Complaints
This profile includes complaints for NCS Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received garnishment notice. I called and paid the balance in full with **** over the phone. Next ******** I had a garnishment taken out. The check after that another garnishment taken out. I called **** and she States that I never paid it that my mother paid it. I used my ***** fargo account to pay. Then she proceeds to tell me that since my mother paid it that my extra garnished wages were going to be sent to her. She falsified documentation. She stopped my mom's garnishment but not mine. I want my money back and the garnishment to stop.
Business Response
Date: 02/19/2025
We have responded to Ms. ******** concerns directly. This complaint involves Plymouth County SCCV041403 ********, **** vs ***** ******* and ***** *********. Our office filed a garnishment on December 18, 2024. The account was paid in full with a personal check on January 13, 2025. When the account was paid in full with a personal check our office explained that the garnishment could not be released until the check had cleared NCS's bank account. On January 17, 2025 we released the garnishment with the Polk County Sheriff. We have contacted the Polk *********************** and a representative from their office stated the refund was sent on January 31, 2025 and was cashed on February 7, 2025.Initial Complaint
Date:10/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is trying to collect a debt for something that I never agreed to they refuse to show me my signature on a piece of paper agreeing to anything. But they insisted I pay it they even went forward with pushing the issue into collections. So now it's reflected on my credit report. Each time I've talked to this company they tried unethical and deceptive techniques to give me to agree to pay the debt that is not even mine.Business Response
Date: 10/25/2024
Our company will contact Mr. ******* directly and address his concerns.Initial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never entered into a sign contract with this company I have nothing to do with this company getting collections for me so I want this taken off my credit reportBusiness Response
Date: 09/19/2023
We have received ********************** complaint and will respond with him directly.Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with u-drive acceptance corporation,or tristate specialists,I do not have a contract with Noll collection services,they did not provide me with the original contract as I requested.Business Response
Date: 06/27/2023
We will respond to ************** directly and address her concerns.Initial Complaint
Date:05/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was a storage unit I was renting monthly. I paid $75 a month the only items I had left in the unit were my 1 1/2 yr old ******* washer and dryer I paid $2000 for. Im sure the items were sold by the storage company. If they were unable to collect what was owed on the storage unit that is not my problem. As I said the washer an dryer were recently purchased for $2000 and were in working condition. The only bill I have received was from ncs collections saying I owe ******. This does not show an amount reduced from the sale of my items or any explanation as to what the amount is owed for other then it being a debit owed to ******************* account# the interest charged and total amount there after.Business Response
Date: 06/02/2023
We have corresponded with the consumer privately and addressed his concerns.
Initial Complaint
Date:09/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy especially for a medical collection 15 U.S.C **** Section 604 A Section 2: also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. i am a real person not a third partyBusiness Response
Date: 10/05/2022
NCS, **** received and reviewed ************************ complaint and investigated the referenced account, and we have determined that information reporting to the credit bureaus is accurate. If ******************** has additional questions or concerns, and would like to discuss the details, she may call us ************ between the hours of 8 am thru 5 pm.Customer Answer
Date: 10/13/2022
Complaint: 18116804
I am rejecting this response because: the company did not address any of my complaints.I have the consumer right to privacy and confidentiality. I did not give written permission for this account to be included on my credit reports. Also I do not have a contract with NCS, if they cannot provide a contract that I have with them bearing my original written signature this account should be removed from my credit report.
As for NCS response that this account is being reported accurate to the credit bureau, that is incorrect. All the credit bureaus are reporting different information regarding date of last activity,date reported, date opened, among several others. If there are inaccuracies found this account needs to be removed from all 3 credit bureaus immediately.
Sincerely,
*******************************Business Response
Date: 10/17/2022
If ******************** believes we are reporting something incorrectly, she needs to provide us a copy of the incorrect information. Our office believes we are reporting correctly. We stand by our response that information is correct.Initial Complaint
Date:06/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am liable for this debt with NCS and do not have a contract with **** Collections. They did not provide me with original application like I asked.Business Response
Date: 06/23/2022
**************** has no unpaid accounts in our office. We believe all are reporting correctly. We are under no obligation to delete accounts. There is no federal regulation requiring 3rd party collectors to respond to validation requests for paid account. When **************** paid the account voluntarily he agreed it was a valid obligation.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.