Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our roof was done completely. I paid the bill and emailed it to my insurance company to obtain the remaining amount not paid for the roof. Also, the gutters were not attached due to putting on new gutters as soon as their letter was approved by my insurance company. My insurance company stated they needed an itemized statement to get paid for the remaining amount on the roof and they needed pictures of the gutters to show they needed replaced. We started emailing and calling for this information in October. Our insurance company has also left messages. No one has yet to see an itemized statement to get the remaining amount of payment from our insurance company or pictures. So our gutters remain unattached with our winter weather to cause damage to our property.
Business Response
Date: 01/27/2023
Dear ****:
Your letter dated Jan. 27, 2023 is the first we have received. thank you for sending a second one.
I have not talked to ************************* as he was already gone for today. However, I will talk to him on
Monday and get the information that the ******** need and provide it to them myself. I was not
aware that they were not getting the information from the salesperson. It is my understanding that the
salesperson was being contacted directly, that is not an excuse for him not to reply with the needed
information,
Sincerely,
******************************
Customer Answer
Date: 01/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************* *******
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