immediately with a tracking number, and we received that item. The *** device itself never shipped. I attempted to contact customer service both via email and via text which is what the website suggests. I never got a response back. I eventually was able to track down a name attached to this company, and I emailed him directly twice with the only response being "I'll check it out for you". Eventually he got back to us with an alternative order idea due to a manufacturing issue, but never followed up on how we could make that adjustment. I finally got a reply via text that indicated the item would ship that week, but it's now been two weeks past that date with no shipment. We have started a credit card dispute, but we would really just prefer a refund.
Business response
09/07/2024
As we stated the item is still not available therefore we are unable to ship it. you have already disputed the charge, and the funds have been withdrawn to your card so there is no refund to issue. I'm sorry but we have no control over manufacturer supply chains.Customer response
09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the information contained within this response is misleading. The issue was not solely manufacturing delay, but a lack of timely and adequate communication by the business. In fact, the last message we got from the business was not regarding a manufacturing delay, but instead was a statement saying the item was scheduled to ship to us that week. We never received that item. We also received our money from the credit card company itself, not from the company.
Sincerely,
*****************************Initial Complaint
09/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I ordered a battery and pads for my Church and received order confirmation and email stating order was complete but I've received no shipping information and get no response from multiple text to companyBusiness response
09/07/2024
Im sorry we3 did not meet your expectations but I'm not sure we or anyone else could have performed any better than what we did considering the order was placed after hours and delivered via fed ex with photo proof within 5 business days which included a long holiday weekend.Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The order was placed and confirmed June 14, 2024. The order number is ******. Still have yet to receive it. I tried to Sign In on the website and Im unable to at the lock in the upper right corner of the page.Business response
09/07/2024
I'm sorry for your issues, the email we have for the order is not the one listed here today, I'm not sure what you are trying to log into as we do not store customer information and do not have a login on our site. It does appear your order was returned to our warehouse but will absolutely ship it back out to the address on file.Initial Complaint
08/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a Powerheart AED battery for a youth football team on August 14, 2024. I have yet to receive the product, and the team is playing without the unit. The company's only contact is via text to a number on their site. No email, no call center. I just want my battery!!Business response
09/07/2024
We did respond to your message and since the lower cost battery that you ordered was still on backorder, we upgraded you to the *** battery that was significantly more at no cost and per Fed ex tracking has been delivered. Please let us know if the replacement has not arrived.Initial Complaint
08/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My order from AEDLand.com was placed on July 23, 2024 and a confirmation email was received. On July 24 a second email was sent stating the order had been complete. I have had zero contact or response from the company since then and my item has never arrived. I have been locked out of my account and can not log in to check the status of my order. I have sent several requests to reset my password and attempt to regain access to the site, yet I do not get a password reset link. I have tried the text feature they offer to contact them and that has not worked. I would like to know the status of the order and if it can not be fulfilled I would appreciate a refund.Business response
08/06/2024
This order has already been delivered via UPS 1ZA822R00355189215 and signed for by a person Named ******. I'm not sure what you're trying to log into as our website does not offer the ability sign in or create an account all shoppers check out as guests. We do this so there is no customers information stored for security reasons. Please reach out us Via text as the website states and we generally reply within that business day.Customer response
08/07/2024
Complaint: 22099327
I would simply like to communicate my response in hopes that it alleviates any problems for customers including myself in the future.
The order was delivered yesterday after the initial complaint was filed to BBB. There is in fact an icon at the top right of the businesses website that looks like a lock which brings the customer to a "My Account" login page. This is where the failed log in attempts come from. In addition, this situation could have been completely avoided if there were some better communication from the business on when the item was shipped and a tracking number provided. I apologize for the inconvenience and the misunderstanding on my part.
Sincerely,
*******************Initial Complaint
07/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed 3 orders for replacement AED batteries and pads through the AEDland website and none of the orders ever arrived. I received emails stating the orders are complete but clearly that is not the case. Order #****** on July 9th for a battery, order #****** on July 12th for 4 batteries and order #****** on July 12th for 2 pads. When I go to the website looking for help, there is only a number to text. I texted it and got no response. The emails don't have confirmation information listed either. I really didn't think a company would scam people needing life saving medical equipment but here we are. Shame on me for making multiple orders. Disappointing that we're out more than $1000 and still don't have the equipment we need to run our AED's. Sad day.Business response
08/01/2024
131391 and ****** was delivered via *** tracking number 1ZA822R00355639078. order ****** was delivered separately via Fed ex 406854341617
Customer response
08/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order # ****** Placed the order on 3/5/24. Went to go look for an update on the website and/or contact to find out if product has shipped or when we can expect this to arrive. When attempting to login, I am locked out of the website and cannot find out any additional info.This needs to be resolved ASAP!I need to either have an update with a tracking number or have this business refund my money.Business response
03/12/2024
I'm sorry but I'm not sure what you are trying to log into to check the status of your order as we do not have customer log ins or store customer information on our site for security purposes. I did check in on the status of your order and it is scheduled to ship either tomorrow or the next day and you will receive tracking info to your email on the order form.Customer response
03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
[Order #******] (January 27, ****) Cardiac Science PowerHeart G5 Battery XBTAED001A Replacement QTY 2pcs Amount USD460 I have not heard from this company to date. No shipping updates No explanation. I tried calling several times, but no one answers. i request for shipping update or a full refundBusiness response
02/15/2024
This item was shipped and delivered via *** tracking number 1ZY566250324380303Customer response
02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
11/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 11/28/23, I placed an order for 2 Powerheart AED G3 9146-302 re-celled batteries from AEDLand.com for $336. After multiple failed attempts to speak to the seller to ask for shipping info, I found that the contact number provided ************ is just a voicemail inbox and that they did not provide an active email contact. Their website states that *******************, EMT and Owner of AEDLand.com, however, when I checked his LinkedIn profile it didn't appear to be an actual account; no profile pic and no contact info, nor does it appear to be active. I began to suspect that I was scammed so I came to BBB to check reviews and realized many others have had the same experience. I'm filing this complaint in hopes this company will either provide a full refund or deliver the products I paid for.Business response
11/30/2023
You placed your order Nov 28th at 8:55 Am and your order was shipped, and tracking sent to you at 9:27PM on that very same day. Tracking#1ZY566250319748006 and 1ZY566250338983109Initial Complaint
11/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On April 4, 2023 I ordered three (3) Philips Heartstart Home Defibrillators (M5068A) from AEDLand. The total cost was $4,197.00 and this amount was immediately charged to my **** credit card. Also on April 4, 2023, I received a "Thank you for your order" message from *******, indicating that my order number is ****** and "it is now being processed". I never received anything else from this company, no goods, no explanation, nothing. I tried calling several times, but no one answers and the voice mailbox is full, so I can't even leave a message.Business response
11/28/2023
These items are just becoming available off of yearlong plus backorder If you would like us to ship, we would be happy to. In the future, please follow the directions on how to contact us as stated on the website and we would be happy to assist you.Customer response
11/30/2023
Complaint: 20925374
I am rejecting this response because:At this stage after waiting for so long without a single contact (except for the original automated email on April 4, *************************** process) I would be a fool to agree to shipping. I don't believe it will actually happen. I just want my money back. And for the record, I did follow the contact steps as instructed. Like so many others, I got no answer from anyone, just a voicemail message box that was full. I included this in my original complaint. Just give me my money back.
Sincerely,
***************************Business response
11/30/2023
We will issue the refund.Customer response
12/07/2023
Complaint: 20925374
I am rejecting this response because: *********** stated that my money, over $4,000, would be refunded, however, as of today, a week later, there is no refund posted to my credit card. Given I was ignored for months, I have serious doubts. I am very willing to change this message to a favorable one if/when I receive my refund. *********** should advise as to when I can expect to receive the credit.
Sincerely,
***************************Customer response
12/07/2023
Date Sent: 12/7/2023 11:41:45 AM
Complaint: 20925374
I am rejecting this response because: *********** stated that my money, over $4,000, would be refunded, however, as of today, a week later, there is no refund posted to my credit card. Given I was ignored for months, I have serious doubts. I am very willing to change this message to a favorable one if/when I receive my refund. *********** should advise as to when I can expect to receive the credit.
Sincerely,
***************************Business response
12/27/2023
This order has been fully refunded.Customer response
12/28/2023
Better Business Bureau:
Though I had doubts, the amount has been fully refunded and my confidence is restored. Thank you!I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Get a QuoteCustomer Complaints Summary
32 total complaints in the last 3 years.
12 complaints closed in the last 12 months.