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Business Profile

Auto Repairs

M.A.R.S Auto Repair Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had mars auto put an engine in my truck, said he would do it for $1000, when it was finished he tried to charge $1850, I ended up giving him $1500 cash. I get the truck goin home and I hear a ticking sound, while investigating, I noticed what I thought was a bolt missing on exhaust manifold but it actually is broke off, took my truck back down to mars auto and the guy told me to get the f**k out of there and dont come back, needless to say I was floored. So Im have to find someone to fix this and its gonna cost $400-&600, There was supposed to be a 1 year warranty but he will not honor it now, he also tried to say that my *** HOSES WERE CUT OFF AND DISCONNECT before I brought truck to him which is a lie, I took pics of my whole engine compartment before I towed it to mars auto and it clearly shows my *** IN TACT. I want him to pay for what its gonna cost me to have it repaired elsewhere. The pics Im sending are of the *** , the circled yellow is before I towed my truck to mars auto and the other after I got my truck back. Also they left the radiator hose shoved up against the pully and destroyed the hose, when I had it down there he was trying to tell me the ticking is my muffler cause its *****, instead of man up and fix his mess .. not ***** at all by the way.

M.A.R.S Auto Repair Service is NOT a BBB Accredited Business.

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