We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Herbs

Come Alive Herbals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Herbs.

Complaints

This profile includes complaints for Come Alive Herbals's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Come Alive Herbals has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Come Alive Herbals

      null Strawberry Point, IA 52076-4400

    • Come Alive Herbals

      70 PO Box Strawberry Point, IA 52076

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased and item 7/28/23 Outreached September 3 because I had not received tracking information. ****** responded back saying they were preparing to ship. Shipping label created September 4. I emailed again September 11 because product had not shipped and she said they were shipping out later that week. It is now September 23 and product still has not shipped and no off for a refund.

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Come Alive Herbals on February 6, 2023. I purchased magnesium spray and a hormone bundle from their company for $99.67. I received an email on March 20 that my order had finally shipped. I never received anything and couldnt file a claim with *** because the company never actually sent the product to be shipped but claimed they did. I have sent countless emails to customer service and havent gotten a single reply. It has almost been 10 weeks and have not received anything. After commenting on Come Alive Herbals Instagram page several times I finally received a message saying my order was lost and she would be sending me something ASAP. I still have heard nothing and received nothing! Im so frustrated and have no other way of contacting the company. I want my money back. I also heard from several other people on her Instagram account who had the same issue as I did. I believe she is scamming customers out of money.

      Business Response

      Date: 04/25/2023

      As a small business, I personally create every single product, and ship out every single product myself. We are currently experiencing a shipping delay due to an increased demand for wellness products. With the massive growth my business has taken on in the past two months, shipments have been behind- up to 1 month behind in orders. It is stated clearly on my website and social media platforms of the extra wait time. I put all my love and care into the creation of the products, and receive many messages through many platforms, so I ask all customer service questions go to ******************************************* I have resolved this shipment with a refund, and completely understand those who expect their order in a more timely manner. I have been more attentive to customer service as I know communication when something like this happens out of my customers control, like lost packages. 

      I promise to create in small batches to ensure quality, and as I begin to grow at a rapid speed, I apologize if it takes me a little longer than usual to get back to you. Thank you for your patience! 

      I am so incredibly grateful for the understanding shown by so many of you. Bear with us! 

      Customer Answer

      Date: 05/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      ***************************************************

    Come Alive Herbals is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.